Exam Takers, Certification Applicants, Certification Holders
Appeals undertaken by a certification exam taker, certification applicant or by a certified individual are undertaken at the discretion and cost of the exam taker, applicant or individual.
Exam Taker Complaints:
Candidates who wish to address any comments or concerns about the examination administration, including any candidate exam day issues, site conditions or the content of the exam, should contact ISACA international headquarters by letter or by email ([email protected]). Please include the following information in your comments: exam ID number, testing site, date tested and any relevant details on the specific issue. Only those comments received by ISACA during the first two (2) weeks after the exam administration will be considered in the final scoring of the exam.
By applying for an ISACA certification, applicant agrees to denial of Certification and to forfeiture and destruction of any certificate or other credential granted applicant by ISACA in the event that the application does not meet the certification requirements, any of the statements or answers made by applicant on their application are false or if the applicant violates any of the rules or regulations governing such exam.
Applicant understands that he/she is able to appeal the application decision by contacting [email protected].
Certification Revocation, Reconsideration and Appeal:
Certified individuals who fail to comply with the CPE Policy will have their credential revoked and will no longer be allowed to present themselves as a certified individual and will be reported as such on requests for confirmation of certification. Individuals who have their certification revoked will be required to re-take and re-pass the exam and re-apply for certification with the appropriate experience.
Individuals whose certification has been revoked due to noncompliance with the CPE policy and who later appeal for reinstatement after 60 days of revocation may incur an additional reinstatement fee of $50. This reinstatement fee is in addition to any back or current certification maintenance fees needed to bring the certified individual in compliance with the CPE policy.
Individuals wishing to appeal a certification revocation can do so by written notification of such an appeal to [email protected]. The appeal must include a detailed explanation for the reinstatement request as well as the CPE documentation from the cycle period since revocation to current year.