- Admission Ticket
- Misconduct
- Personal Belongings and Security
- Receiving Your Score Report
- Reporting of Your Test Results
- Retaking the CISA Exam
1. Admission Ticket
Approximately two to three weeks prior to the CISA exam date, candidates will receive a physical admission ticket and an e-ticket from ISACA. The ticket will indicate the date, registration time and location of the exam, as well as a schedule of events for that day and a list of materials that candidates must bring with them to take the CISA exam.
Please note: In order to receive a hard copy admission ticket, all fees must be paid. In order to receive an e-ticket, all fees must be paid and candidates must have a current e-mail address on file. Only candidates with an admission ticket will be admitted to the exam. If a candidate’s mailing and/or e-mail address changes, he/she should update his/her profile on the ISACA web site or contact examreg@isaca.org.
Candidates must locate and note the specific registration and exam time on their admission ticket. No candidate will be admitted to the test center once the chief examiner begins reading the oral instructions, approximately 30 minutes before the exam begins. Any candidate who arrives after the oral instructions have begun will not be allowed to sit for the exam and will forfeit their registration fee. Candidates can use his/her admission ticket only at the designated test center on his/her admission ticket.
Candidates will be admitted to the test center only if they have a valid admission ticket and an acceptable form of identification (ID). An acceptable form of ID must be a current and original government issued ID that contains the candidate’s name, as it appears on the admission ticket, and the candidate’s photograph. The information on the ID cannot be handwritten. All of these characteristics must be demonstrated by the single piece of ID provided. Examples include, but are not limited to, a passport, driver’s license, military ID, state ID, green card and national ID. Any candidate who does not provide an acceptable form of ID will not be allowed to sit for the exam and will forfeit his/her registration fee.
Any candidate who has not received his/her admission ticket by 1 June 2010, should contact the ISACA certification department immediately.
No food or drinks are allowed at any exam site, unless special arrangements have been made in advance. Please refer to “Special Arrangements” on page 6 of the CISA Bulletin of Information.
2. Misconduct
Candidates who are discovered engaging in any kind of misconduct, such as giving or receiving help; using notes, papers or other aids; attempting to take the exam for someone else; or removing the exam booklet, answer sheet or notes from the testing room will be disqualified and may face legal action. The testing agency will report such irregularities to ISACA’s CISA Certification Committee.
3. Personal Belongings and Security
Candidates are not allowed to bring any type of communication devices into the test center. Discovery of such devices may result in disqualification and/or the device being confiscated. ISACA will not assume responsibility for stolen, lost or damaged personal property.
The following guidelines have been established for the security of the exam, as well as the safety of your personal belongings. These guidelines will be enforced at each testing center.
The following items must be kept on your desk during the exam:
- Exam admission ticket
- Current government-issued photo identification
- Writing instruments (Pencils)
The following items may be kept on your desk, if needed:
- Erasers
- Pencil sharpeners
- Eyeglasses
- Earplugs
The following items are permitted in the testing room but must remain in your pockets or under your chair when not in use:
- Wallet (money purse)
- Tissues and other approved medical or personal items
The following items are not permitted in the testing room:
- Cellular telephones
- Cameras
- Pagers
- Headsets
- Computers, electronic organizers, personal data assistants
- any other remote communication or photographic devices
It is strongly recommended that the following items not be brought in the testing room. If it is necessary to bring any of these items with you, they cannot be kept on or under your desk and will be stored in a designated area of the testing room. However, please note that these items will not be guarded:
- Food or drinks, unless special accommodations have been arranged
- Baggage of any kind including transparent bags, backpacks, handbags, tote bags,briefcases, luggage, carrying cases, or pencil cases
- Study materials including notes, papers, textbooks, or study guides
- Scratch paper
- Wristwatches with engaged audible alarms/timers or any type of desk clock/time
Please comply with all of these requests. ISACA will not assume responsibility or liability for stolen, lost, or damaged personal property.
4. Receiving Your Score Report
Please notify the certification department immediately if your registration contact information changes. Approximately eight weeks after the test date, the official exam results will be mailed to candidates. Additionally, with the candidate’s consent on the registration form, an e-mail message containing the candidate’s pass/fail status and score will be sent to the candidate. This e-mail notification will only be sent to the address listed in the candidate’s profile at the time of the initial release of the results. To ensure the confidentiality of scores, exam results will not be reported by telephone or fax. To prevent e-mail notification from being sent to spam folders, candidates should add exam@isaca.org to their address book, whitelist or safe-senders list.
5. Reporting of Your Test Results
Candidate scores are reported as a scaled scored. A scaled score is a conversion of a candidate’s raw score on an exam to a common scale. ISACA uses and reports scores on a common scale from 200 to 800. For example, the scaled score of 800 represents a perfect score with all questions answered correctly; a scaled score of 200 is the lowest score possible and signifies that only a small number of questions were answered correctly. A candidate must receive a score of 450 or higher to pass the exam. A score of 450 represents a minimum consistent standard of knowledge as established by ISACA’s CISA Certification Committee. A candidate receiving a passing score may then apply for certification if all other requirements are met.
The CISA exam contains some questions which are included for research and analysis purposes only. These questions are not separately identified and not used to calculate your final score.
Passing the exam does not grant the CISA designation. To become a CISA, each candidate must complete all requirements as listed on page 4 of the CISA Bulletin of Information.
6. Retaking the CISA Exam
A candidate receiving a score of less than 450 has not passed and can retake the exam during any future exam administration. To assist with future study, the results letter each candidate receives will include a score analysis by content area. There are no limits to the number of times a candidate can take the exam.
