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COBIT Focus - Developing a Governance Framework for the Global Support Organisation at GlaxoSmithKline, Using COBIT

Join author Steve Williamson as he responds to ISACA member questions beginning 24 January 2014. Add your questions by responding to this post!

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Like most innovation-led organisations, GlaxoSmithKline (GSK) is highly dependent on IT. Its large, centralised IT support group has used COBIT® 4.1 as the basis for developing an organisational IT governance framework. GSK is beginning its transition to COBIT® 5. 

The mission of GSK is ‘to improve the quality of human life by enabling people to do more, feel better and live longer’. In support of this mission, GSK develops and makes pharmaceuticals to treat a range of conditions including respiratory diseases, cancer, heart disease and epilepsy. GSK researches and makes vaccines that protect against infectious diseases, including influenza, rotavirus, cervical cancer, measles, mumps and rubella. It makes innovative consumer health care products, with a portfolio that includes well-known brands such as Horlicks, Panadol and Sensodyne. GSK is a global company operating in more than 115 countries with approximately 100,000 employees. 

One of GSK’s strategic priorities is to simplify its operating model by reducing complexity and thereby becoming more efficient. This will free up resources to invest in other, more productive, areas of the business. One of the outcomes of this strategy is a more centralised IT organisation, offering standard IT support services to all business areas. 

The application support group was formed by merging a number of autonomous, business-facing IT groups and is responsible for a portfolio of more than 2,000 applications supporting every stage of the value chain (research, development, manufacturing, commercial and corporate functions). This department has several hundred permanent staff, based at different locations worldwide. Additional technical support is provided from two offshore business partners.

The application support department has developed a governance framework for GSK.  

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RE: COBIT Focus - Developing a Governance Framework for the Global Support Organisation at GlaxoSmithKline, Using COBIT

I love that you specifically excluded specific processes from the project scope, most implementations that I have seen are challenged by limiting the scope without a framework like Rolf's work on Basel II & III. Will you be sharing the metrics which you implemented? I am looking forward to seeing them. Great Preview, I can't wait for the full article! Kaya
Kaya254Lively at 1/24/2014 11:22:18 AM Quote
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RE: COBIT Focus - Developing a Governance Framework for the Global Support Organisation at GlaxoSmithKline, Using COBIT

Hi Kaya254,

The article is now available through the link provided and also in the Documents & Publication portion of the community. Can't wait to hear your thoughts!

Thank you,

Tammie Josifovic
ISACA Online Community Coordinator
Tammie111Influential at 1/24/2014 11:39:35 AM Quote
You must sign in to rate content.
(Unrated)

RE: COBIT Focus - Developing a Governance Framework for the Global Support Organisation at GlaxoSmithKline, Using COBIT

Hi Kaya254,

The article is now available through the link provided and also in the Documents & Publication portion of the community. Can't wait to hear your thoughts!

Thank you,

Tammie Josifovic
ISACA Online Community Coordinator
Tammie111Influential at 1/24/2014 11:39:35 AM Quote
You must sign in to rate content.
(Unrated)

RE: COBIT Focus - Developing a Governance Framework for the Global Support Organisation at GlaxoSmithKline, Using COBIT

I love that you specifically excluded specific processes from the project scope, most implementations that I have seen are challenged by limiting the scope without a framework like Rolf's work on Basel II & III. Will you be sharing the metrics which you implemented? I am looking forward to seeing them. Great Preview, I can't wait for the full article! Kaya
Kaya254Lively at 1/24/2014 11:22:18 AM Quote
You must sign in to rate content.
(Unrated)

RE: COBIT Focus - Developing a Governance Framework for the Global Support Organisation at GlaxoSmithKline, Using COBIT

I love that you specifically excluded specific processes from the project scope, most implementations that I have seen are challenged by limiting the scope without a framework like Rolf's work on Basel II & III. Will you be sharing the metrics which you implemented? I am looking forward to seeing them. Great Preview, I can't wait for the full article! Kaya
Kaya254Lively at 1/24/2014 11:22:18 AM Quote
You must sign in to rate content.
(Unrated)

RE: COBIT Focus - Developing a Governance Framework for the Global Support Organisation at GlaxoSmithKline, Using COBIT

Hi Kaya254,

The article is now available through the link provided and also in the Documents & Publication portion of the community. Can't wait to hear your thoughts!

Thank you,

Tammie Josifovic
ISACA Online Community Coordinator
Tammie111Influential at 1/24/2014 11:39:35 AM Quote
You must sign in to rate content.
(Unrated)

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