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AC5 - Output Review, Reconciliation and Error Handling

This topic is intended to enable collaboration and sharing of information to facilitate a better understanding and approach to implementing this COBIT control objective based on the risk, value and guidance provided by its corresponding control practices.

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Output Review, Reconciliation and Error Handling

Establish procedures and associated responsibilities to ensure that output is handled in an authorised manner, delivered to the appropriate recipient and protected during transmission; that verification, detection and correction of the accuracy of output occur; and that information provided in the output is used.

View value and Risk Drivers  help

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Value Drivers

  • Sensitive data output protected
  • Complete and error-free processing results delivered to the right recipient
  • Errors detected in a timely manner
  Risk Drivers
  • Sensitive transaction data delivered to wrong recipient
  • Compromised data confidentiality
  • Inefficient transaction processing
  • Transaction data output errors undetected

View Control Practices  help

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  1. When handling and retaining output from IT applications, follow defined procedures and consider privacy and security requirements. Define, communicate and follow procedures for the distribution of output.
  2. At appropriate intervals, take a physical inventory of all sensitive output, such as negotiable instruments, and compare it with inventory records. Create procedures with audit trails to account for all exceptions and rejections of sensitive output documents.
  3. Match control totals in the header and/or trailer records of the output to balance with the control totals produced by the system at data entry to ensure completeness and accuracy of processing. If out-of-balance control totals exist, report them to the appropriate level of management.
  4. Validate completeness and accuracy of processing before other operations are performed. If electronic output is reused, ensure that validation has occurred prior to subsequent uses.
  5. Define and implement procedures to ensure that the business owners review the final output for reasonableness, accuracy and completeness, and that output is handled in line with the applicable confidentiality classification. Report potential errors, log them in an automated, centralised logging facility, and address errors in a timely manner.
  6. If the application produces sensitive output, define who can receive it, label the output so it is recognisable by people and machines, and implement distribution accordingly. Where necessary, send it to special access-controlled output devices.

 

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Volume 2, 2019
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by Kai-Uwe Ruhse, CISA, PCI QSA, and Maria Baturova
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by Tommie W. Singleton, Ph.D., CISA, CGEIT, CITP, CPA
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