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AI2.10 - Application Software Maintenance

This topic is intended to enable collaboration and sharing of information to facilitate a better understanding and approach to implementing this COBIT control objective based on the risk, value and guidance provided by its corresponding control practices.

COBIT Control Objective AI2.10 - Application Software Maintenance is contained within Process Popup Acquire and Maintain Application Software.

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Application Software Maintenance

Develop a strategy and plan for the maintenance of software applications.

View value and Risk Drivers  help

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Value Drivers

  • Compliance with the established change management procedures
  • An agreed-upon standardised approach for performing changes to the applications in an effective manner
  Risk Drivers
  • Unauthorised changes
  • Changes not applied to the desired systems
  • Gaps between expectations and requirements
  • Reduced system availability

View Control Practices  help

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  1. Design an effective and efficient process for application software maintenance activities. Prioritise maintenance activities, paying attention to business needs and resource requirements. Ensure that all changes in software comply with the formal change management process, including impact on other systems and infrastructure. Ensure that risk and security requirements and interdependencies are addressed.
  2. Monitor all maintenance changes. If appropriate, aggregate maintenance tasks into a single ‘change’ to make management and control easier. Ensure that any major maintenance is categorised and managed as a formal redevelopment.
  3. Establish the review and approval of all emergency or any other changes applied without adherence to the formal change process.
  4. Ensure that the pattern and volume of maintenance activities are analysed periodically for abnormal trends indicating underlying quality or performance problems.
  5. Establish processes to ensure that all maintenance activity is completed successfully and thoroughly. Track maintenance activities to ensure completion. Where necessary, update user systems and operational documentation.

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by Jen Hajigeorgiou, Editor
The ISACA Journal has a proud tradition of serving our community for more than 40 years, evolving to meet the needs and interests of practitioners amid the ever-changing technology landscape.
Volume 3, 2018
by Sunil Bakshi, CISA, CRISC, CISM, CGEIT, ABCI, AMIIB, BS 25999 LI, CEH, CISSP, ISO 27001 LA, MCA, PMP
My organization has initiated a project to use blockchain technology. We have been hearing about this technology becoming the backbone of digital currency, but we have also heard that there are many issues related to digital currency.
Volume 3, 2018
by Ofir Eitan, CISM, CCSK, CTI
One of the major challenges chief information security officers (CISOs) face in almost any organization is prioritizing information security interests with regard to IT interests.
Volume 3, 2018
by Alex Quiles, CISA
The use of Windows accounts to authorize users to applications introduces risk that an auditor should evaluate.

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