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AI4.1 - Planning for Operational Solutions

This topic is intended to enable collaboration and sharing of information to facilitate a better understanding and approach to implementing this COBIT control objective based on the risk, value and guidance provided by its corresponding control practices.

COBIT Control Objective AI4.1 - Planning for Operational Solutions is contained within Process Popup Enable Operation and Use.

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Planning for Operational Solutions

Develop a plan to identify and document all technical, operational and usage aspects such that all those who will operate, use and maintain the automated solutions can exercise their responsibility.

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Value Drivers

  • Consistent user and operations manuals
  • Support of user training
  • Enhanced service quality
  Risk Drivers
  • Overdue changes
  • Gaps between expectations and capability
  • Inappropriate priority given to different services provided
  • Inadequate budgets and resources to address gaps

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  1. Define and document the operational procedures in advance of implementation, and establish them during acceptance tests to ensure that they are complete, accurate and usable.
  2. Define and document the user procedures in advance of implementation, and establish them during acceptance tests to ensure that they are complete, accurate and usable.

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Events & Online Learning: 3 total

16 Mar 2015
ISACA International Event
Orlando, FL, USA
1 Aug 2016
ISACA International Event
Chicago, IL, USA
4 Jun 2018
ISACA International Event
Philadelphia, PA, USA

Journal Articles: 71 total

Volume 3, 2107
by Jayakumar Sundaram, CISA, ISO 27001 LA
The SoA is a continuously updated and controlled document that provides an overview of information security implementation.
Volume 1, 2018
by Adeniyi Akanni, Ph. D., CISA, CRISC, ITIL
This article describes a six-stage cycle of implementing big data in commercial banks, points out the major challenges in implementation and provides a suggested solution.
Volume 4, 2017
by Vimal Mani, CISA, CISM, Six Sigma Black Belt
Blockchain is a distributed database that maintains a continuously growing list of records called blocks that are secured from any kind of tampering and revision efforts.
Volume 4, 2017
by Mathew Nicho, Ph.D., CEH, CIS, ITIL Foundation, RWSP, SAP, Shafaq Khan, Ph.D., CIS, PMBOK, PMP, SAP, and Ram Mohan, CRISC, CISM, CGEIT, ISO 27001, ITIL Foundation
A key issue often cited by information systems (IS) executives in the last three decades is aligning IT with business, which assists in realizing value from IT investments.
Volume 3, 2017
by Vasant Raval, DBA, CISA, ACMA, and Rajesh Sharma, Ph.D., ITIL-F, Six Sigma Black Belt
Success does not teach much, if anything; it is the failure that provides lessons to do better in the future.
Volume 3, 2017
by Shemlse Gebremedhin Kassa, CISA, CEH
The first steps in information security strategic planning in any form of business are risk management and risk evaluation.

Wikis: 2 total

Blog Posts: 18 total

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Posted By : MNUNEZA | 0 comments
Information Security and Privacy is hot issue at present time. Number of security breaches is rapidly increasing.  In case of late detection, costs of breaches are skyrocketing. In the same time Artificial Intelligence (AI), Machine Learning (ML) are fast...
Posted By : Dragan Pleskonjic | 0 comments
28 Sep 2017
Recently, I witnessed an interesting webcast by Scopism, an UK-based consulting and training company. They announced the publication of the SIAM(c) Foundation Body of Knowledge, available for free through their website www.scopism.com. Service Integration...
Posted By : Peter873 | 0 comments
The real success story is adoption of technology, and adoption is possible if the team which is implementing the Tech solution have vision and purpose of that solution to be adoptable by larger users / stake holders. We always do not get green field proje...
Posted By : Gopal207 | 0 comments
“Enterprise architecture is now a strategic componentof every forward-thinking organization around the world.”Source: http://feapo.org/press-release-ea-perspectives-white-paper/ Related Article: Common Perspective on Enterprise Architecture: http://feapo....
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Let us have positive inspirational slogans for every situation. Last week I started the project meeting like this: I don't know you are all so good at tuning the website. The performance is now is wonderful. I could witness reduction of stress, anxiety an...
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