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AI4.3 - Knowledge Transfer to End Users

This topic is intended to enable collaboration and sharing of information to facilitate a better understanding and approach to implementing this COBIT control objective based on the risk, value and guidance provided by its corresponding control practices.

COBIT Control Objective AI4.3 - Knowledge Transfer to End Users is contained within Process Popup Enable Operation and Use.

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Knowledge Transfer to End Users

Transfer knowledge and skills to allow end users to effectively and efficiently use the system in support of business processes.

View value and Risk Drivers  help

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Value Drivers

  • Knowledge transfer to stakeholders
  • Efficient and effective training
  • Optimised operation and system usage
  Risk Drivers
  • Inconsistent system usage
  • Insufficient documentation
  • Increased reliance on key staff members
  • Problems in daily operations
  • Training failing to meet user requirements
  • Help desk overload

View Control Practices  help

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  1. Create all the required user instructions, documentation, procedures and training materials on a timely basis to enable efficient and effective use of the new system.
  2. Create informative and understandable end-user documentation and reference materials, designed for all levels of expertise, written in plain language and easily accessible (e.g., electronic documentation).
  3. Involve end-user groups in the creation of end-user support documentation, and integrate any procedures with existing end-user procedures.
  4. Provide training to end users on how to use the system effectively.
  5. Assess end-user documentation (such as procedure manuals, online help and help desk support material) for content and quality as part of user acceptance testing of the system.
  6. Collect regular feedback from end users on the adequacy of the end-user documentation, procedures and related training.

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Documents & Publications: 71 total

Events & Online Learning: 2 total

30 Sep 2013
ISACA International Event
Medellín, Colombia
La Conferencia Latinoamericana CACS/ISRM 2013 en Medellín, Colombia es la conferencia principal latinoamericana para los profesionales de auditoría, riesgo y seguridad de la información. Ahorre más de EE.UU. $ 100 si se inscribe antes del 7 de agosto!
14 Oct 2013
ISACA International Event
Boston, MA, USA

Journal Articles: 68 total

Volume 3, 2013
by Larry G. Wlosinski, CISA, CISM, CRISC, CAP, CDP, CISSP, ITIL
How will an organization’s information security staff be affected if the organization’s computer systems are moved to a cloud environment?
Volume 2, 2013
by Nurudeen Odeshina, CISA, CISM, CRISC, ISO 27001 LI, ITSM
As is often said, “information security is not a destination, it is a journey,” and for the organization it means continuous improvement.
Volume 2, 2013
by Darlene Tester
Not performing a full risk assessment before determining what security controls should be implemented is equivalent to not “looking before you leap.”
Volume 2, 2013
by Rajesh Bhatia, CISA, CGEIT, PMP, MDP
This article discusses the benefits of using the framework of the five IT governance focus areas.
Volume 1, 2013
by Rajesh Bhatia, CISA, CGEIT, PMP, MDP
IT governance implementation and institutionalization in enterprise business units is dependent on buy-in from the business-unit executives.
Volume 1, 2013
by Ingrid Robinson, CPA, CIA, and Margaret Jodha, CPA, CGA
Today’s IT business environment requires regulatory compliance, cost control, availability, risk management, business alignment, timely project delivery, change and continuous innovation to deliver stakeholder value.

Wikis: 2 total

Blog Posts: 8 total

Resumen El imparable crecimiento de internet en el mundo, y la integración de los diversos sistemas informáticos conectados a la red de Internet han hecho que la Seguridad de la Información alcance un papel de suma importancia actualmente. Desde el moment...
Posted By : ArthurHuamani | 0 comments
A recent publication in a local newspaper, indicated that an employee was charged with fraud with regards to claims of insurance payments that were lodged with the company were paid out to people who were not entitled to receive such payments. What po...
Posted By : Paulina.PNI | 1 comments
Grupos de Estudio para Acreditaciones de JUNIO, SEPTIEMBRE Y DICIEMBRE 2013. Para los que esten interesados en la presentación del exámen de certificación CISA y CISM  o para cualquiera que desee comenzar a prepararse para estas o las próximas pruebas, pu...
Posted By : Alexander Osorio | 0 comments
DISCLAIMER :- Below information is just for knowledge sharing purpose and reference. Personally or on behalf of any organization; I do not recommend any specific / particular tool listed below. These are the ones which I have come across. there may be t...
Posted By : prathameshkarekar | 0 comments
In our current challenging financial times, businesses globally are trying to get by doing more with less.  In the past few years since the onslaught of the recession in 2007, companies have slashed positions that were thought to not be essential to survi...
Posted By : Robert992 | 1 comments
17 Aug 2011
Posted By : masarker | 0 comments