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AI4.3 - Knowledge Transfer to End Users

This topic is intended to enable collaboration and sharing of information to facilitate a better understanding and approach to implementing this COBIT control objective based on the risk, value and guidance provided by its corresponding control practices.

COBIT Control Objective AI4.3 - Knowledge Transfer to End Users is contained within Process Popup Enable Operation and Use.

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Knowledge Transfer to End Users

Transfer knowledge and skills to allow end users to effectively and efficiently use the system in support of business processes.

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Value Drivers

  • Knowledge transfer to stakeholders
  • Efficient and effective training
  • Optimised operation and system usage
  Risk Drivers
  • Inconsistent system usage
  • Insufficient documentation
  • Increased reliance on key staff members
  • Problems in daily operations
  • Training failing to meet user requirements
  • Help desk overload

View Control Practices  help

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  1. Create all the required user instructions, documentation, procedures and training materials on a timely basis to enable efficient and effective use of the new system.
  2. Create informative and understandable end-user documentation and reference materials, designed for all levels of expertise, written in plain language and easily accessible (e.g., electronic documentation).
  3. Involve end-user groups in the creation of end-user support documentation, and integrate any procedures with existing end-user procedures.
  4. Provide training to end users on how to use the system effectively.
  5. Assess end-user documentation (such as procedure manuals, online help and help desk support material) for content and quality as part of user acceptance testing of the system.
  6. Collect regular feedback from end users on the adequacy of the end-user documentation, procedures and related training.

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Documents & Publications: 35 total

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ICQs and Audit Programs
Posted by ISACA 1284 days ago
ICQs and Audit Programs
Posted by ISACA 1416 days ago

Events & Online Learning: 3 total

16 Mar 2015
ISACA International Event
Orlando, FL, USA
1 Aug 2016
ISACA International Event
Chicago, IL, USA
4 Jun 2018
ISACA International Event
Philadelphia, PA, USA

Journal Articles: 71 total

Volume 3, 2107
by Jayakumar Sundaram, CISA, ISO 27001 LA
The SoA is a continuously updated and controlled document that provides an overview of information security implementation.
Volume 1, 2018
by Adeniyi Akanni, Ph. D., CISA, CRISC, ITIL
This article describes a six-stage cycle of implementing big data in commercial banks, points out the major challenges in implementation and provides a suggested solution.
Volume 4, 2017
by Vimal Mani, CISA, CISM, Six Sigma Black Belt
Blockchain is a distributed database that maintains a continuously growing list of records called blocks that are secured from any kind of tampering and revision efforts.
Volume 4, 2017
by Mathew Nicho, Ph.D., CEH, CIS, ITIL Foundation, RWSP, SAP, Shafaq Khan, Ph.D., CIS, PMBOK, PMP, SAP, and Ram Mohan, CRISC, CISM, CGEIT, ISO 27001, ITIL Foundation
A key issue often cited by information systems (IS) executives in the last three decades is aligning IT with business, which assists in realizing value from IT investments.
Volume 3, 2017
by Vasant Raval, DBA, CISA, ACMA, and Rajesh Sharma, Ph.D., ITIL-F, Six Sigma Black Belt
Success does not teach much, if anything; it is the failure that provides lessons to do better in the future.
Volume 3, 2017
by Shemlse Gebremedhin Kassa, CISA, CEH
The first steps in information security strategic planning in any form of business are risk management and risk evaluation.

Wikis: 2 total

Blog Posts: 18 total

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Posted By : MNUNEZA | 0 comments
Information Security and Privacy is hot issue at present time. Number of security breaches is rapidly increasing.  In case of late detection, costs of breaches are skyrocketing. In the same time Artificial Intelligence (AI), Machine Learning (ML) are fast...
Posted By : Dragan Pleskonjic | 0 comments
28 Sep 2017
Recently, I witnessed an interesting webcast by Scopism, an UK-based consulting and training company. They announced the publication of the SIAM(c) Foundation Body of Knowledge, available for free through their website www.scopism.com. Service Integration...
Posted By : Peter873 | 0 comments
The real success story is adoption of technology, and adoption is possible if the team which is implementing the Tech solution have vision and purpose of that solution to be adoptable by larger users / stake holders. We always do not get green field proje...
Posted By : Gopal207 | 0 comments
“Enterprise architecture is now a strategic componentof every forward-thinking organization around the world.”Source: http://feapo.org/press-release-ea-perspectives-white-paper/ Related Article: Common Perspective on Enterprise Architecture: http://feapo....
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Let us have positive inspirational slogans for every situation. Last week I started the project meeting like this: I don't know you are all so good at tuning the website. The performance is now is wonderful. I could witness reduction of stress, anxiety an...
Posted By : Jayakumar Sundaram | 1 comments