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AI6.1 - Change Standards and Procedures

This topic is intended to enable collaboration and sharing of information to facilitate a better understanding and approach to implementing this COBIT control objective based on the risk, value and guidance provided by its corresponding control practices.

COBIT Control Objective AI6.1 - Change Standards and Procedures is contained within Process Popup Manage Changes.

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Change Standards and Procedures

Set up formal change management procedures to handle in a standardised manner all requests (including maintenance and patches) for changes to applications, procedures, processes, system and service parameters, and the underlying platforms.

View value and Risk Drivers  help

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Value Drivers

  • An agreed-upon and standardised approach for managing changes in an efficient and effective manner
  • Changes reviewed and approved in a consistent and co-ordinated way
  • Formally defined expectations and performance measurement
  Risk Drivers
  • Inappropriate resource allocation
  • No tracking of changes
  • Insufficient control over emergency changes
  • Increased likelihood of unauthorised changes being introduced to key business systems
  • Failure to comply with compliance requirements
  • Unauthorised changes
  • Reduced system availability

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  1. 1. Develop, document and promulgate a change management framework that specifies the policies and processes, including:
    • Roles and responsibilities
    • Classification and prioritisation of all changes based on business risk
    • Assessment of impact
    • Authorisation and approval of all changes by the business process owners and IT
    • Tracking and status of changes
    • Impact on data integrity (e.g., all changes to data files being made under system and application control rather than by direct user intervention)
  2. Establish and maintain version control over all changes.
  3. Implement roles and responsibilities that involve business process owners and appropriate technical IT functions. Ensure appropriate segregation of duties.
  4. Establish appropriate record management practices and audit trails to record key steps in the change management process. Ensure timely closure of changes. Elevate and report to management changes that are not closed in a timely fashion.
  5. Consider the impact of contracted services providers (e.g., of infrastructure, application development and shared services) on the change management process. Consider integration of organisational change management processes with change management processes of service providers. Consider the impact of the organisational change management process on contractual terms and SLAs.

Discussions: 1 total

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Hello guys. I'm starting a change mgt audit and looking for a COBIT standard for change management. One of my testing is to compare my organization's change management policy to COBIT standard to ensure adequacy and consistency. Can anyone suggest wher...
Oluwatosin572 | 3/1/2017 12:41:17 PM | COMMENTS(0)

Documents & Publications: 11 total

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Events & Online Learning: 1 total

13 Aug 2018
ISACA International Event
Nashville, Tennessee, US
2018 GRC Conference - 13-15 August , Nashville, TN. Explore the future of Governance Risk and Control through expert-led workshops and sessions developed by the IIA and ISACA. Register early for our GRC learning tracks.

Journal Articles: 38 total

Volume 3, 2018
by Jen Hajigeorgiou, Editor
The ISACA Journal has a proud tradition of serving our community for more than 40 years, evolving to meet the needs and interests of practitioners amid the ever-changing technology landscape.
Volume 3, 2018
by Yuri Bobbert, CISM, CISA, SCF, and Talitha Papelard-Agteres, CISM
Understanding the key factors that influence effective BIS is crucial for business leaders; otherwise, security problems can occur, which can lead to financial loss, unavailability, reputational damage or even bankruptcy.
Volume 2, 2018
by Steven J. Ross, CISA, CISSP, MBCP
In this era of multi-modal technology, many disaster recovery issues are solved, some are simply transferred and a few are made worse.
Volume 2, 2018
by Ray Cheung, CISA, CITP, CPA, Vikas Sharma, CISA and Bhupinder Singh, CISA, CISM, ITIL v3, PMP, QSA
It is no surprise that many enterprises, ranging from early start-ups to mature global enterprises, have considered or implemented a migration to Amazon Web Services’ (AWS) cloud computing services.
Volume 1, 2018
by Chris Poulin
While today everyone worships their smartphones as if the device itself demands their constant and public attention, there’s a new transformative technology that’s even more pervasive...
Volume 1, 2018
by Ian Cooke, CISA, CGEIT, CRISC, COBIT Assessor and Implementer, CFE, CPTE, DipFM, ITIL Foundation, Six Sigma Green Belt
Innovative technologies such as VMs and the cloud help the efficiency and effectiveness of backup and recovery plans, but they do not replace the need to plan, document, or test and test again.

Wikis: 2 total

Blog Posts: 8 total

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