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Health services are a crucial activity worldwide and reflect the level of awareness and social development of a country. In Mexico, 44 percent of the people perceive the main problem of health services to be poor quality, with the affecting factors being timely care services, quality of diagnosis and treatment. Another crucial issue is the availability of medical records among public health institutions in which information and communication technologies (ICTs) play a key role. According to the Organisation for Economic Co-operation and Development (OECD), Mexico is among the countries with the lowest expenditure on health. However, it has been increasing steadily over the previous decade.
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