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COBIT Focus- Establishing a Governance and Management Structure for E-commerce Using COBIT 5

Join author Chidi Henry Emeribe,  as he responds to ISACA member questions beginning 16 March 2015. Add your questions by responding to this post!

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A company based in Lagos, Nigeria, is in the business of sales and distribution of its brand of shoes through physical outlets in the Lagos area. In a bid to expand its operations to areas outside of its physical outlets and to also have a better competitive showing in the Nigerian marketplace, the enterprise’s decision makers decided to use the Internet as the platform of choice to achieve this need.


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RE: COBIT Focus- Management Structure for E-commerce Using COBIT 5

An out-of-office message containing personal information or a comment that violates community policies was deleted by the administrator.
Hendrien861Observer at 3/12/2015 12:19:45 PM Quote
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(Unrated)

RE: COBIT Focus- Establishing a Governance and Management Structure for E-commerce Using COBIT 5

Dear Chidi Henry Emeribe, I'm Tak from Japan. I'm very interested in this article. It's a good example for organizations to implement GEIT of e-commerce using COBIT 5 or other frameworks. Thank you for sharing your achievement with us. In my experience there were some difficulties or obstacles while implementing GEIT. Did you face any difficulties or obstacles during the project? And how did you get over them? I'd like to know how you made every effort to meet a goal. Tak
Tak KamiyamaSocial at 3/23/2015 9:12:22 AM Quote
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(Unrated)

RE: COBIT Focus- Establishing a Governance and Management Structure for E-commerce Using COBIT 5

Dear Tak, Thanks so much for posting a comment on this topic.
As elaborated in the article, we took the approach of identifying the most important Enterprise Goals and mapped them to IT-related Goals and further to the IT processes that will support these goals. I did share a couple of challenges in implementation which include:
  • Where to start and what to implement first
  • Tailoring Guidance terminology from the Cobit5 framework to things we can readily identify witth.
  • Mapping the very elaborate Cobit5 RACI chart to a relatively smaller number of roles that exist in the enterprise
  • And choosing the most relevant process to address a particular IT-related goal
Going back to the article. The steps we took to overcome these were further enumerated.

Let me know if there is any specific thing you will be needing more information on. Good luck

Chidi
Chidi73Lively at 3/24/2015 2:43:10 PM Quote
You must sign in to rate content.
(Unrated)

RE: COBIT Focus- Establishing a Governance and Management Structure for E-commerce Using COBIT 5

Chidi,
Thank you for your quick reply and more concise explanation for me. I understand you actually practiced the holistic approach using COBIT 5 framework effectively.

I guess you adjusted differences of opinions and you made every effort to achieve the goal. So I'd like to know your experience more especially conflict management. For example,
・Lack of senior management buy-in, commitment and support 
・Difficulty in demonstrating value and benefits 
・Difficulty in getting the required business participation 
・Difficulty in identifying stakeholders and role players

I refer to Chapter 4, "identifying implement challenges and success factors" of COBIT 5 Implementation.
Have you met such kinds of difficulties during the project? 
Could you please tell me more, if any?

Tak
Tak KamiyamaSocial at 3/25/2015 5:32:08 AM Quote
You must sign in to rate content.
(Unrated)

RE: COBIT Focus- Establishing a Governance and Management Structure for E-commerce Using COBIT 5

Dear Tak,
Thanks once again for your comments. Addressing the questions you raised:
1, On Management buy-in commitment and support - I agree that Senior management buy-in is the key success factor for any IT-governance implementation project. It is usually a daunting task to get this commitment. However, in this project, we came in from a position of trust. Our mandate from day one was to build the platform and provide a governance and management framework to handle the associated new risks and hence ensure benefits realization. So we had stakeholder commitment and buy-in ab-initio.

2. Difficulty in demonstrating value and benefits - We were able to demonstrate the value and benefits of the governance and management structure implementation from the initially realizable benefits of the COBIT5 implementation. For example the customized RACI charts we derived from the generic COBIT5 RACI charts helped to enforce process ownership in the enterprise. Communication with stakeholders using terms they can relate with and constant project monitoring and a robust feedback mechanism are also very effective means of making value and benefits of the project  very visible to all.

3. Difficulty in getting the required business participation - This difficulty we overcame as a result of the reasons i earlier enumerated in 1. above

4. Difficulty identifying stakeholders and role players - In a small outfit, this problem will always play out since people sometimes carryout multiple roles which will overlap in some instances. We actually encountered this. However understanding the roles is the first place to start with, Customizing a RACI chart and assigning personnel to the customized chart based on a good understanding of their roles will go a long way in identifying who should do what. We did this to fit the peculiar environment of the outfit.

Implementation challenges and success factors will differ from project to project. However Programme Management, Change Enablement and Continual improvement as listed in the COBIT5 Implementation guide will always lead to a good outcome. 
As for our particular project, it is an on-going project and we are continually striving to improve on what we have on ground due to changes in the environment.

I hope i attempted to answer your questions. Let me know if you require any further specific feed back.

Regards

Chidi

Chidi73Lively at 3/26/2015 7:49:54 AM Quote
You must sign in to rate content.
(1 ratings)

RE: COBIT Focus- Establishing a Governance and Management Structure for E-commerce Using COBIT 5

Dear Tak,
Thanks once again for your comments. Addressing the questions you raised:
1, On Management buy-in commitment and support - I agree that Senior management buy-in is the key success factor for any IT-governance implementation project. It is usually a daunting task to get this commitment. However, in this project, we came in from a position of trust. Our mandate from day one was to build the platform and provide a governance and management framework to handle the associated new risks and hence ensure benefits realization. So we had stakeholder commitment and buy-in ab-initio.

2. Difficulty in demonstrating value and benefits - We were able to demonstrate the value and benefits of the governance and management structure implementation from the initially realizable benefits of the COBIT5 implementation. For example the customized RACI charts we derived from the generic COBIT5 RACI charts helped to enforce process ownership in the enterprise. Communication with stakeholders using terms they can relate with and constant project monitoring and a robust feedback mechanism are also very effective means of making value and benefits of the project  very visible to all.

3. Difficulty in getting the required business participation - This difficulty we overcame as a result of the reasons i earlier enumerated in 1. above

4. Difficulty identifying stakeholders and role players - In a small outfit, this problem will always play out since people sometimes carryout multiple roles which will overlap in some instances. We actually encountered this. However understanding the roles is the first place to start with, Customizing a RACI chart and assigning personnel to the customized chart based on a good understanding of their roles will go a long way in identifying who should do what. We did this to fit the peculiar environment of the outfit.

Implementation challenges and success factors will differ from project to project. However Programme Management, Change Enablement and Continual improvement as listed in the COBIT5 Implementation guide will always lead to a good outcome. 
As for our particular project, it is an on-going project and we are continually striving to improve on what we have on ground due to changes in the environment.

I hope i attempted to answer your questions. Let me know if you require any further specific feed back.

Regards

Chidi

Chidi73Lively at 3/26/2015 7:49:54 AM Quote
You must sign in to rate content.
(1 ratings)

RE: COBIT Focus- Establishing a Governance and Management Structure for E-commerce Using COBIT 5

Chidi,
Thank you for your quick reply and more concise explanation for me. I understand you actually practiced the holistic approach using COBIT 5 framework effectively.

I guess you adjusted differences of opinions and you made every effort to achieve the goal. So I'd like to know your experience more especially conflict management. For example,
・Lack of senior management buy-in, commitment and support 
・Difficulty in demonstrating value and benefits 
・Difficulty in getting the required business participation 
・Difficulty in identifying stakeholders and role players

I refer to Chapter 4, "identifying implement challenges and success factors" of COBIT 5 Implementation.
Have you met such kinds of difficulties during the project? 
Could you please tell me more, if any?

Tak
Tak KamiyamaSocial at 3/25/2015 5:32:08 AM Quote
You must sign in to rate content.
(Unrated)

RE: COBIT Focus- Establishing a Governance and Management Structure for E-commerce Using COBIT 5

Dear Tak, Thanks so much for posting a comment on this topic.
As elaborated in the article, we took the approach of identifying the most important Enterprise Goals and mapped them to IT-related Goals and further to the IT processes that will support these goals. I did share a couple of challenges in implementation which include:
  • Where to start and what to implement first
  • Tailoring Guidance terminology from the Cobit5 framework to things we can readily identify witth.
  • Mapping the very elaborate Cobit5 RACI chart to a relatively smaller number of roles that exist in the enterprise
  • And choosing the most relevant process to address a particular IT-related goal
Going back to the article. The steps we took to overcome these were further enumerated.

Let me know if there is any specific thing you will be needing more information on. Good luck

Chidi
Chidi73Lively at 3/24/2015 2:43:10 PM Quote
You must sign in to rate content.
(Unrated)

RE: COBIT Focus- Establishing a Governance and Management Structure for E-commerce Using COBIT 5

Dear Chidi Henry Emeribe, I'm Tak from Japan. I'm very interested in this article. It's a good example for organizations to implement GEIT of e-commerce using COBIT 5 or other frameworks. Thank you for sharing your achievement with us. In my experience there were some difficulties or obstacles while implementing GEIT. Did you face any difficulties or obstacles during the project? And how did you get over them? I'd like to know how you made every effort to meet a goal. Tak
Tak KamiyamaSocial at 3/23/2015 9:12:22 AM Quote
You must sign in to rate content.
(Unrated)

RE: COBIT Focus- Management Structure for E-commerce Using COBIT 5

An out-of-office message containing personal information or a comment that violates community policies was deleted by the administrator.
Hendrien861Observer at 3/12/2015 12:19:45 PM Quote
You must sign in to rate content.
(Unrated)

RE: COBIT Focus- Establishing a Governance and Management Structure for E-commerce Using COBIT 5

Dear Tak,
Thanks once again for your comments. Addressing the questions you raised:
1, On Management buy-in commitment and support - I agree that Senior management buy-in is the key success factor for any IT-governance implementation project. It is usually a daunting task to get this commitment. However, in this project, we came in from a position of trust. Our mandate from day one was to build the platform and provide a governance and management framework to handle the associated new risks and hence ensure benefits realization. So we had stakeholder commitment and buy-in ab-initio.

2. Difficulty in demonstrating value and benefits - We were able to demonstrate the value and benefits of the governance and management structure implementation from the initially realizable benefits of the COBIT5 implementation. For example the customized RACI charts we derived from the generic COBIT5 RACI charts helped to enforce process ownership in the enterprise. Communication with stakeholders using terms they can relate with and constant project monitoring and a robust feedback mechanism are also very effective means of making value and benefits of the project  very visible to all.

3. Difficulty in getting the required business participation - This difficulty we overcame as a result of the reasons i earlier enumerated in 1. above

4. Difficulty identifying stakeholders and role players - In a small outfit, this problem will always play out since people sometimes carryout multiple roles which will overlap in some instances. We actually encountered this. However understanding the roles is the first place to start with, Customizing a RACI chart and assigning personnel to the customized chart based on a good understanding of their roles will go a long way in identifying who should do what. We did this to fit the peculiar environment of the outfit.

Implementation challenges and success factors will differ from project to project. However Programme Management, Change Enablement and Continual improvement as listed in the COBIT5 Implementation guide will always lead to a good outcome. 
As for our particular project, it is an on-going project and we are continually striving to improve on what we have on ground due to changes in the environment.

I hope i attempted to answer your questions. Let me know if you require any further specific feed back.

Regards

Chidi

Chidi73Lively at 3/26/2015 7:49:54 AM Quote
You must sign in to rate content.
(1 ratings)

RE: COBIT Focus- Management Structure for E-commerce Using COBIT 5

An out-of-office message containing personal information or a comment that violates community policies was deleted by the administrator.
Hendrien861Observer at 3/12/2015 12:19:45 PM Quote
You must sign in to rate content.
(Unrated)

RE: COBIT Focus- Establishing a Governance and Management Structure for E-commerce Using COBIT 5

Dear Tak, Thanks so much for posting a comment on this topic.
As elaborated in the article, we took the approach of identifying the most important Enterprise Goals and mapped them to IT-related Goals and further to the IT processes that will support these goals. I did share a couple of challenges in implementation which include:
  • Where to start and what to implement first
  • Tailoring Guidance terminology from the Cobit5 framework to things we can readily identify witth.
  • Mapping the very elaborate Cobit5 RACI chart to a relatively smaller number of roles that exist in the enterprise
  • And choosing the most relevant process to address a particular IT-related goal
Going back to the article. The steps we took to overcome these were further enumerated.

Let me know if there is any specific thing you will be needing more information on. Good luck

Chidi
Chidi73Lively at 3/24/2015 2:43:10 PM Quote
You must sign in to rate content.
(Unrated)

RE: COBIT Focus- Establishing a Governance and Management Structure for E-commerce Using COBIT 5

Dear Chidi Henry Emeribe, I'm Tak from Japan. I'm very interested in this article. It's a good example for organizations to implement GEIT of e-commerce using COBIT 5 or other frameworks. Thank you for sharing your achievement with us. In my experience there were some difficulties or obstacles while implementing GEIT. Did you face any difficulties or obstacles during the project? And how did you get over them? I'd like to know how you made every effort to meet a goal. Tak
Tak KamiyamaSocial at 3/23/2015 9:12:22 AM Quote
You must sign in to rate content.
(Unrated)

RE: COBIT Focus- Establishing a Governance and Management Structure for E-commerce Using COBIT 5

Chidi,
Thank you for your quick reply and more concise explanation for me. I understand you actually practiced the holistic approach using COBIT 5 framework effectively.

I guess you adjusted differences of opinions and you made every effort to achieve the goal. So I'd like to know your experience more especially conflict management. For example,
・Lack of senior management buy-in, commitment and support 
・Difficulty in demonstrating value and benefits 
・Difficulty in getting the required business participation 
・Difficulty in identifying stakeholders and role players

I refer to Chapter 4, "identifying implement challenges and success factors" of COBIT 5 Implementation.
Have you met such kinds of difficulties during the project? 
Could you please tell me more, if any?

Tak
Tak KamiyamaSocial at 3/25/2015 5:32:08 AM Quote
You must sign in to rate content.
(Unrated)

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