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In delivering IT security consulting services to large enterprises in Australia, particularly in the health care, utility and large government sectors, Information Systems Group has used the International Organization for Standardization (ISO) standards extensively, for example ISO 27001 for security and ISO 20000 for IT service management. In advising clients on the best way to apply the standards, the question that has consistently arisen is, “How far does the application of these standards need to be taken?”
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