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COBIT Focus - COBIT 5 and ITIL Adaptation at a Saudi Municipality

Join author  Govind Kulkarni, as he responds to ISACA member questions beginning 25 May 2015. Add your questions by responding to this post!

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The Municipality of Eastern Region (MER) based in Dammam, Saudi Arabia, is a government-owned institution that has been in existence for 50 years. Its main purpose is to serve citizens within the scope of its region.

Some of the most prominent services rendered to citizens are health care, sanitation, water, electricity, roads and schools, among others. These services are provided to 7 million residents. All of the information related to these 7 million citizens is managed by the municipality’s IT department.

Some of the IT services in the municipality are consumed within the municipality (e.g., enterprise resource planning [ERP]) and some are open to the public (e.g., health care, schools, police services). Providing good service to citizens is the main aim of the municipality, and information plays a crucial role. The information may be related to a citizen’s name, age, gender, education, health, housing, sanitation, complaint, personal likes and dislikes, etc.

A massive amount of information is created by the municipality, and managing this information correctly, consistently and efficiently is a challenge. Moreover, language poses one more dimension as some citizens want information in Arabic only and some want the same information presented in English as well.

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RE: COBIT Focus - COBIT 5 and ITIL Adaptation at a Saudi Municipality

Dear Friends, Implementing COBIT5 needs a disciplined approach beginning with a strong business case and even after implementing , it needs Continual improvements. While implementing , the challenges faced will be many, I have put my experience of implementing COBIT5 in this article and I invite your views , suggestions.
Govind258Lively at 5/27/2015 11:05:15 PM Quote
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(2 ratings)

RE: COBIT Focus - COBIT 5 and ITIL Adaptation at a Saudi Municipality

Dear Friends, Implementing COBIT5 needs a disciplined approach beginning with a strong business case and even after implementing , it needs Continual improvements. While implementing , the challenges faced will be many, I have put my experience of implementing COBIT5 in this article and I invite your views , suggestions.
Govind258Lively at 5/27/2015 11:05:15 PM Quote
You must sign in to rate content.
(2 ratings)

RE: COBIT Focus - COBIT 5 and ITIL Adaptation at a Saudi Municipality

Dear Friends, Implementing COBIT5 needs a disciplined approach beginning with a strong business case and even after implementing , it needs Continual improvements. While implementing , the challenges faced will be many, I have put my experience of implementing COBIT5 in this article and I invite your views , suggestions.
Govind258Lively at 5/27/2015 11:05:15 PM Quote
You must sign in to rate content.
(2 ratings)

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