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I focus on delivering IT managed service outsource transitions and implementations, working with organisations that are outsourcing IT services or transitioning between suppliers. As an IT managed service specialist, I have extensive experience with ITIL; however, when bearing in mind the end-to-end requirements to be considered and addressed, ITIL may be excellent for core infrastructure services and operational management, but it leaves gaps when developing a comprehensive IT managed service linking a supplier’s service, retained IT responsibilities and business need.
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