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In the summer of 2014, the chief information officer (CIO) of a shared service center (SSC) owned by 3 different, culturally diverse types of companies asked the author to perform an assessment based on COBIT® 5. The most pressing question the CIO needed to answer for his organization’s board of directors (BoD) was, “Are we in control of IT?” One year later, the consultant’s goal is to evaluate whether the CIO and the managers of the SSC are making progress in answering the board’s question with, “Yes, we are in control of IT because of ….” This article describes the work that had to be done (using combined knowledge of ISO/IEC 38500, COBIT® 4.1 and COBIT 5) to make COBIT 5 more applicable and support the one-year-later assessment at the SSC.
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