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DS1.2 - Definition of Services

This topic is intended to enable collaboration and sharing of information to facilitate a better understanding and approach to implementing this COBIT control objective based on the risk, value and guidance provided by its corresponding control practices.

COBIT Control Objective DS1.2 - Definition of Services is contained within Process Popup Define and Manage Service Levels.

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Definition of Services

Base definitions of IT services on service characteristics and business requirements. Ensure that they are organised and stored centrally via the implementation of a service catalogue portfolio approach.

View value and Risk Drivers  help

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Value Drivers

  • IT service objectives aligned with business objectives
  • IT operational service based on correct requirements and priorities
  • Incidents linked to services they impact, enabling incident response to be effectively prioritised
  Risk Drivers
  • Inappropriately delivered services
  • Incorrect priority for provided services
  • Misunderstood impact of incidents, leading to slow response and significant business impact
  • Different interpretations and misunderstanding of IT services provided

View Control Practices  help

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  1. Define a process for developing, reviewing, approving and adjusting the service catalogue or portfolio of services based on service characteristics and business requirements.
  2. Put in place a management process to ensure that the service catalogue or portfolio is available, complete and up to date, and is periodically reviewed to ensure alignment with business requirements.

 

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7 May 2012
ISACA International Event
Orlando, Florida, USA
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12 Jun 2012
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7 Aug 2012
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ISACA Training is a unique educational event designed to provide the tools you need to maintain, update and upgrade your skills, and to continue your professional development.
11 Sep 2012
ISACA International Event
San Francisco, California, USA
ISACA Training is a unique educational event designed to provide the tools you need to maintain, update and upgrade your skills, and to continue your professional development.
2 Oct 2012
ISACA International Event
Orlando, Florida, USA
ISACA Training is a unique educational event designed to provide the tools you need to maintain, update and upgrade your skills, and to continue your professional development.
6 Nov 2012
ISACA International Event
New York, New York, USA
ISACA Training is a unique educational event designed to provide the tools you need to maintain, update and upgrade your skills, and to continue your professional development.

Journal Articles: 222 total

Volume 2, 2019
by ISACA Member and Certification Holder Compliance
Volume 3, 2012
by Ookeditse Kamau, CISA, CIA
Quality evidence collected during the audit process enhances the overall quality of the work performed and significantly reduces audit risk.
Volume 3, 2012
by Kai-Uwe Ruhse, CISA, PCI QSA, and Maria Baturova
This article describes real cloud computing project case studies, which show that moving to the cloud is an important strategic decision for IT managers.
Volume 3, 2012
by Tommie W. Singleton, Ph.D., CISA, CGEIT, CITP, CPA
This two-part article describes one framework for performing effective audits of applications.
Volume 3, 2012
by Brian Vazzana, CISA, CITP, CPA
SOC reports examine the controls present at the service organizations and consider how those controls are designed and operate.
Volume 3, 2012
by ISACA Member and Certification Holder Compliance
An up-to-date listing of the current IT Audit and Assurance Standards, Guidelines, and Tools and Techniques

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Blog Posts: 49 total

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So two things happened today. While talking about the need to get the business folks excited about IT Risk Management I used a simple analogy trying to relate to the usual perception, perhaps justifiably so, the business folks have, and that is, IT securi...
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7 Mar 2012
To share various espects in cloud computing viz; history, availability, deployment, integrity, availability, confidentiality, security, cloud sharing etc.
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On March 1st,  I was invited to speak at the CampIT conference on Enterprise Risk/Security Management at Rosemont Convention Center. Before me there were two speakers. The first presenter spent an hour presenting the story from the trenches of technolog...
Posted By : Umesh391 | 0 comments
Hola, se les informa a todos los interesados para los cursos de CISM en JUNIO 2.011, que los mismos comenzarán los siguientes días: 06FEB - 40 Hrs Grupo A 13FEB - 40 Hrs Grupo B 20FEB - 40 Hrs Grupo C Modalidad 16 Hrs intensivas y Presenciales (09:00 a...
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