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DS1.2 - Definition of Services

This topic is intended to enable collaboration and sharing of information to facilitate a better understanding and approach to implementing this COBIT control objective based on the risk, value and guidance provided by its corresponding control practices.

COBIT Control Objective DS1.2 - Definition of Services is contained within Process Popup Define and Manage Service Levels.

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Outsourcing. Posted by andani.

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Definition of Services

Base definitions of IT services on service characteristics and business requirements. Ensure that they are organised and stored centrally via the implementation of a service catalogue portfolio approach.

View value and Risk Drivers  help

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Value Drivers

  • IT service objectives aligned with business objectives
  • IT operational service based on correct requirements and priorities
  • Incidents linked to services they impact, enabling incident response to be effectively prioritised
  Risk Drivers
  • Inappropriately delivered services
  • Incorrect priority for provided services
  • Misunderstood impact of incidents, leading to slow response and significant business impact
  • Different interpretations and misunderstanding of IT services provided

View Control Practices  help

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  1. Define a process for developing, reviewing, approving and adjusting the service catalogue or portfolio of services based on service characteristics and business requirements.
  2. Put in place a management process to ensure that the service catalogue or portfolio is available, complete and up to date, and is periodically reviewed to ensure alignment with business requirements.

Discussions: 1 total

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Hi everyone,The IS Auditor's role during the implementation of outsourcing of IT Services is more important or later on to perform a post review, because in this situation, only one IS Auditor is available.If IS Auditor has choice to play a role during im...
andani | 8/23/2015 8:44:06 AM | COMMENTS(0)

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Events & Online Learning: 11 total

Journal Articles: 194 total

Volume 6, 2015
by Ed Gelbstein, Ph.D.
An auditor will sooner or later be faced with two kinds of conflicts: conflict of interest and interpersonal conflict.
Volume 5, 2107
by Marianne Bradford, Ph.D., and Dave Henderson, Ph.D.
Although generalized audit software (GAS) has been shown to significantly improve the efficiency and effectiveness of audits, many auditors do not use this technology.
Volume 3, 2018
by ISACA Member and Certification Holder Compliance
An up-to-date listing of the current IT Audit and Assurance Standards, Guidelines, and Tools and Techniques
Volume 3, 2018
by Ofir Eitan, CISM, CCSK, CTI
One of the major challenges chief information security officers (CISOs) face in almost any organization is prioritizing information security interests with regard to IT interests.
Volume 3, 2018
by Ian Cooke, CISA, CRISC, CGEIT, COBIT Assessor and Implementer, CFE, CPTE, DipFM, ITIL Foundation, Six Sigma Green Belt
In previous columns, I advocated the use of an ISACA paper on creating audit programs. This article will once again apply this process to build an audit program for privacy for your organization.
Volume 3, 2018
by Kevin Alvero, CFE, Randy Pierson, CISA, and Wade Cassels, CISA, CIA, CFE, CRMA
As organizations try to keep up with rapid changes in technology, they are using acquisitions as a way to quickly develop entirely new lines of business or to simply close gaps in technological capability.

Wikis: 2 total

Blog Posts: 74 total

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