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DS1.2 - Definition of Services

This topic is intended to enable collaboration and sharing of information to facilitate a better understanding and approach to implementing this COBIT control objective based on the risk, value and guidance provided by its corresponding control practices.

COBIT Control Objective DS1.2 - Definition of Services is contained within Process Popup Define and Manage Service Levels.

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Outsourcing. Posted by andani.

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Definition of Services

Base definitions of IT services on service characteristics and business requirements. Ensure that they are organised and stored centrally via the implementation of a service catalogue portfolio approach.

View value and Risk Drivers  help

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Value Drivers

  • IT service objectives aligned with business objectives
  • IT operational service based on correct requirements and priorities
  • Incidents linked to services they impact, enabling incident response to be effectively prioritised
  Risk Drivers
  • Inappropriately delivered services
  • Incorrect priority for provided services
  • Misunderstood impact of incidents, leading to slow response and significant business impact
  • Different interpretations and misunderstanding of IT services provided

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  1. Define a process for developing, reviewing, approving and adjusting the service catalogue or portfolio of services based on service characteristics and business requirements.
  2. Put in place a management process to ensure that the service catalogue or portfolio is available, complete and up to date, and is periodically reviewed to ensure alignment with business requirements.

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Hi everyone,The IS Auditor's role during the implementation of outsourcing of IT Services is more important or later on to perform a post review, because in this situation, only one IS Auditor is available.If IS Auditor has choice to play a role during im...
andani | 8/23/2015 8:44:06 AM | COMMENTS(0)

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Journal Articles: 182 total

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Volume 1, 2018
by Steven J. Ross, CISA, CISSP, MBCP
Managing availability in a multi-modal environment requires a great deal of attention to details, which are being defined by the multi-modal pioneers of our day.
Volume 1, 2018
by ISACA Member and Certification Holder Compliance
An up-to-date listing of the current IT Audit and Assurance Standards, Guidelines, and Tools and Techniques
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Volume 6, 2017
by Robert Putrus, CISM, CFE, CMC, PE, PMP
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