Find Resources & Connect with members on topics that interest you.

AI - Acquire and Implement

PO - Plan and Organize

DS - Deliver and Support

Please sign in to see your topics.

You must be logged in to join this group.

DS1.5 - Monitoring and Reporting of Service Level Achievements

This topic is intended to enable collaboration and sharing of information to facilitate a better understanding and approach to implementing this COBIT control objective based on the risk, value and guidance provided by its corresponding control practices.

COBIT Control Objective DS1.5 - Monitoring and Reporting of Service Level Achievements is contained within Process Popup Define and Manage Service Levels.

Learn more about COBIT and related publications.

Click “Join This Community” to be able to actively participate in discussions and contribute content. You must be an ISACA member to join this topic. Join ISACA now.

 
This Topic Has:
4 Members
0 Online
0 Visits

 Recent Discussions

Community Leader

Knowledge Center Manager

Knowledge Center Manager

Title: Become a Topic Leader!


Monitoring and Reporting of Service Level Achievements

Continuously monitor specified service level performance criteria. Reports on achievement of service levels should be provided in a format that is meaningful to the stakeholders. The monitoring statistics should be analysed and acted upon to identify negative and positive trends for individual services as well as for services overall.

View value and Risk Drivers  help

Hide value and Risk Drivers help


Value Drivers

  • Users able to monitor service level performance based on reliable information
  • The values of IT services communicated within the enterprise
  • Consistent communication between relevant parties
  Risk Drivers
  • Lack of defined measures important to the organisation
  • Unidentified underlying service problems and issues
  • Disatisfied users due to lack of information, irrespective of quality of service

View Control Practices  help

Hide Control Practices  help

  1. Define a process to continuously monitor all agreed-upon service levels.
  2. Provide regular and formal reporting of SLA performance, including deviations from the agreed-upon values, and distribute this report to different levels in the organisation.
  3. Perform regular reviews to forecast and identify trends in service level performance.

Discussions: 0 total

Must be a Topic member to contribute

No Results Found

Documents & Publications: 98 total

Must be a Topic member to contribute
View All »
Downloads
Posted by FarmService 1534 days ago
Downloads
Posted by FarmService 2619 days ago
Books
Posted by ISACA 623 days ago
Books
Posted by ISACA 882 days ago
Books
Posted by ISACA 952 days ago

Events & Online Learning: 11 total

Journal Articles: 194 total

Volume 6, 2015
by Ed Gelbstein, Ph.D.
An auditor will sooner or later be faced with two kinds of conflicts: conflict of interest and interpersonal conflict.
Volume 5, 2107
by Marianne Bradford, Ph.D., and Dave Henderson, Ph.D.
Although generalized audit software (GAS) has been shown to significantly improve the efficiency and effectiveness of audits, many auditors do not use this technology.
Volume 3, 2018
by ISACA Member and Certification Holder Compliance
An up-to-date listing of the current IT Audit and Assurance Standards, Guidelines, and Tools and Techniques
Volume 3, 2018
by Ofir Eitan, CISM, CCSK, CTI
One of the major challenges chief information security officers (CISOs) face in almost any organization is prioritizing information security interests with regard to IT interests.
Volume 3, 2018
by Ian Cooke, CISA, CRISC, CGEIT, COBIT Assessor and Implementer, CFE, CPTE, DipFM, ITIL Foundation, Six Sigma Green Belt
In previous columns, I advocated the use of an ISACA paper on creating audit programs. This article will once again apply this process to build an audit program for privacy for your organization.
Volume 3, 2018
by Kevin Alvero, CFE, Randy Pierson, CISA, and Wade Cassels, CISA, CIA, CFE, CRMA
As organizations try to keep up with rapid changes in technology, they are using acquisitions as a way to quickly develop entirely new lines of business or to simply close gaps in technological capability.

Wikis: 2 total

Blog Posts: 74 total

17 Jun 2018
We are happy to announce that  on Feb//2018  the ISACA awareness session  was held in Baghdad.This the first time to speak about ISACA Value in Iraq.Professional from government and private sector were excited to hear about ISACA value and they started to...
Posted By : Ali099 | 2 comments
5 Jun 2018
Recently, I witnessed an interesting webcast by Scopism, an UK-based consulting and training company. They announced the publication of the SIAM(c) Foundation Body of Knowledge, available for free through their website www.scopism.com. Service Integration...
Posted By : Peter873 | 2 comments
Security in IoT environment
Posted By : Hyun239 | 0 comments
20 Apr 2018
Good day. I have an interesting situation that came about just this week.  New career opportunities are not all that they seem to be.  What I thought was going to be a great career change ended up in disaster.  With only one week and two day's, I was dism...
Posted By : Brian824 | 0 comments
Have you experienced ransomware attack so far and, if yes, what did you do to resolve? I set up Twitter poll here: https://twitter.com/DPleskonjic/status/953608717399941120 It lasts for seven days. Thank you for taking part in the poll.
Posted By : Dragan Pleskonjic | 5 comments
Bitcoin Trade a Bubble! Block Chain Technology Useful .ISACA Members whats your Take on Bitcoin Trade, Is its a bubble that wont last long.Block chain Technology is useful and its continuously growing to as form of secure record  management and secured us...
Posted By : MUGAMBI865 | 1 comments