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DS1.6 - Review of Service Level Agreements and Contracts

This topic is intended to enable collaboration and sharing of information to facilitate a better understanding and approach to implementing this COBIT control objective based on the risk, value and guidance provided by its corresponding control practices.

COBIT Control Objective DS1.6 - Review of Service Level Agreements and Contracts is contained within Process Popup Define and Manage Service Levels.

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Review of Service Level Agreements and Contracts

Regularly review SLAs and underpinning contracts (UCs) with internal and external service providers to ensure that they are effective and up to date and that changes in requirements have been taken into account.

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Value Drivers

  • Delivered IT services aligned with changing business needs
  • Weaknesses in existing service
  Risk Drivers
  • Commercial and legal requirements not met due to out-of-date contracts
  • Services not meeting changed requirements
  • Financial losses and incidents due to misaligned servicesagreements identified and corrected

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  1. Put in place a process, outlined within the service level framework, to assess and report service level performance and ensure that the agreements and UCs are effective,efficient and up to date.
  2. Conduct reviews of SLAs and UCs on a regular basis with all impacted parties to ensure that they remain effective and are in alignment with business objectives.

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Events & Online Learning: 8 total

Journal Articles: 182 total

Volume 6, 2015
by Ed Gelbstein, Ph.D.
An auditor will sooner or later be faced with two kinds of conflicts: conflict of interest and interpersonal conflict.
Volume 5, 2107
by Marianne Bradford, Ph.D., and Dave Henderson, Ph.D.
Although generalized audit software (GAS) has been shown to significantly improve the efficiency and effectiveness of audits, many auditors do not use this technology.
Volume 1, 2018
by Steven J. Ross, CISA, CISSP, MBCP
Managing availability in a multi-modal environment requires a great deal of attention to details, which are being defined by the multi-modal pioneers of our day.
Volume 1, 2018
by ISACA Member and Certification Holder Compliance
An up-to-date listing of the current IT Audit and Assurance Standards, Guidelines, and Tools and Techniques
Volume 1, 2018
by Andrew Clark
With advances in computing power, the abundance of data storage and recent advances in algorithm design, machine learning is increasingly being utilized by corporations to...
Volume 6, 2017
by Robert Putrus, CISM, CFE, CMC, PE, PMP
This article presents a risk-based management approach to third-party data security risk and compliance through the development of a third-party risk register.

Wikis: 2 total

Blog Posts: 72 total

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