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DS1.6 - Review of Service Level Agreements and Contracts

This topic is intended to enable collaboration and sharing of information to facilitate a better understanding and approach to implementing this COBIT control objective based on the risk, value and guidance provided by its corresponding control practices.

COBIT Control Objective DS1.6 - Review of Service Level Agreements and Contracts is contained within Process Popup Define and Manage Service Levels.

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Review of Service Level Agreements and Contracts

Regularly review SLAs and underpinning contracts (UCs) with internal and external service providers to ensure that they are effective and up to date and that changes in requirements have been taken into account.

View value and Risk Drivers  help

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Value Drivers

  • Delivered IT services aligned with changing business needs
  • Weaknesses in existing service
   Risk Drivers
  • Commercial and legal requirements not met due to out-of-date contracts
  • Services not meeting changed requirements
  • Financial losses and incidents due to misaligned servicesagreements identified and corrected

View Control Practices  help

Hide Control Practices  help

  1. Put in place a process, outlined within the service level framework, to assess and report service level performance and ensure that the agreements and UCs are effective,efficient and up to date.
  2. Conduct reviews of SLAs and UCs on a regular basis with all impacted parties to ensure that they remain effective and are in alignment with business objectives.

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Once more unto the Breach: Managing Information Security in an Uncertain World
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Events & Online Learning: 5 total

11 Mar 2013
ISACA International Event
Taking the Next Step: Advancing Your IT Auditing Skills-Phoenix
Phoenix, AZ, USA
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16 Sep 2013
ISACA International Event
2013 EuroCACS / ISRM
London, England
Stay on top of the trends and opportunities of the dynamic technology industry at EuroCACS/ISRM 2013 in Berlin—the leading European conference for IT audit, assurance, security and risk professionals. Save over US $200 when you register by 22 July!
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30 Sep 2013
ISACA International Event
Conferencia Latinoamericana
Medellín, Colombia
La Conferencia Latinoamericana CACS/ISRM 2013 en Medellín, Colombia es la conferencia principal latinoamericana para los profesionales de auditoría, riesgo y seguridad de la información. Ahorre más de EE.UU. $ 100 si se inscribe antes del 7 de agosto!
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14 Oct 2013
ISACA International Event
Training Week Boston
Boston, MA, USA
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6 Nov 2013
ISACA International Event
North America ISRM 2013
Las Vegas, NV, USA
North America ISRM is a multidimensional event featuring security and risk content, and the security programs, tools and the resources you need to be responsive to industry changes.
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Journal Articles: 230 total

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Volume 3, 2013
IT Security Responsibilities Change When Moving to the Cloud
by Larry G. Wlosinski, CISA, CISM, CRISC, CAP, CDP, CISSP, ITIL
How will an organization’s information security staff be affected if the organization’s computer systems are moved to a cloud environment?
Volume 3, 2013
Standards, Guidelines, Tools and Techniques
by ISACA Member and Certification Holder Compliance
An up-to-date listing of the current IT Audit and Assurance Standards, Guidelines, and Tools and Techniques
Volume 2, 2013
ISO/IEC 27001:2005 Implementation and Certification—Doing It Again and Again
by Nurudeen Odeshina, CISA, CISM, CRISC, ISO 27001 LI, ITSM
As is often said, “information security is not a destination, it is a journey,” and for the organization it means continuous improvement.
Volume 2, 2013
Corporate Responsibility, Retaining Top Management Commitment
by Nikesh Dubey, CISA, CISM, CRISC
Almost all information security and assurance programs speak about management’s commitment as the most important driver for the success of any information security program in an organization.
Volume 2, 2013
JOnline: Improving Governance Models
by Rajesh Bhatia, CISA, CGEIT, PMP, MDP
This article discusses the benefits of using the framework of the five IT governance focus areas.
Volume 1, 2013
IT Governance Implementation—Formulating and Presenting Practical Business Cases
by Rajesh Bhatia, CISA, CGEIT, PMP, MDP
IT governance implementation and institutionalization in enterprise business units is dependent on buy-in from the business-unit executives.
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22 Apr 2013
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აბა სტანდარტები! :-) DRAFT
მოგესალმებით და ამ პოსტში შევეცდები სტანდარტებზე გესაუბროთ. სტანდარტები... მაშ ასე, ინფორმაციული უსაფრთხოების სტანდარტებზე სანამ გადავალთ, გლობალურად არის 2-3 სტანდარტების ტერიტორიები.
Posted By : David190 | 0 comments
18 Mar 2013
VENEZUELA, Cursos de Preparación Examenes CISA, CISM, CRISC, COBIT
Grupos de Estudio para Acreditaciones de JUNIO, SEPTIEMBRE Y DICIEMBRE 2013. Para los que esten interesados en la presentación del exámen de certificación CISA y CISM  o para cualquiera que desee comenzar a prepararse para estas o las próximas pruebas, pu...
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13 Mar 2013
Remote Power management of machines in corporate network
DISCLAIMER :- Below information is just for knowledge sharing purpose and reference. Personally or on behalf of any organization; I do not recommend any specific / particular tool listed below. These are the ones which I have come across. there may be t...
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5 Feb 2013
IT Security Links
Physical Security Fire safety and equipment information: www.usfa.fema.gov/safety Halon alternatives: https://www.denix.osd.mil/denix/Public/News/DLA/Halon/hal1.html Biometric systems used by U.S. Homeland Security: http://tinyurl.com/564lzt Alarm a...
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23 Jan 2013
Security certification o security rating for cloud services?
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Posted By : Antonio Ramos | 0 comments
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