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DS1.6 - Review of Service Level Agreements and Contracts

This topic is intended to enable collaboration and sharing of information to facilitate a better understanding and approach to implementing this COBIT control objective based on the risk, value and guidance provided by its corresponding control practices.

COBIT Control Objective DS1.6 - Review of Service Level Agreements and Contracts is contained within Process Popup Define and Manage Service Levels.

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Review of Service Level Agreements and Contracts

Regularly review SLAs and underpinning contracts (UCs) with internal and external service providers to ensure that they are effective and up to date and that changes in requirements have been taken into account.

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Value Drivers

  • Delivered IT services aligned with changing business needs
  • Weaknesses in existing service
  Risk Drivers
  • Commercial and legal requirements not met due to out-of-date contracts
  • Services not meeting changed requirements
  • Financial losses and incidents due to misaligned servicesagreements identified and corrected

View Control Practices  help

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  1. Put in place a process, outlined within the service level framework, to assess and report service level performance and ensure that the agreements and UCs are effective,efficient and up to date.
  2. Conduct reviews of SLAs and UCs on a regular basis with all impacted parties to ensure that they remain effective and are in alignment with business objectives.

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Events & Online Learning: 8 total

16 Mar 2015
ISACA International Event
Orlando, FL, USA
1 Aug 2016
ISACA International Event
Chicago, IL, USA
4 Jun 2018
ISACA International Event
Philadelphia, PA, USA

Journal Articles: 193 total

Volume 6, 2015
by Ed Gelbstein, Ph.D.
An auditor will sooner or later be faced with two kinds of conflicts: conflict of interest and interpersonal conflict.
Volume 5, 2107
by Marianne Bradford, Ph.D., and Dave Henderson, Ph.D.
Although generalized audit software (GAS) has been shown to significantly improve the efficiency and effectiveness of audits, many auditors do not use this technology.
Volume 3, 2018
by ISACA Member and Certification Holder Compliance
An up-to-date listing of the current IT Audit and Assurance Standards, Guidelines, and Tools and Techniques
Volume 3, 2018
by Ofir Eitan, CISM, CCSK, CTI
One of the major challenges chief information security officers (CISOs) face in almost any organization is prioritizing information security interests with regard to IT interests.
Volume 3, 2018
by Ian Cooke, CISA, CRISC, CGEIT, COBIT Assessor and Implementer, CFE, CPTE, DipFM, ITIL Foundation, Six Sigma Green Belt
In previous columns, I advocated the use of an ISACA paper on creating audit programs. This article will once again apply this process to build an audit program for privacy for your organization.
Volume 3, 2018
by Kevin Alvero, CFE, Randy Pierson, CISA, and Wade Cassels, CISA, CIA, CFE, CRMA
As organizations try to keep up with rapid changes in technology, they are using acquisitions as a way to quickly develop entirely new lines of business or to simply close gaps in technological capability.

Wikis: 2 total

Blog Posts: 73 total

14 May 2018
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21 Feb 2018
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I predict that on 1 July 2018, I will be calmly eating a barbecue sandwich, talking with friends and possibly, I will burn a copy of the RFC2246: TLS version 1.0 standard for entertainment value.  Those will less effective Vendor, Network, Systems, Applic...
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