Find Resources & Connect with members on topics that interest you.

AI - Acquire and Implement

PO - Plan and Organize

DS - Deliver and Support

Please sign in to see your topics.

You must be logged in to join this group.

DS10.4 - Integration of Configuration, Incident and Problem Management

This topic is intended to enable collaboration and sharing of information to facilitate a better understanding and approach to implementing this COBIT control objective based on the risk, value and guidance provided by its corresponding control practices.

COBIT Control Objective DS10.4 - Integration of Configuration, Incident and Problem Management is contained within Process Popup Manage Problems.

Learn more about COBIT and related publications.

Click “Join This Community” to be able to actively participate in discussions and contribute content. You must be an ISACA member to join this topic. Join ISACA now.

 
This Topic Has:
2 Members
0 Online
788 Visits

 Recent Discussions

Community Leader

Knowledge Center Manager

Knowledge Center Manager

Title: Become a Topic Leader!

Points: 3


Integration of Configuration, Incident and Problem Management

Integrate the related processes of configuration, incident and problem management to ensure effective management of problems and enable improvements.

View value and Risk Drivers  help

Hide value and Risk Drivers help


Value Drivers

  • Improved customer satisfaction
  • Efficient and effective problem and incident handling
  • Documented problem and incident reporting
  • Effective service management
  Risk Drivers
  • Loss of information
  • Critical incidents not solved properly
  • Business disruptions
  • Increasing number of problems
  • Decreased satisfaction with IT services

View Control Practices  help

Hide Control Practices  help

  1. Develop and implement a process to capture problem information related to IT changes and communicate it to key stakeholders. This communication could take the form of reports to and periodic meetings amongst problem, change and configuration management process owners to consider recent problems and potential corrective actions.
  2. Ensure that process owners and managers from problem, change and configuration management meet regularly to discuss future planned changes.
  3. To enable the organisation to monitor the total costs of problems, develop and implement a process to capture change efforts resulting from problem management process activities (e.g., fixes to problems and known errors) and report on them.
  4. To determine the overall improvement of availability of IT services, monitor changes resulting from the problem management process. Monitor how the results of the problem management process decrease repeat incidents and reactive support requirements.

 

Discussions: 0 total

Must be a Topic member to contribute

No Results Found

Documents & Publications: 22 total

Must be a Topic member to contribute
View All »
Books
Posted by ISACA 11 days ago
Research
Posted by ISACA 56 days ago
Books
Few businesses could function effectively without their IT systems. At the same time, they depend on IT for more than their day-to-day operations.
Posted by ISACA 57 days ago
White Papers
Posted by ISACA 222 days ago
Books
Posted by ISACA 230 days ago

Events & Online Learning: 6 total

12 Jun 2012
ISACA International Event
Dallas, Texas, USA
ISACA Training is a unique educational event designed to provide the tools you need to maintain, update and upgrade your skills, and to continue your professional development.
7 Aug 2012
ISACA International Event
Chicago, Illinois, USA
ISACA Training is a unique educational event designed to provide the tools you need to maintain, update and upgrade your skills, and to continue your professional development.
11 Sep 2012
ISACA International Event
San Francisco, California, USA
ISACA Training is a unique educational event designed to provide the tools you need to maintain, update and upgrade your skills, and to continue your professional development.
2 Oct 2012
ISACA International Event
Orlando, Florida, USA
ISACA Training is a unique educational event designed to provide the tools you need to maintain, update and upgrade your skills, and to continue your professional development.
6 Nov 2012
ISACA International Event
New York, New York, USA
ISACA Training is a unique educational event designed to provide the tools you need to maintain, update and upgrade your skills, and to continue your professional development.
11 Dec 2012
ISACA International Event
Las Vegas, Nevada, USA
ISACA Training is a unique educational event designed to provide the tools you need to maintain, update and upgrade your skills, and to continue your professional development.

Journal Articles: 24 total

Volume 3, 2012
by Aarni Heiskanen, LJK
A program or project portfolio explains how an organization is implementing its strategy with projects.
Volume 2, 2012
by Steven J. Ross, CISA, CISSP, MBCP
The Conference Board study addresses the resilience of companies “to bounce back from a disruption” caused by security events, which are defined rather loosely as environmental disasters, terrorism and cyberattacks.
Volume 2, 2012
by Gan Subramaniam, CISA, CISM, CCNA, CCSA, CIA, CISSP, ISO 27001 LA, SSCP
What should be the recovery strategy that I must impose on the vendor to ensure an effective recovery of the services, if a crisis were to ever occur?
Volume 2, 2012
by Steve Markey
This article discusses the genesis for CSIR testing, several testing methodologies and/or exercises with which an organization can assess the maturity of its CSIR plan/program.
Volume 1, 2012
by Prakhar Srivastava and Tarun Verma
Log management can play a pivotal role in addressing PCI DSS requirements, be a success factor and enabler for safeguarding cardholder transaction data, and provide a secure and vulnerability-free environment for cardholders.
Volume 6, 2011
by Haris Hamidovic, CIA, ISMS IA, ITIL-F, IT Project+
The main objective of this article is to provide an overview of information security incident management based on ISO/IEC TR 18044:2004.

Wikis: 2 total

Blog Posts: 6 total

Must be a Topic member to view blog posts
7 Mar 2012
To share various espects in cloud computing viz; history, availability, deployment, integrity, availability, confidentiality, security, cloud sharing etc.
Posted By : MoizB583519 | 2 comments
17 Aug 2011
Posted By : masarker | 0 comments
These are five possible ways to discover Unstructured Processes. Regulatory and Compliance processes - People-intensive processes that are kicked off as a result of an external regulatory body and these processes tend to be ad-hoc & on-going change, but...
Posted By : Varun | 1 comments
The UK’s Bribery Act 2010 (the Act) which will come into force on 1 July 2011 represents a strengthening of the UK position on bribery and corruption and an important development in global anti-bribery legislation. But what exactly is considered to a brib...
Posted By : Guido2005 | 0 comments
Se potencia la relación mutua y se acuerda la promoción del Sector TIC de la Comunidad Valenciana. La semana  pasada se llevó a cabo la firma de un convenio de colaboración entre los capítulos valencianos de las asociaciones más importantes a nivel mundia...
Posted By : JavierPeris.Org | 0 comments
8 Jun 2010
Hello, this is my first post on my blog at ISACA.  I feel honored to be among the many members of the ISACA organization and look forward to exchanging ideas, issues, and changes in the Information Security and all of the areas of Risk, Governance, and Co...
Posted By : Donald515 | 0 comments