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DS12.3 - Physical Access

This topic is intended to enable collaboration and sharing of information to facilitate a better understanding and approach to implementing this COBIT control objective based on the risk, value and guidance provided by its corresponding control practices.

COBIT Control Objective DS12.3 - Physical Access is contained within Process Popup Manage the Physical Environment.

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Physical Access

Define and implement procedures to grant, limit and revoke access to premises, buildings and areas according to business needs, including emergencies. Access to premises, buildings and areas should be justified, authorised, logged and monitored. This should apply to all persons entering the premises, including staff, temporary staff, clients, vendors, visitors or any other third party.

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Value Drivers

  • Appropriate access to ensure timely resolution of a critical incident
  • All visitors identifiable and traceable
  • Staff aware of responsibilities in respect to visitors
  Risk Drivers
  • Visitors gaining unauthorised access to IT equipment or information
  • Unauthorised entry to secure areas

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  1. Define and implement a process that governs the requesting and granting of access to the computing facilities. Formal access requests are to be completed and authorised by management of the IT site, and the request records retained. The forms should specifically identify the areas to which the individual is granted access.
  2. Define and implement procedures to ensure that access profiles remain current. Base access to IT sites (server rooms, buildings, areas or zones) on job function and responsibilities.
  3. Define a process to log and monitor all entry points to IT sites. Register all visitors, including contractors and vendors, to the site.
  4. Define and implement a policy instructing all personnel to display visible identification at all times. Prevent the issuance of identity cards or badges without proper authorisation.
  5. Define and implement a policy requiring visitors to be escorted at all times while onsite by a member of the IT operations group. If a member of the group identifies an unaccompanied, unfamiliar individual who is not wearing staff identification, security personnel should be alerted.
  6. Restrict access to sensitive IT sites by establishing perimeter restrictions, such as fences, walls, and security devices on interior and exterior doors. The devices record entry and sound an alarm in the event of unauthorised access. Examples of such devices include badges or key cards, keypads, closed-circuit television and biometric scanners.
  7. Define a process to conduct regular physical security awareness training.

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