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DS13.5 - Preventive Maintenance for Hardware

This topic is intended to enable collaboration and sharing of information to facilitate a better understanding and approach to implementing this COBIT control objective based on the risk, value and guidance provided by its corresponding control practices.

COBIT Control Objective DS13.5 - Preventive Maintenance for Hardware is contained within Process Popup Manage Operations.

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Preventive Maintenance for Hardware

Define and implement procedures to ensure timely maintenance of infrastructure to reduce the frequency and impact of failures or performance degradation.

View value and Risk Drivers  help

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Value Drivers

  • Optimised system performance and availability
  • Preventive incident and problem management
  • Protection of warranties
  Risk Drivers
  • Infrastructure problems that could have been avoided or prevented
  • Warranties violated due to non-compliance with maintenance requirements

View Control Practices  help

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  1. Establish a preventive maintenance plan for all hardware, considering cost-benefit analysis, vendor recommendations, risk of outage, qualified personnel and other relevant factors.
  2. Review all activity logs on a regular basis to identify critical hardware components that require preventive maintenance, and update the maintenance plan accordingly.
  3. Establish maintenance agreements involving third-party access to organisational IT facilities for onsite and offsite activities (e.g., outsourcing). Establish formal service contracts containing or referring to all necessary security conditions, including access authorisation procedures, to ensure compliance with the organisational security policies and standards.
  4. In a timely manner, communicate to affected customers and users the expected impact (e.g., performance restrictions) of maintenance activities.
  5. Ensure that ports, services, user profiles or other means used for maintenance or diagnosis are active only when required.
  6. Incorporate planned downtime in an overall production schedule, and schedule the maintenance activities to minimise the adverse impact on business processes.

 

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7 May 2012
ISACA International Event
Orlando, Florida, USA
Get the knowledge you need to stay one step ahead of the competition and keep up with changing professional trends at ISACA’s North America CACS Conference.
15 May 2012
ISACA International Event
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12 Jun 2012
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ISACA Training is a unique educational event designed to provide the tools you need to maintain, update and upgrade your skills, and to continue your professional development.
7 Aug 2012
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ISACA Training is a unique educational event designed to provide the tools you need to maintain, update and upgrade your skills, and to continue your professional development.
10 Sep 2012
ISACA International Event
Munich, Germany
EuroCACS/ISRM is a multidimensional event featuring audit, security, governance and risk content, and the audit and security programs, tools and the resources you need to be responsive to industry changes.

Journal Articles: 412 total

Volume 3, 2012
by Kai-Uwe Ruhse, CISA, PCI QSA, and Maria Baturova
This article describes real cloud computing project case studies, which show that moving to the cloud is an important strategic decision for IT managers.
Volume 3, 2012
by Steven J. Ross, CISA, CISSP, MBCP
To accelerate investments in security, we security professionals must do a better job of communicating the reality of the threats that our organizations face.
Volume 3, 2012
by Steve Markey
Once thought of as a technology solely for academia, non-RDBMS are now reaching critical mass in industry.
Volume 3, 2012
by Brian Vazzana, CISA, CITP, CPA
SOC reports examine the controls present at the service organizations and consider how those controls are designed and operate.
Volume 2, 2012
by Steven J. Ross, CISA, CISSP, MBCP
The Conference Board study addresses the resilience of companies “to bounce back from a disruption” caused by security events, which are defined rather loosely as environmental disasters, terrorism and cyberattacks.
Volume 2, 2012
by Kerry A. Anderson, CISA, CISM, CRISC, CGEIT, CISSP, ISSMP, ISSAP, CSSLP, CFE
The closer alignment between RIM and information security may provide an approach to managing increasing data protection concerns and tough privacy regulations rather than maintaining the separation between these critical compliance functions.

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