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DS13.5 - Preventive Maintenance for Hardware

This topic is intended to enable collaboration and sharing of information to facilitate a better understanding and approach to implementing this COBIT control objective based on the risk, value and guidance provided by its corresponding control practices.

COBIT Control Objective DS13.5 - Preventive Maintenance for Hardware is contained within Process Popup Manage Operations.

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Preventive Maintenance for Hardware

Define and implement procedures to ensure timely maintenance of infrastructure to reduce the frequency and impact of failures or performance degradation.

View value and Risk Drivers  help

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Value Drivers

  • Optimised system performance and availability
  • Preventive incident and problem management
  • Protection of warranties
  Risk Drivers
  • Infrastructure problems that could have been avoided or prevented
  • Warranties violated due to non-compliance with maintenance requirements

View Control Practices  help

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  1. Establish a preventive maintenance plan for all hardware, considering cost-benefit analysis, vendor recommendations, risk of outage, qualified personnel and other relevant factors.
  2. Review all activity logs on a regular basis to identify critical hardware components that require preventive maintenance, and update the maintenance plan accordingly.
  3. Establish maintenance agreements involving third-party access to organisational IT facilities for onsite and offsite activities (e.g., outsourcing). Establish formal service contracts containing or referring to all necessary security conditions, including access authorisation procedures, to ensure compliance with the organisational security policies and standards.
  4. In a timely manner, communicate to affected customers and users the expected impact (e.g., performance restrictions) of maintenance activities.
  5. Ensure that ports, services, user profiles or other means used for maintenance or diagnosis are active only when required.
  6. Incorporate planned downtime in an overall production schedule, and schedule the maintenance activities to minimise the adverse impact on business processes.

Discussions: 2 total

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Hi everyone, I'm planning for an audit of Hardware Decommissioning process .. Are there any ISACA's best practices that cover the decommissioning process? and what are the high risk areas in this decommissioning process? Any help is appreciated :) ...
Mazen.Bhatti | 2/21/2017 4:28:40 PM | COMMENTS(1)
For appliances computers, do we need to conduct preventive maintenance on regular basis.  I try to search from many leading practices (e.g., ITIL, COBiT, ISO) but did not find the absolute answer?  Could you please share with me regarding this?  Thanks in...
Taweeporn196 | 5/14/2013 9:18:05 PM | COMMENTS(0)

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