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DS3.5 - Monitoring and Reporting

This topic is intended to enable collaboration and sharing of information to facilitate a better understanding and approach to implementing this COBIT control objective based on the risk, value and guidance provided by its corresponding control practices.

COBIT Control Objective DS3.5 - Monitoring and Reporting is contained within Process Popup Manage Performance and Capacity.

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Monitoring and Reporting

Continuously monitor the performance and capacity of IT resources. Data gathered should serve two purposes:
  • To maintain and tune current performance within IT and address such issues as resilience, contingency, current and projected workloads, storage plans, and resource acquisition
  • To report delivered service availability to the business, as required by the SLAs Accompany all exception reports with recommendations for corrective action.

View value and Risk Drivers  help

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Value Drivers

  • Issues identified impacting effective service delivery
  • Baselined service levels identifying gaps in expectations
  • Increased IT resource utilisation for improved service delivery
  Risk Drivers
  • Lack of performance monitoring
  • Service failing to meet the expected quality
  • Deviations not identified in a timely manner, thus impacting the service quality

View Control Practices  help

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  1. Establish a process for gathering data to provide management with monitoring and reporting information for availability, performance and capacity workload of all IT resources.
  2. Provide regular reporting of the results in an appropriate form for review by IT and business management and communication to enterprise management.
  3. Ensure that the monitoring and reporting activities are integrated in the iterative capacity management activities (monitoring, analysis, tuning and implementation).
  4. Ensure that capacity reports are fed into the budgeting processes.

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Events & Online Learning: 3 total

16 Mar 2015
ISACA International Event
Orlando, FL, USA
1 Aug 2016
ISACA International Event
Chicago, IL, USA
4 Dec 2018
ISACA International Event
San Diego, CA, USA

Journal Articles: 75 total

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Wikis: 2 total

Blog Posts: 18 total

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