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DS5.4 - User Account Management

This topic is intended to enable collaboration and sharing of information to facilitate a better understanding and approach to implementing this COBIT control objective based on the risk, value and guidance provided by its corresponding control practices.

COBIT Control Objective DS5.4 - User Account Management is contained within Process Popup Ensure Systems Security.

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User Account Management

Address requesting, establishing, issuing, suspending, modifying and closing user accounts and related user privileges with a set of user account management procedures. Include an approval procedure outlining the data or system owner granting the access privileges. These procedures should apply for all users, including administrators (privileged users) and internal and external users, for normal and emergency cases. Rights and obligations relative to access to enterprise systems and information should be contractually arranged for all types of users. Perform regular management review of all accounts and related privileges.

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Value Drivers

  • Consistently managed and administered user accounts
  • Rules and regulations for all kinds of users
  • Timely discovery of security incidents
  • Protection of IT systems and confidential data from unauthorised users
  Risk Drivers
  • Security breaches
  • Users failing to comply with security policy
  • Incidents not solved in a timely manner
  • Failure to terminate unused accounts in a timely manner, thus impacting corporate security

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  1. Ensure that access control procedures include but are not limited to:
    • Using unique user IDs to enable users to be linked to and held accountable for their actions
    • Awareness that the use of group IDs results in the loss of individual accountability and are permitted only when justified for business or operational reasons and compensated by mitigating controls. Group IDs must be approved and documented.
    • Checking that the user has authorisation from the system owner for the use of the information system or service, and the level of access granted is appropriate to the business purpose and consistent with the organisational security policy
    • A procedure to require users to understand and acknowledge their access rights and the conditions of such access
    • Ensuring that internal and external service providers do not provide access until authorisation procedures have been completed
    • Maintaining a formal record, including access levels, of all persons registered to use the service
    • A timely and regular review of user IDs and access rights
  2. Ensure that management reviews or reallocates user access rights at regular intervals using a formal process. User access rights should be reviewed or reallocated after any job changes, such as transfer, promotion, demotion or termination of employment. Authorisations for special privileged access rights should be reviewed independently at more frequent intervals.

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