Find Resources & Connect with members on topics that interest you.

Applications

Audit

Business Processes

Career Management

Cloud Computing/Virtualization

COBIT

Controls and Monitoring

Databases

Fraud and Computer Crime

Governance and Management

Industry

Information Security

IT Service Management

Mobile/Wireless

Operating Systems

Privacy/Data Protection

Regulations

Risk

Standards

AI - Acquire and Implement

PO - Plan and Organize

DS - Deliver and Support

ME - Monitor and Evaluate

Application Controls

Process Controls

Please sign in to see your topics.

You must be logged in to join this group.

DS6.1 - Definition of Services

This topic is intended to enable collaboration and sharing of information to facilitate a better understanding and approach to implementing this COBIT control objective based on the risk, value and guidance provided by its corresponding control practices.

COBIT Control Objective DS6.1 - Definition of Services is contained within Process Popup Identify and Allocate Costs.

Learn more about COBIT and related publications.

Click “Join This Community” to be able to actively participate in discussions and contribute content. You must be an ISACA member to join this topic. Join ISACA now.

 
This Topic Has:
2 Members
0 Online
757 Visits

 Recent Discussions

Community Leader

Knowledge Center Manager

Knowledge Center Manager

Title: Become a Topic Leader!

Points: 3

Definition of Services

Identify all IT costs, and map them to IT services to support a transparent cost model. IT services should be linked to business processes such that the business can identify associated service billing levels.

View value and Risk Drivers  help

Hide value and Risk Drivers help


Value Drivers

  • Improved management understanding and acceptance of IT costs, thereby facilitating more effective budgeting for IT services
  • User management empowered with reliable, transparent information about controllable IT costs to facilitate more efficient control and prioritisation of resources
  • Business management able to see the total cost of each business function and, therefore, make better informed decisions
   Risk Drivers
  • Costs accounted for incorrectly
  • Investment decisions based on invalid cost information
  • Business users having an incorrect view of IT’s cost and value contribution

View Control Practices  help

Hide Control Practices  help

  1. Define and clearly document distinct IT services to support appropriate allocation of costs.
  2. Map the IT services to the IT infrastructure.
  3. Map the IT services to the business processes and owners that use them.

 

Discussions: 0 total

Must be a Topic member to contribute

No Results Found

Documents & Publications: 20 total

Must be a Topic member to contribute
View All »
Books
Effective Project Management: Traditional, Agile, Extreme, 6th Edition
Posted by ISACA 13 days ago
Books
IT Project Management: 30 Steps to Success
Few businesses could function effectively without their IT systems. At the same time, they depend on IT for more than their day-to-day operations.
Posted by ISACA 57 days ago
Books
COBIT Self-assessment Guide: Using COBIT 4.1 Tool Kit
Posted by ISACA 103 days ago
Cobit Related
COBIT Self-Assessment Guide: Using COBIT 4.1 (e-book)
Posted by ISACA 167 days ago
Books
COBIT Process Assessment Model (PAM): Using COBIT 4.1
The process assessment model (PAM) aligns with COBIT 4.1 and ISO/IEC 15504-2.
Posted by ISACA 187 days ago
Downloads
COBIT Process Assessment Model (PAM): Using CobiT 4.1 (e-book)
The process assessment model (PAM) aligns with COBIT 4.1 and ISO/IEC 15504-2.
Posted by ISACA 187 days ago
View All »

Events & Online Learning: 1 total

7 May 2012
ISACA International Event
North America CACS 2012
Orlando, Florida, USA
Get the knowledge you need to stay one step ahead of the competition and keep up with changing professional trends at ISACA’s North America CACS Conference.
More »
Add to my Outlook

Journal Articles: 27 total

View All »
Volume 3, 2012
Project Portfolio Management
by Aarni Heiskanen, LJK
A program or project portfolio explains how an organization is implementing its strategy with projects.
Volume 1, 2011
JOnline: Risk Management When Implementing ERP Systems
by Jeffrey T. Hare, CISA, CPA, CIA
This article focuses on the types of risk advisory services that are common during an ERP implementation.
Volume 6, 2010
Security, Audit and Control Features Oracle E-Business Suite, 3rd Edition
by ISACA | Reviewed by Mustapha Benmahbous, Ph.D., CISA, CISM
Business regulatory compliance and the complexity of EBS technology make this publication a practical tool and source of reference for many audiences.
Volume 4, 2010
Synthesizing SAS 70 Audits and PMI’s Project Management Process Groups
by Thomas J. Bell III, Ph.D., CISA
This article will explore how a SAS 70 audit is improved by understanding and applying PM tools and techniques. The basic tenets of PM principles will be examined and synthesized with the SAS 70 auditing process.
Volume 3, 2010
Security, Audit and Control Features Oracle Database, 3rd Edition
by ISACA | Reviewed by K. K. Mookhey, CISA, CISM, CISSP
A book review of the third edition of this popular ISACA title.
Volume 2, 2010
JOnline: Application Security Using the Role-based Access Control Model
by Ronke Oyemade, CISA
View All »

User Contributed External Links: 0 total

Wikis: 2 total

Blog Posts: 4 total

Must be a Topic member to view blog posts
17 Aug 2011
IT Security
Posted By : masarker | 0 comments
17 Jun 2011
Discover Unstructured processes
These are five possible ways to discover Unstructured Processes. Regulatory and Compliance processes - People-intensive processes that are kicked off as a result of an external regulatory body and these processes tend to be ad-hoc & on-going change, but...
Posted By : Varun | 1 comments
22 Apr 2011
IT-thing in IFRS conversion
Converting to IFRS poses a significant challenge to organizations globally.  Many companies initially view the conversion process as solely an accounting challenge and fail to take into consideration the significant roleplayed by IT systems and processes...
Posted By : Iwan A | 0 comments
21 Dec 2010
Firma del convenio entre PMI Valencia e ISACA Valencia
Se potencia la relación mutua y se acuerda la promoción del Sector TIC de la Comunidad Valenciana. La semana  pasada se llevó a cabo la firma de un convenio de colaboración entre los capítulos valencianos de las asociaciones más importantes a nivel mundia...
Posted By : JavierPeris.Org | 0 comments
Report An Issue