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DS6.1 - Definition of Services

This topic is intended to enable collaboration and sharing of information to facilitate a better understanding and approach to implementing this COBIT control objective based on the risk, value and guidance provided by its corresponding control practices.

COBIT Control Objective DS6.1 - Definition of Services is contained within Process Popup Identify and Allocate Costs.

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Definition of Services

Identify all IT costs, and map them to IT services to support a transparent cost model. IT services should be linked to business processes such that the business can identify associated service billing levels.

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Value Drivers

  • Improved management understanding and acceptance of IT costs, thereby facilitating more effective budgeting for IT services
  • User management empowered with reliable, transparent information about controllable IT costs to facilitate more efficient control and prioritisation of resources
  • Business management able to see the total cost of each business function and, therefore, make better informed decisions
  Risk Drivers
  • Costs accounted for incorrectly
  • Investment decisions based on invalid cost information
  • Business users having an incorrect view of IT’s cost and value contribution

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  1. Define and clearly document distinct IT services to support appropriate allocation of costs.
  2. Map the IT services to the IT infrastructure.
  3. Map the IT services to the business processes and owners that use them.

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Events & Online Learning: 1 total

13 Aug 2018
ISACA International Event
Nashville, Tennessee, US
2018 GRC Conference - 13-15 August , Nashville, TN. Explore the future of Governance Risk and Control through expert-led workshops and sessions developed by the IIA and ISACA. Register early for our GRC learning tracks.

Journal Articles: 26 total

Volume 3, 2017
by Vasant Raval, DBA, CISA, ACMA, and Rajesh Sharma, Ph.D., ITIL-F, Six Sigma Black Belt
Success does not teach much, if anything; it is the failure that provides lessons to do better in the future.
Volume 3, 2016
by Joseph Zipper, CISA, IPRC, PMP
Efficient and effective auditing of major projects requires a flexible approach, where audit is actively engaged throughout the project life cycle.
Volume 2, 2016
by Alan Moran, Ph.D., CRISC, CITP
The inherent cadence and iterative nature of Agile practices make them well suited for the management of a wide range of risk commonly encountered in product development and related projects.
Volume 2, 2016
by Laurent Renard, CISA, CISM, CGEIT, CRISC, COBIT Foundation, DevOps, GRCP, ITIL Expert, Lean Six Sigma BB, MoP, MSP, P3O, PMIACP, PMI-PBA, PMP, PRINCE2, Resilia, Scrum PSM-PSPO, TOGAF
IT helps organizations achieve their goals and optimize their profitability by balancing risk at an acceptable level.
Volume 1, 2016
by Joshua J. Filzen, Ph.D., CPA and Mark G. Simkin, Ph.D.
Auditors often embed colored labels and background hues in spreadsheets to enhance a worksheet’s organization, readability and visual appeal.
Volume 5, 2015
by Ed Gelbstein, Ph.D.
What causes large software projects to have significant cost and timescale overruns and/or fail to meet expectations or, in a worst case, be abandoned before completion?

Wikis: 2 total

Blog Posts: 12 total

Mi primer acercamiento real al Framework (o Marco de Referencia) de ISACA COBIT 5, fue a mediados del año pasado (2016) cuando decidí tomar un curso de examinación para la certificación de COBIT® 5 Foundation (Fundamentos de COBIT 5). La jerga técnica me ...
Posted By : MNUNEZA | 0 comments
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Posted By : Muhammad554 | 0 comments
“Enterprise architecture is now a strategic componentof every forward-thinking organization around the world.”Source: http://feapo.org/press-release-ea-perspectives-white-paper/ Related Article: Common Perspective on Enterprise Architecture: http://feapo....
Posted By : SA | 1 comments
Let us have positive inspirational slogans for every situation. Last week I started the project meeting like this: I don't know you are all so good at tuning the website. The performance is now is wonderful. I could witness reduction of stress, anxiety an...
Posted By : Jayakumar Sundaram | 1 comments
13 Nov 2014
You are invited to comment on my post in ISACA Now which can be accessed using the following link: Title: From games to government, babies to business--the role of strategyLink: http://www.isaca.org/Knowledge-Center/Blog/Lists/Posts/Post.aspx?ID=386 Shahi...
Posted By : SA | 0 comments
Ina fast changing world of business and relentless competition, strategicplanning is not only critical, but also the differentiating factor for anorganization. Since IT has moved from a supportive role to a more strategicrole, the IT Strategic Planning an...
Posted By : SA | 0 comments