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DS6.1 - Definition of Services

This topic is intended to enable collaboration and sharing of information to facilitate a better understanding and approach to implementing this COBIT control objective based on the risk, value and guidance provided by its corresponding control practices.

COBIT Control Objective DS6.1 - Definition of Services is contained within Process Popup Identify and Allocate Costs.

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Definition of Services

Identify all IT costs, and map them to IT services to support a transparent cost model. IT services should be linked to business processes such that the business can identify associated service billing levels.

View value and Risk Drivers  help

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Value Drivers

  • Improved management understanding and acceptance of IT costs, thereby facilitating more effective budgeting for IT services
  • User management empowered with reliable, transparent information about controllable IT costs to facilitate more efficient control and prioritisation of resources
  • Business management able to see the total cost of each business function and, therefore, make better informed decisions
  Risk Drivers
  • Costs accounted for incorrectly
  • Investment decisions based on invalid cost information
  • Business users having an incorrect view of IT’s cost and value contribution

View Control Practices  help

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  1. Define and clearly document distinct IT services to support appropriate allocation of costs.
  2. Map the IT services to the IT infrastructure.
  3. Map the IT services to the business processes and owners that use them.

 

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Documents & Publications: 20 total

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Books
Few businesses could function effectively without their IT systems. At the same time, they depend on IT for more than their day-to-day operations.
Posted by ISACA 57 days ago
Books
Posted by ISACA 103 days ago
Cobit Related
Posted by ISACA 167 days ago
Books
The process assessment model (PAM) aligns with COBIT 4.1 and ISO/IEC 15504-2.
Posted by ISACA 187 days ago
Downloads
The process assessment model (PAM) aligns with COBIT 4.1 and ISO/IEC 15504-2.
Posted by ISACA 187 days ago

Events & Online Learning: 1 total

7 May 2012
ISACA International Event
Orlando, Florida, USA
Get the knowledge you need to stay one step ahead of the competition and keep up with changing professional trends at ISACA’s North America CACS Conference.

Journal Articles: 27 total

Volume 3, 2012
by Aarni Heiskanen, LJK
A program or project portfolio explains how an organization is implementing its strategy with projects.
Volume 1, 2011
by Jeffrey T. Hare, CISA, CPA, CIA
This article focuses on the types of risk advisory services that are common during an ERP implementation.
Volume 6, 2010
by ISACA | Reviewed by Mustapha Benmahbous, Ph.D., CISA, CISM
Business regulatory compliance and the complexity of EBS technology make this publication a practical tool and source of reference for many audiences.
Volume 4, 2010
by Thomas J. Bell III, Ph.D., CISA
This article will explore how a SAS 70 audit is improved by understanding and applying PM tools and techniques. The basic tenets of PM principles will be examined and synthesized with the SAS 70 auditing process.
Volume 3, 2010
by ISACA | Reviewed by K. K. Mookhey, CISA, CISM, CISSP
A book review of the third edition of this popular ISACA title.

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Blog Posts: 4 total

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17 Aug 2011
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Converting to IFRS poses a significant challenge to organizations globally.  Many companies initially view the conversion process as solely an accounting challenge and fail to take into consideration the significant roleplayed by IT systems and processes...
Posted By : Iwan A | 0 comments
Se potencia la relación mutua y se acuerda la promoción del Sector TIC de la Comunidad Valenciana. La semana  pasada se llevó a cabo la firma de un convenio de colaboración entre los capítulos valencianos de las asociaciones más importantes a nivel mundia...
Posted By : JavierPeris.Org | 0 comments