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DS6.1 - Definition of Services

This topic is intended to enable collaboration and sharing of information to facilitate a better understanding and approach to implementing this COBIT control objective based on the risk, value and guidance provided by its corresponding control practices.

COBIT Control Objective DS6.1 - Definition of Services is contained within Process Popup Identify and Allocate Costs.

Learn more about COBIT and related publications.

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Definition of Services

Identify all IT costs, and map them to IT services to support a transparent cost model. IT services should be linked to business processes such that the business can identify associated service billing levels.

View value and Risk Drivers  help

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Value Drivers

  • Improved management understanding and acceptance of IT costs, thereby facilitating more effective budgeting for IT services
  • User management empowered with reliable, transparent information about controllable IT costs to facilitate more efficient control and prioritisation of resources
  • Business management able to see the total cost of each business function and, therefore, make better informed decisions
   Risk Drivers
  • Costs accounted for incorrectly
  • Investment decisions based on invalid cost information
  • Business users having an incorrect view of IT’s cost and value contribution

View Control Practices  help

Hide Control Practices  help

  1. Define and clearly document distinct IT services to support appropriate allocation of costs.
  2. Map the IT services to the IT infrastructure.
  3. Map the IT services to the business processes and owners that use them.

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Documents & Publications: 24 total

Events & Online Learning: 1 total

30 Sep 2013
ISACA International Event
Conferencia Latinoamericana
Medellín, Colombia
La Conferencia Latinoamericana CACS/ISRM 2013 en Medellín, Colombia es la conferencia principal latinoamericana para los profesionales de auditoría, riesgo y seguridad de la información. Ahorre más de EE.UU. $ 100 si se inscribe antes del 7 de agosto!
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Journal Articles: 31 total

View All »
Volume 1, 2013
Creating the Business Case for ERP System Acquisitions Using GEIT
by Gregory Zoughbi, CISM, CGEIT, PMP, TOGAF9, ITIL Expert, COBIT 4.1 (F)
Many organizations choose to acquire an enterprise resource planning (ERP) system to serve as a common system for their wide range of daily operations.
Volume 4, 2012
Applications of Business Process Analytics and Mining for Internal Control
by Filip Caron and Jan Vanthienen, Ph.D.
This article aims to introduce business process analytics and mining to the information systems (IS) audit and control community.
Volume 4, 2012
Seven Myths of Information Governance
by Vasant Raval, DBA, CISA, and Greg Dyche
In this article, the term “governance” is used in the sense of information governance to discuss certain myths or misunderstandings of governance.
Volume 3, 2012
Project Portfolio Management
by Aarni Heiskanen, LJK
A program or project portfolio explains how an organization is implementing its strategy with projects.
Volume 3, 2012
JOnline: Book Review—Security, Audit and Control Features Oracle PeopleSoft, 3rd Edition
by ISACA | Reviewed by Shasikanth Malipeddi, CISA
Oracle PeopleSoft HCM is one of the most commonly used human capital management (HCM) system found in medium to large companies in the US.
Volume 1, 2011
JOnline: Risk Management When Implementing ERP Systems
by Jeffrey T. Hare, CISA, CPA, CIA
This article focuses on the types of risk advisory services that are common during an ERP implementation.
View All »

User Contributed External Links: 0 total

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Blog Posts: 5 total

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20 Jun 2012
EAI Challenges
The increased complexity and diversity in the information systems and the inability to rebuild the information systems from scratch is forcing enterprises to look at EAI as an alternative solution that will help extend the life of the existing application...
Posted By : Kannan | 0 comments
17 Aug 2011
IT Security
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17 Jun 2011
Discover Unstructured processes
These are five possible ways to discover Unstructured Processes. Regulatory and Compliance processes - People-intensive processes that are kicked off as a result of an external regulatory body and these processes tend to be ad-hoc & on-going change, but...
Posted By : Varun | 1 comments
22 Apr 2011
IT-thing in IFRS conversion
Converting to IFRS poses a significant challenge to organizations globally.  Many companies initially view the conversion process as solely an accounting challenge and fail to take into consideration the significant roleplayed by IT systems and processe...
Posted By : Iwan A | 0 comments
21 Dec 2010
Firma del convenio entre PMI Valencia e ISACA Valencia
Se potencia la relación mutua y se acuerda la promoción del Sector TIC de la Comunidad Valenciana. La semana  pasada se llevó a cabo la firma de un convenio de colaboración entre los capítulos valencianos de las asociaciones más importantes a nivel mundia...
Posted By : JavierPeris.Org | 0 comments
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