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DS7.1 - Identification of Education and Training Needs

This topic is intended to enable collaboration and sharing of information to facilitate a better understanding and approach to implementing this COBIT control objective based on the risk, value and guidance provided by its corresponding control practices.

COBIT Control Objective DS7.1 - Identification of Education and Training Needs is contained within Process Popup Educate and Train Users.

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Identification of Education and Training Needs

Establish and regularly update a curriculum for each target group of employees considering:
  • Current and future business needs and strategy
  • Value of information as an asset
  • Corporate values (ethical values, control and security culture, etc.)
  • Implementation of new IT infrastructure and software (i.e., packages, applications)
  • Current and future skills, competence profiles, and certification and/or credentialing needs as well as required reaccreditation
  • Delivery methods (e.g., classroom, web-based), target group size, accessibility and timing

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Value Drivers

  • Training needs for personnel identified to fulfil business requirements
  • A baseline for the effective use of the organisation’s technology by personnel, both immediately and in the future
  • Establishment of training and education programmes that are relevant to the risks and opportunities the organisation faces currently and in the future
  • Installed application capabilities optimised to satisfy business needs
  Risk Drivers
  • Staff members inadequately trained to fulfil their job function
  • Ineffective training mechanisms
  • Training provided not appropriate for training need
  • Installed application capabilities underutilised

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  1. Implement a process to identify predetermined requirements (such as for certifications) and/or create competency requirements for user roles, and use this to plan training curriculum for all target groups of users. The process ensures that training and education support compliance with business policies while providing and supporting the employee’s career path.
  2. Maintain a skills database that contains a gap analysis between the skills required by users and internal providers of technology and the skills and knowledge available.
    This database should also include competency profiles and records of any skills certifications obtained by users.
  3. Incorporate technology training needs into the users’ individual performance plans.
  4. Implement a process to compile and analyse information from the service desk and identify training requirements.

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Events & Online Learning: 1 total

Journal Articles: 89 total

Volume 3, 2018
by Lucio Augusto Molina Focazzio, CISA, CRISC, CISM, COBIT Assessor and Trainer, ITIL
Building Tomorrow’s Leaders, Today
Volume 3, 2018
by Jen Hajigeorgiou, Editor
The ISACA Journal has a proud tradition of serving our community for more than 40 years, evolving to meet the needs and interests of practitioners amid the ever-changing technology landscape.
Volume 3, 2018
by Ofir Eitan, CISM, CCSK, CTI
One of the major challenges chief information security officers (CISOs) face in almost any organization is prioritizing information security interests with regard to IT interests.
Volume 2, 2018
by Stephen Doyle, CISA, CGEIT, PMIIA
Get to know your network.
Volume 2, 2018
by Robert E. Davis, DBA, CISA, CICA
Innovation is the process of transforming an idea or concept into a functional and marketable value proposition reflecting creative opportunity.
Volume 2, 2018
Until a few years ago, many organizations did not adopt new technologies unless they were proven, stabilized and in use.

Wikis: 2 total

Blog Posts: 27 total

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