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DS7.3 - Evaluation of Training Received

This topic is intended to enable collaboration and sharing of information to facilitate a better understanding and approach to implementing this COBIT control objective based on the risk, value and guidance provided by its corresponding control practices.

COBIT Control Objective DS7.3 - Evaluation of Training Received is contained within Process Popup Educate and Train Users.

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Evaluation of Training Received

Evaluate education and training content delivery upon completion for relevance, quality, effectiveness, the retention of knowledge, cost and value. The results of this evaluation should serve as input for future curriculum definition and the delivery of training sessions.

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Value Drivers

  • Effective training programmes based on user feedback
  • Relevant training programmes
  • Enhanced quality of training programmes
  • Training content appropriately designed and structured to help users retain and reuse knowledge
  • Effective tracking/monitoring of costs (financial, material, etc.) and value added
  Risk Drivers
  • Inappropriate and ineffective training programmes selected
  • Outdated training material used
  • Decreasing quality of end-user training programmes
  • Training content design and structure failing to assist knowledge retention and reuse
  • Training cost outweighing its benefit and value-add

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  1. Test the users’ understanding of the training session content after the sessions are completed to measure the understanding of the training received.
  2. Summarise and analyse evaluation forms completed after the education and training sessions to measure the quality and relevance of the content and the level of participant satisfaction.
  3. Obtain stakeholder feedback to determine the level of satisfaction with the education and training provided.
  4. For predetermined timelines, determine measures and capture and assess performance information (e.g., reduced help desk calls, increased productivity of users) that may indicate whether training had the intended impact.
  5. Evaluate collected measurements to identify and implement updates to the existing training plan.

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Research
Posted by ISACA 1137 days ago
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Events & Online Learning: 6 total

Journal Articles: 83 total

Volume 6, 2017
by Thomas Johnson, CISA, CRISC, CISM, CISSP
A certification is a credential for an accomplishment that has been validated by a testing process and typically cannot be earned without verification of the appropriate level of experience or education.
Volume 6, 2017
by Sarah Orton, CISA
Get to know your network.
Volume 6, 2017
by Pedro Alexandre de Freitas Pereira, CCNA
The security of technology has become an increasing global concern. For some professionals such as network managers or security managers, this subject is intrinsically linked to their daily work.
Volume 5, 2017
by Justine Bone
Get to know your network.
Volume 5, 2017
by Pete Lindstrom
Every day, between 10 and 20 vulnerabilities are publicly disclosed, a few more than that are discovered, and an estimated 10-100 times that are created by software developers around the world.
Volume 5, 2017
by Kevin Johnson, CISSP
Full disclosure is the idea that when someone discovers a vulnerability within an application or device or piece of software, they should release the details of said vulnerability to the public.

Wikis: 2 total

Blog Posts: 27 total

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