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DS7.3 - Evaluation of Training Received

This topic is intended to enable collaboration and sharing of information to facilitate a better understanding and approach to implementing this COBIT control objective based on the risk, value and guidance provided by its corresponding control practices.

COBIT Control Objective DS7.3 - Evaluation of Training Received is contained within Process Popup Educate and Train Users.

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Evaluation of Training Received

Evaluate education and training content delivery upon completion for relevance, quality, effectiveness, the retention of knowledge, cost and value. The results of this evaluation should serve as input for future curriculum definition and the delivery of training sessions.

View value and Risk Drivers  help

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Value Drivers

  • Effective training programmes based on user feedback
  • Relevant training programmes
  • Enhanced quality of training programmes
  • Training content appropriately designed and structured to help users retain and reuse knowledge
  • Effective tracking/monitoring of costs (financial, material, etc.) and value added
  Risk Drivers
  • Inappropriate and ineffective training programmes selected
  • Outdated training material used
  • Decreasing quality of end-user training programmes
  • Training content design and structure failing to assist knowledge retention and reuse
  • Training cost outweighing its benefit and value-add

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  1. Test the users’ understanding of the training session content after the sessions are completed to measure the understanding of the training received.
  2. Summarise and analyse evaluation forms completed after the education and training sessions to measure the quality and relevance of the content and the level of participant satisfaction.
  3. Obtain stakeholder feedback to determine the level of satisfaction with the education and training provided.
  4. For predetermined timelines, determine measures and capture and assess performance information (e.g., reduced help desk calls, increased productivity of users) that may indicate whether training had the intended impact.
  5. Evaluate collected measurements to identify and implement updates to the existing training plan.

 

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Events & Online Learning: 6 total

12 Jun 2012
ISACA International Event
Dallas, Texas, USA
ISACA Training is a unique educational event designed to provide the tools you need to maintain, update and upgrade your skills, and to continue your professional development.
7 Aug 2012
ISACA International Event
Chicago, Illinois, USA
ISACA Training is a unique educational event designed to provide the tools you need to maintain, update and upgrade your skills, and to continue your professional development.
11 Sep 2012
ISACA International Event
San Francisco, California, USA
ISACA Training is a unique educational event designed to provide the tools you need to maintain, update and upgrade your skills, and to continue your professional development.
2 Oct 2012
ISACA International Event
Orlando, Florida, USA
ISACA Training is a unique educational event designed to provide the tools you need to maintain, update and upgrade your skills, and to continue your professional development.
6 Nov 2012
ISACA International Event
New York, New York, USA
ISACA Training is a unique educational event designed to provide the tools you need to maintain, update and upgrade your skills, and to continue your professional development.
11 Dec 2012
ISACA International Event
Las Vegas, Nevada, USA
ISACA Training is a unique educational event designed to provide the tools you need to maintain, update and upgrade your skills, and to continue your professional development.

Journal Articles: 73 total

Volume 3, 2012
by Aarni Heiskanen, LJK
A program or project portfolio explains how an organization is implementing its strategy with projects.
Volume 2, 2012
by John P. Pironti, CISA, CISM, CGEIT, CRISC, CISSP, ISSAP, ISSMP
Risk and security will no longer be something that the organization consciously considers and instead will become integrated in business-as-usual activities.
Volume 4, 2011
by Charu Pelnekar, CISA, CISM, ACA, AICWA, BCOM, CISSP, CPA, MCSE, QSA
The goal of this article is to provide guidance on the planning and decision-making processes associated with ISO 27001 implementation.
Volume 4, 2011
by Karen Quagliata, Ph.D., PMP
Security awareness training is a vital nontechnical component to information security.
Volume 4, 2011
by Gan Subramaniam, CISA, CISM, CCNA, CCSA, CIA, CISSP, ISO 27001 LA, SSCP
Let us try to develop a checklist to audit the IT systems integration project.
Volume 4, 2010
by Thomas J. Bell III, Ph.D., CISA
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Wikis: 2 total

Blog Posts: 7 total

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