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DS7.3 - Evaluation of Training Received

This topic is intended to enable collaboration and sharing of information to facilitate a better understanding and approach to implementing this COBIT control objective based on the risk, value and guidance provided by its corresponding control practices.

COBIT Control Objective DS7.3 - Evaluation of Training Received is contained within Process Popup Educate and Train Users.

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Evaluation of Training Received

Evaluate education and training content delivery upon completion for relevance, quality, effectiveness, the retention of knowledge, cost and value. The results of this evaluation should serve as input for future curriculum definition and the delivery of training sessions.

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Value Drivers

  • Effective training programmes based on user feedback
  • Relevant training programmes
  • Enhanced quality of training programmes
  • Training content appropriately designed and structured to help users retain and reuse knowledge
  • Effective tracking/monitoring of costs (financial, material, etc.) and value added
  Risk Drivers
  • Inappropriate and ineffective training programmes selected
  • Outdated training material used
  • Decreasing quality of end-user training programmes
  • Training content design and structure failing to assist knowledge retention and reuse
  • Training cost outweighing its benefit and value-add

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  1. Test the users’ understanding of the training session content after the sessions are completed to measure the understanding of the training received.
  2. Summarise and analyse evaluation forms completed after the education and training sessions to measure the quality and relevance of the content and the level of participant satisfaction.
  3. Obtain stakeholder feedback to determine the level of satisfaction with the education and training provided.
  4. For predetermined timelines, determine measures and capture and assess performance information (e.g., reduced help desk calls, increased productivity of users) that may indicate whether training had the intended impact.
  5. Evaluate collected measurements to identify and implement updates to the existing training plan.

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Events & Online Learning: 2 total

Journal Articles: 89 total

Volume 3, 2018
by Lucio Augusto Molina Focazzio, CISA, CRISC, CISM, COBIT Assessor and Trainer, ITIL
Building Tomorrow’s Leaders, Today
Volume 3, 2018
by Jen Hajigeorgiou, Editor
The ISACA Journal has a proud tradition of serving our community for more than 40 years, evolving to meet the needs and interests of practitioners amid the ever-changing technology landscape.
Volume 3, 2018
by Ofir Eitan, CISM, CCSK, CTI
One of the major challenges chief information security officers (CISOs) face in almost any organization is prioritizing information security interests with regard to IT interests.
Volume 2, 2018
by Stephen Doyle, CISA, CGEIT, PMIIA
Get to know your network.
Volume 2, 2018
by Robert E. Davis, DBA, CISA, CICA
Innovation is the process of transforming an idea or concept into a functional and marketable value proposition reflecting creative opportunity.
Volume 2, 2018
by Sunil Bakshi, CISA, CRISC, CISM, CGEIT, ABCI, AMIIB, BS 25999 LI, CEH, CISSP, ISO 27001 LA, MCA, PMP
Until a few years ago, many organizations did not adopt new technologies unless they were proven, stabilized and in use.

Wikis: 2 total

Blog Posts: 27 total

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