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Recent Discussions

Information Security and SOC organization

Dear Colleagues,As you know, Ukraine is being severely hit by cyberattacks. I am currently helping ...

Alexey808 @ 8/7/2017 1:28 PM | Comments (0)

Incident Management Tools

What types of cost effective incident management tools are being used/recommended? What are the opi...

Jim568 @ 4/14/2017 12:48 PM | Comments (0)

Fraud Case

What are the first steps should be taken when fraud case is detected?

Tarek EL-Sherif @ 3/17/2017 4:16 AM | Comments (3)

Remote Audit of IT helpdesk/Incident Management. What are the consequences

Hi, Im contemplating on conducting a remote audit of our service desk since travel may not be neces...

Eric810 @ 12/15/2016 1:59 AM | Comments (0)

Audit of outsourced SIEM service Provider

Just wondering if anyone has every audited an outsourced SIEM service provider and are willing to s...

James12765 @ 2/4/2016 8:59 AM | Comments (1)

Use Cases for Security Incident Management

Does anyone have (or can point me to) a list of generic security incident use cases?Clearly many wi...

Phil Green @ 1/2/2016 6:51 AM | Comments (3)

Audit Program for Incident Response

Hello, does any one have a link to a solid example of an Incident Response Audit Program? I found a...

Jeff Murfin @ 12/31/2015 9:55 AM | Comments (3)

Security incident response metrics

Within my current assignment I faced with a question: What metrics and KPIs could be established to...

Maksym Pomerko @ 8/31/2015 6:13 AM | Comments (2)

ISACA Ireland Needs YOU!

Hope you don't mind me posting in this groupabout this year's ISACA Ireland conference, which is fo...

Neil_Curran @ 6/17/2015 4:12 AM | Comments (0)

Good discussion on Incident Management vs Problem Management

A good discussion is in progress here about:Incident Management vs Problem Managementhttp://www.isa...

-adnan- @ 5/24/2015 10:07 AM | Comments (3)

Security Incident Management according to ISO 27001

I am wondering if anyone out there has implemented or tried to implement security incident manageme...

Terry421 @ 4/14/2015 7:42 AM | Comments (4)

Call for Papers and Discount Code for ISACA Ireland Conference on 3rd Oct 2014

Hi Everyone, I'm the chapter president of ISACA Ireland and would like to let members of this topic...

Neil_Curran @ 8/2/2014 1:14 PM | Comments (1)

Feedback from service requestors in incident management

Which is the efficient method or framework to use to get feedback from service requester to determi...

EVA956 @ 3/11/2014 4:58 AM | Comments (0)

Risk Analysis and Asset Prioriitization

Hi, All I'm Vera. I'm an IT auditor. I'm new in incident management, since before this I just see w...

Vera525 @ 9/11/2013 10:00 PM | Comments (2)

Problem Management - Helpdesk

Hi All,I am new in this community.  I am wondering if anybody within the group has a work program f...

Yee San @ 1/17/2013 1:27 AM | Comments (4)

RE: Incident Management Team

yes and we do have a Emergency Response TeamShruti Kulkarniat 1/19/2015 10:05:05 AM

AdamPC @ 6/9/2015 10:39 AM

RE: Security Incident Management according to ISO 27001

Usually it is spelled out in Information Security Incident Management Policy. There you should spec...

-adnan- @ 5/25/2015 9:31 AM

RE: Incident Management Team

Is cyber security incident dealt separately then other incidents?

-adnan- @ 5/21/2015 6:13 AM

RE: Incident Management Team

yes and we do have a Emergency Response Team

Shruti Kulkarni @ 1/19/2015 10:05 AM

RE: Problem Management - Helpdesk

We use the "Incident" ticket: associated to the Problem ticket. It associates the "R...

Rob954 @ 1/2/2015 4:35 PM

RE: Incident Management Team

This email is to be read subject to the disclaimer below.Please note I am currently on annual leave...

Rosaria914 @ 1/2/2015 4:24 PM

RE: Incident Management Team

My last couple of jobs (15yrs) has been in-depth incident management: Monitor the Production Enviro...

Rob954 @ 1/2/2015 4:23 PM

RE: Problem Management - Helpdesk

Hi Yee, Here are few links to sites with the process explained very clearly. Then you can adapt the...

Reyna Ramirez @ 11/10/2014 8:21 PM

RE: Incident Management Team

Hi all, this is an interesting question. I have seen IRT's well established, and it was achieved th...

Reyna Ramirez @ 11/10/2014 7:59 PM

RE: Introduce Yourself!

Hi, my name is nooruddin from Karachi Chapter, my favorites are incident/risk management,disaster r...

nooruddin @ 8/7/2014 4:10 AM

RE: Call for Papers and Discount Code for ISACA Ireland Conference on 3rd Oct 2014

This comment has been deleted by the administrator

Pawel @ 8/2/2014 1:16 PM

RE: Risk Analysis and Asset Prioriitization

These questions are most common nowadays,there is also a risk management topic here at knowledge ce...

nooruddin @ 7/22/2014 7:55 PM

RE: Introduce Yourself!

HI, My name is Bernard Arinaitwe, an Informtation Officer, in Uganda, i recently sat for my CISA ex...

BERNARD598 @ 1/13/2014 4:37 AM

RE: Risk Analysis and Asset Prioriitization

Anw, I focus more on security incident. For 4.1.4.2 for each security incident, verify the followin...

Vera525 @ 9/11/2013 11:08 PM

RE: Introduce Yourself!

Hello,I'm Simon from Milan, Italy. I work as IT Auditor since 2001, now I work in a Italian Bank. V...

SimoneTomirotti @ 4/2/2013 4:59 AM

Problem Management - Helpdesk

Hi All,I am new in this community.  I am wondering if anybody within the group has a work program f...

Yee San @ 1/17/2013 1:27 AM | Comments (4)

Security Incident Management according to ISO 27001

I am wondering if anyone out there has implemented or tried to implement security incident manageme...

Terry421 @ 4/14/2015 7:42 AM | Comments (4)

Fraud Case

What are the first steps should be taken when fraud case is detected?

Tarek EL-Sherif @ 3/17/2017 4:16 AM | Comments (3)

Good discussion on Incident Management vs Problem Management

A good discussion is in progress here about:Incident Management vs Problem Managementhttp://www.isa...

-adnan- @ 5/24/2015 10:07 AM | Comments (3)

Audit Program for Incident Response

Hello, does any one have a link to a solid example of an Incident Response Audit Program? I found a...

Jeff Murfin @ 12/31/2015 9:55 AM | Comments (3)

Use Cases for Security Incident Management

Does anyone have (or can point me to) a list of generic security incident use cases?Clearly many wi...

Phil Green @ 1/2/2016 6:51 AM | Comments (3)

Security incident response metrics

Within my current assignment I faced with a question: What metrics and KPIs could be established to...

Maksym Pomerko @ 8/31/2015 6:13 AM | Comments (2)

Risk Analysis and Asset Prioriitization

Hi, All I'm Vera. I'm an IT auditor. I'm new in incident management, since before this I just see w...

Vera525 @ 9/11/2013 10:00 PM | Comments (2)

Audit of outsourced SIEM service Provider

Just wondering if anyone has every audited an outsourced SIEM service provider and are willing to s...

James12765 @ 2/4/2016 8:59 AM | Comments (1)

Auditing incident and problem management processes

I'm looking for key risks and key controls to adress in incident and problem management processes (...

BasKooi @ 9/9/2011 7:47 AM | Comments (1)

Call for Papers and Discount Code for ISACA Ireland Conference on 3rd Oct 2014

Hi Everyone, I'm the chapter president of ISACA Ireland and would like to let members of this topic...

Neil_Curran @ 8/2/2014 1:14 PM | Comments (1)

Feedback from service requestors in incident management

Which is the efficient method or framework to use to get feedback from service requester to determi...

EVA956 @ 3/11/2014 4:58 AM | Comments (0)

Hello - I'm here to help!

G'day everyone !I've just joined this community and am happy to assist anyone with any queries, que...

Matt_Campbell @ 11/21/2011 5:56 PM | Comments (0)