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Incident Management

Welcome to the Incident Management topic!

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This Topic Has:
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 Recent Discussions

Introduce Yourself!. Posted by Evan@FRSecure.
Problem Management - Helpdesk. Posted by Yee San.
Incident Management Team. Posted by Evan@FRSecure.

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Discussions: 6 total

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Welcome to the Incident Management Community! Please take a moment to introduce yourself to the group and tell us a little about yourself.  Is there anything in particular that led you to join the group? I look forward to some good discussion here, and ...
Evan@FRSecure | 4/2/2013 4:59:56 AM | COMMENTS(8)
Hi All, I am new in this community.  I am wondering if anybody within the group has a work program for Problem Management, mainly the IT Helpdesk / Operations area.  cheers, YS
Yee San | 1/31/2013 12:24:56 AM | COMMENTS(2)
Has your organization created and implemented an Incident Management (or Response) Team? If so, who makes up your team in terms of position within the organization? I'm just looking to spur some discussion on the matter ;). I would say that most of the ...
Evan@FRSecure | 2/20/2012 5:50:58 AM | COMMENTS(6)
A volunteer group under the leadership of Salomon Rico as project chair has developed a whitepaper on incident response. We are looking for additional volunteers to act as subject matter expert (SME) reviewers as soon as possible. Reviewers will have to e...
eleighninger | 1/3/2012 2:26:44 PM | COMMENTS(0)
G'day everyone ! I've just joined this community and am happy to assist anyone with any queries, questions or clarifications they may need in relation to Incident Management. I've previously managed six service desks servicing over 100 clients for a maj...
Matt_Campbell | 11/21/2011 5:56:36 PM | COMMENTS(0)
I'm looking for key risks and key controls to adress in incident and problem management processes (audits).. Thx Bas
BasKooi | 11/21/2011 5:48:32 PM | COMMENTS(1)

Documents & Publications: 11 total

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Exam Preparation
Posted by ISACA 129 days ago
Books
Posted by ISACA 129 days ago
Research
Posted by ISACA 347 days ago
Books
Posted by ISACA 372 days ago

Events & Online Learning: 3 total

16 Sep 2013
ISACA International Event
London, England
Stay on top of the trends and opportunities of the dynamic technology industry at EuroCACS/ISRM 2013 in Berlin—the leading European conference for IT audit, assurance, security and risk professionals. Save over US $200 when you register by 22 July!
30 Sep 2013
ISACA International Event
Medellín, Colombia
La Conferencia Latinoamericana CACS/ISRM 2013 en Medellín, Colombia es la conferencia principal latinoamericana para los profesionales de auditoría, riesgo y seguridad de la información. Ahorre más de EE.UU. $ 100 si se inscribe antes del 7 de agosto!
6 Nov 2013
ISACA International Event
Las Vegas, NV, USA
North America ISRM is a multidimensional event featuring security and risk content, and the security programs, tools and the resources you need to be responsive to industry changes.

Journal Articles: 17 total

Volume 4, 2012
by Debasis Bandyopadhyay, CISA, CISM, CGEIT, PMP, TOGAF9, ITIL v3 (F)
This article shares some of the practical challenges in IT service management (ITSM) and how the ITIL framework can be used to overcome those challenges.
Volume 2, 2012
by Steven J. Ross, CISA, CISSP, MBCP
The Conference Board study addresses the resilience of companies “to bounce back from a disruption” caused by security events, which are defined rather loosely as environmental disasters, terrorism and cyberattacks.
Volume 2, 2012
by Gan Subramaniam, CISA, CISM, CCNA, CCSA, CIA, CISSP, ISO 27001 LA, SSCP
What should be the recovery strategy that I must impose on the vendor to ensure an effective recovery of the services, if a crisis were to ever occur?
Volume 2, 2012
by Steve Markey
This article discusses the genesis for CSIR testing, several testing methodologies and/or exercises with which an organization can assess the maturity of its CSIR plan/program.
Volume 1, 2012
by Prakhar Srivastava and Tarun Verma
Log management can play a pivotal role in addressing PCI DSS requirements, be a success factor and enabler for safeguarding cardholder transaction data, and provide a secure and vulnerability-free environment for cardholders.
Volume 6, 2011
by Haris Hamidovic, CIA, ISMS IA, ITIL-F, IT Project+
The main objective of this article is to provide an overview of information security incident management based on ISO/IEC TR 18044:2004.

Wikis: 2 total

Blog Posts: 5 total

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Grupos de Estudio para Acreditaciones de JUNIO, SEPTIEMBRE Y DICIEMBRE 2013. Para los que esten interesados en la presentación del exámen de certificación CISA y CISM  o para cualquiera que desee comenzar a prepararse para estas o las próximas pruebas, pu...
Posted By : Alexander Osorio | 0 comments
მოგესალმებით, მოკლედ, იმდენი რამ მოხდა 2012-ში, რომ დავდექი რთული ამოცანის წინაშე, უბრალოდ ჩამომეთვალა საინტერესო უსაფრთხოების მოვლენები, თუ გამეცხრილა და ერთი-ორზე უფრო დეტალურად გვესაუბრა. გადავწყვიტე ნაზავით დავემშვიდობოთ 2012-ს, და 2013-ზე გადავერთოთ ...
Posted By : David190 | 0 comments
7 Mar 2012
To share various espects in cloud computing viz; history, availability, deployment, integrity, availability, confidentiality, security, cloud sharing etc.
Posted By : MoizB583519 | 2 comments
The UK’s Bribery Act 2010 (the Act) which will come into force on 1 July 2011 represents a strengthening of the UK position on bribery and corruption and an important development in global anti-bribery legislation. But what exactly is considered to a brib...
Posted By : Guido2005 | 0 comments
8 Jun 2010
Hello, this is my first post on my blog at ISACA.  I feel honored to be among the many members of the ISACA organization and look forward to exchanging ideas, issues, and changes in the Information Security and all of the areas of Risk, Governance, and Co...
Posted By : Donald515 | 0 comments