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Incident Management

Welcome to the Incident Management topic!

Collaborate, contribute, consume and create knowledge around topics such as incident response policy, team structure, handling and preventing incidents, detection and analysis, containment, recovery and post activities.

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This Topic Has:
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 Recent Discussions

Introduce Yourself!. Posted by Evan@FRSecure.
Call for Papers and Discount Code for ISACA Ir... Posted by Neil_Curran.
Risk Analysis and Asset Prioriitization. Posted by Vera525.

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Discussions: 9 total

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Welcome to the Incident Management Community! Please take a moment to introduce yourself to the group and tell us a little about yourself.  Is there anything in particular that led you to join the group? I look forward to some good discussion here, and ...
Evan@FRSecure | 8/7/2014 4:10:47 AM | COMMENTS(10)
Hi Everyone, I'm the chapter president of ISACA Ireland and would like to let members of this topic know that we are seeking innovative, practical and / or thought provoking session proposals for our conference on 3rd Oct 2014.  For knowledge center membe...
Neil_Curran | 8/2/2014 1:16:21 PM | COMMENTS(1)
Hi, All I'm Vera. I'm an IT auditor. I'm new in incident management, since before this I just see whether the problems or incidents coming were fixed and also the root cause. I wanna develop my audit program and also give deeper analysis about incid...
Vera525 | 7/22/2014 7:55:52 PM | COMMENTS(2)
Which is the efficient method or framework to use to get feedback from service requester to determine that their request was well handled either by 1st level or 2nd level support and should actually be closed without over stressing the Help Desk.
EVA956 | 3/11/2014 4:58:08 AM | COMMENTS(0)
Hi All, I am new in this community.  I am wondering if anybody within the group has a work program for Problem Management, mainly the IT Helpdesk / Operations area.  cheers, YS
Yee San | 1/31/2013 12:24:56 AM | COMMENTS(2)
Has your organization created and implemented an Incident Management (or Response) Team? If so, who makes up your team in terms of position within the organization? I'm just looking to spur some discussion on the matter ;). I would say that most of the ...
Evan@FRSecure | 2/20/2012 5:50:58 AM | COMMENTS(6)

Documents & Publications: 12 total

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Posted by ISACA 28 days ago
White Papers
Posted by ISACA 199 days ago
Posted by ISACA 255 days ago
Posted by ISACA 352 days ago

Events & Online Learning: 2 total

6 Nov 2013
ISACA International Event
Las Vegas, NV, USA
North America ISRM features relevant security and risk management topics presented by leading industry experts and practitioners.
29 Sep 2014
ISACA International Event
Barcelona, Spain
Stay on top of the trends and opportunities of the dynamic technology industry at EuroCACS/ISRM 2014—the leading European conference for IT audit, assurance, security and risk professionals.

Journal Articles: 18 total

Volume 5, 2013
by Samuel P. Kuntz, CGEIT, ITIL V3F
Too many times daily operations and projects are impacted in some way by a vendor not being prepared for some easily foreseen event that could happen—both major and minor.
Volume 4, 2012
by Debasis Bandyopadhyay, CISA, CISM, CGEIT, PMP, TOGAF9, ITIL v3 (F)
This article shares some of the practical challenges in IT service management (ITSM) and how the ITIL framework can be used to overcome those challenges.
Volume 2, 2012
by Steven J. Ross, CISA, CISSP, MBCP
The Conference Board study addresses the resilience of companies “to bounce back from a disruption” caused by security events, which are defined rather loosely as environmental disasters, terrorism and cyberattacks.
Volume 2, 2012
by Gan Subramaniam, CISA, CISM, CCNA, CCSA, CIA, CISSP, ISO 27001 LA, SSCP
What should be the recovery strategy that I must impose on the vendor to ensure an effective recovery of the services, if a crisis were to ever occur?
Volume 2, 2012
by Steve Markey
This article discusses the genesis for CSIR testing, several testing methodologies and/or exercises with which an organization can assess the maturity of its CSIR plan/program.
Volume 1, 2012
by Prakhar Srivastava and Tarun Verma
Log management can play a pivotal role in addressing PCI DSS requirements, be a success factor and enabler for safeguarding cardholder transaction data, and provide a secure and vulnerability-free environment for cardholders.

Wikis: 2 total

Blog Posts: 1 total

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The UK’s Bribery Act 2010 (the Act) which will come into force on 1 July 2011 represents a strengthening of the UK position on bribery and corruption and an important development in global anti-bribery legislation. But what exactly is considered to a brib...
Posted By : Guido2005 | 0 comments