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Good discussion on Incident Management vs Problem Management

A good discussion is in progress here about:
Incident Management vs Problem Management
http://www.isaca.org/Groups/Professional-English/cism-exam-study-community-2013/Pages/ViewDiscussion.aspx?PostID=743


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RE: Good discussion on Incident Management vs Problem Management

An interesting discussion, yes, but, speaking as a service management expert, I don't feel the CISM approach provides a clear enough lines of demarcation and touch points between security incident management and normal service incident management.  
Phil GreenInfluential at 12/24/2015 3:59:15 AM Quote
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RE: Good discussion on Incident Management vs Problem Management

Kok Leong061Lively at 6/23/2016 3:17:35 AM Quote
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RE: Good discussion on Incident Management vs Problem Management

Kok Leong061Lively at 6/23/2016 3:18:44 AM Quote
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RE: Good discussion on Incident Management vs Problem Management

Kok Leong061Lively at 6/23/2016 3:18:44 AM Quote
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(Unrated)

RE: Good discussion on Incident Management vs Problem Management

Kok Leong061Lively at 6/23/2016 3:17:35 AM Quote
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(Unrated)

RE: Good discussion on Incident Management vs Problem Management

An interesting discussion, yes, but, speaking as a service management expert, I don't feel the CISM approach provides a clear enough lines of demarcation and touch points between security incident management and normal service incident management.  
Phil GreenInfluential at 12/24/2015 3:59:15 AM Quote
You must sign in to rate content.
(Unrated)

RE: Good discussion on Incident Management vs Problem Management

An interesting discussion, yes, but, speaking as a service management expert, I don't feel the CISM approach provides a clear enough lines of demarcation and touch points between security incident management and normal service incident management.  
Phil GreenInfluential at 12/24/2015 3:59:15 AM Quote
You must sign in to rate content.
(Unrated)

RE: Good discussion on Incident Management vs Problem Management

Kok Leong061Lively at 6/23/2016 3:17:35 AM Quote
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(Unrated)

RE: Good discussion on Incident Management vs Problem Management

Kok Leong061Lively at 6/23/2016 3:18:44 AM Quote
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(Unrated)

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