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Recent Discussions

Information Security and SOC organization

Dear Colleagues,As you know, Ukraine is being severely hit by cyberattacks. I am currently helping ...

Alexey808 @ 8/7/2017 1:28 PM | Comments (0)

Incident Management Tools

What types of cost effective incident management tools are being used/recommended? What are the opi...

Jim568 @ 4/14/2017 12:48 PM | Comments (0)

Fraud Case

What are the first steps should be taken when fraud case is detected?

Tarek EL-Sherif @ 3/17/2017 4:16 AM | Comments (3)

Remote Audit of IT helpdesk/Incident Management. What are the consequences

Hi, Im contemplating on conducting a remote audit of our service desk since travel may not be neces...

Eric810 @ 12/15/2016 1:59 AM | Comments (0)

Audit of outsourced SIEM service Provider

Just wondering if anyone has every audited an outsourced SIEM service provider and are willing to s...

James12765 @ 2/4/2016 8:59 AM | Comments (1)

Use Cases for Security Incident Management

Does anyone have (or can point me to) a list of generic security incident use cases?Clearly many wi...

Phil Green @ 1/2/2016 6:51 AM | Comments (3)

Audit Program for Incident Response

Hello, does any one have a link to a solid example of an Incident Response Audit Program? I found a...

Jeff Murfin @ 12/31/2015 9:55 AM | Comments (3)

Security incident response metrics

Within my current assignment I faced with a question: What metrics and KPIs could be established to...

Maksym Pomerko @ 8/31/2015 6:13 AM | Comments (2)

ISACA Ireland Needs YOU!

Hope you don't mind me posting in this groupabout this year's ISACA Ireland conference, which is fo...

Neil_Curran @ 6/17/2015 4:12 AM | Comments (0)

Good discussion on Incident Management vs Problem Management

A good discussion is in progress here about:Incident Management vs Problem Managementhttp://www.isa...

-adnan- @ 5/24/2015 10:07 AM | Comments (3)

Security Incident Management according to ISO 27001

I am wondering if anyone out there has implemented or tried to implement security incident manageme...

Terry421 @ 4/14/2015 7:42 AM | Comments (4)

Call for Papers and Discount Code for ISACA Ireland Conference on 3rd Oct 2014

Hi Everyone, I'm the chapter president of ISACA Ireland and would like to let members of this topic...

Neil_Curran @ 8/2/2014 1:14 PM | Comments (1)

Feedback from service requestors in incident management

Which is the efficient method or framework to use to get feedback from service requester to determi...

EVA956 @ 3/11/2014 4:58 AM | Comments (0)

Risk Analysis and Asset Prioriitization

Hi, All I'm Vera. I'm an IT auditor. I'm new in incident management, since before this I just see w...

Vera525 @ 9/11/2013 10:00 PM | Comments (2)

Problem Management - Helpdesk

Hi All,I am new in this community.  I am wondering if anybody within the group has a work program f...

Yee San @ 1/17/2013 1:27 AM | Comments (4)

RE: Introduce Yourself!

Hi all,My name is Mohan Radhakrishnan. I have 7+ years of IT experience related Servers,Networking ...

Mohan @ 2/18/2013 4:36 AM

RE: Problem Management - Helpdesk

Hi Tariq,Thank you for your response.  Do you mind to share the link to the documents with me?Appre...

Yee San @ 1/31/2013 12:24 AM

RE: Problem Management - Helpdesk

Hi YSUse ITIL V3 documents -- that also contains the audit programs u need andother documents -- in...

Tariq Mahmood @ 1/17/2013 2:54 AM

RE: Introduce Yourself!

Hi, I just left the arena but have in my backpack more than 10 yrs of security incident management,...

jim @ 7/9/2012 3:38 PM

RE: Introduce Yourself!

Hello all , My Name is Costas Carvelas and im working for Lafarge Greece as Security Manager with e...

Constantinos297 @ 6/28/2012 1:21 AM

RE: Introduce Yourself!

My name is Philip Norton.  I am a security compliance auditor and consultant where Incident Respons...

pnorton @ 3/6/2012 3:56 PM

RE: Introduce Yourself!

Hello! My name is Mr.Jung Seung Won fro Korea.I was Incident Manager in my previous department for ...

Won @ 2/21/2012 6:05 AM

RE: Incident Management Team

In most of Samsung Branches, they have IRT. Originally each Samsung Branch has Information System t...

Won @ 2/20/2012 5:50 AM

RE: Incident Management Team

Our organisation is revenue based and business continutity is critical  Service outages are costly....

EVA956 @ 2/3/2012 12:52 AM

RE: Introduce Yourself!

Hi my name is Eva. have a great interest in incident managment.  At my current Job in the section t...

EVA956 @ 2/3/2012 12:03 AM

RE: Auditing incident and problem management processes

Hi Bas, a few risks and controls. Better late than never!Incident Management:Key risks:1) IT Suppor...

Matt_Campbell @ 11/21/2011 5:48 PM

RE: Incident Management Team

Incident Management process focuses on resuming service interruptions as quickly as possible, so th...

HonPSuen @ 6/5/2011 9:43 AM

RE: Incident Management Team

The IRT is made up of representatives from  Technical , IT , Business, Legal and PR .

LucyM @ 5/6/2011 8:32 AM

RE: Incident Management Team

Right now we don't have IRT. But I want to create it in future. At my last job we try to make IRT. ...

Nuikin @ 4/13/2011 8:24 AM

Problem Management - Helpdesk

Hi All,I am new in this community.  I am wondering if anybody within the group has a work program f...

Yee San @ 1/17/2013 1:27 AM | Comments (4)

Security Incident Management according to ISO 27001

I am wondering if anyone out there has implemented or tried to implement security incident manageme...

Terry421 @ 4/14/2015 7:42 AM | Comments (4)

Fraud Case

What are the first steps should be taken when fraud case is detected?

Tarek EL-Sherif @ 3/17/2017 4:16 AM | Comments (3)

Good discussion on Incident Management vs Problem Management

A good discussion is in progress here about:Incident Management vs Problem Managementhttp://www.isa...

-adnan- @ 5/24/2015 10:07 AM | Comments (3)

Audit Program for Incident Response

Hello, does any one have a link to a solid example of an Incident Response Audit Program? I found a...

Jeff Murfin @ 12/31/2015 9:55 AM | Comments (3)

Use Cases for Security Incident Management

Does anyone have (or can point me to) a list of generic security incident use cases?Clearly many wi...

Phil Green @ 1/2/2016 6:51 AM | Comments (3)

Security incident response metrics

Within my current assignment I faced with a question: What metrics and KPIs could be established to...

Maksym Pomerko @ 8/31/2015 6:13 AM | Comments (2)

Risk Analysis and Asset Prioriitization

Hi, All I'm Vera. I'm an IT auditor. I'm new in incident management, since before this I just see w...

Vera525 @ 9/11/2013 10:00 PM | Comments (2)

Audit of outsourced SIEM service Provider

Just wondering if anyone has every audited an outsourced SIEM service provider and are willing to s...

James12765 @ 2/4/2016 8:59 AM | Comments (1)

Auditing incident and problem management processes

I'm looking for key risks and key controls to adress in incident and problem management processes (...

BasKooi @ 9/9/2011 7:47 AM | Comments (1)

Call for Papers and Discount Code for ISACA Ireland Conference on 3rd Oct 2014

Hi Everyone, I'm the chapter president of ISACA Ireland and would like to let members of this topic...

Neil_Curran @ 8/2/2014 1:14 PM | Comments (1)

Feedback from service requestors in incident management

Which is the efficient method or framework to use to get feedback from service requester to determi...

EVA956 @ 3/11/2014 4:58 AM | Comments (0)

Hello - I'm here to help!

G'day everyone !I've just joined this community and am happy to assist anyone with any queries, que...

Matt_Campbell @ 11/21/2011 5:56 PM | Comments (0)