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Recent Discussions

Incident Management Tools

What types of cost effective incident management tools are being used/recommended? What are the opi...

Jim568 @ 4/14/2017 12:48 PM | Comments (0)

Fraud Case

What are the first steps should be taken when fraud case is detected?

Tarek EL-Sherif @ 3/17/2017 4:16 AM | Comments (3)

Remote Audit of IT helpdesk/Incident Management. What are the consequences

Hi, Im contemplating on conducting a remote audit of our service desk since travel may not be neces...

Eric810 @ 12/15/2016 1:59 AM | Comments (0)

Audit of outsourced SIEM service Provider

Just wondering if anyone has every audited an outsourced SIEM service provider and are willing to s...

James12765 @ 2/4/2016 8:59 AM | Comments (1)

Use Cases for Security Incident Management

Does anyone have (or can point me to) a list of generic security incident use cases?Clearly many wi...

Phil Green @ 1/2/2016 6:51 AM | Comments (3)

Audit Program for Incident Response

Hello, does any one have a link to a solid example of an Incident Response Audit Program? I found a...

Jeff Murfin @ 12/31/2015 9:55 AM | Comments (3)

Security incident response metrics

Within my current assignment I faced with a question: What metrics and KPIs could be established to...

Maksym Pomerko @ 8/31/2015 6:13 AM | Comments (2)

ISACA Ireland Needs YOU!

Hope you don't mind me posting in this groupabout this year's ISACA Ireland conference, which is fo...

Neil_Curran @ 6/17/2015 4:12 AM | Comments (0)

Good discussion on Incident Management vs Problem Management

A good discussion is in progress here about:Incident Management vs Problem Managementhttp://www.isa...

-adnan- @ 5/24/2015 10:07 AM | Comments (3)

Security Incident Management according to ISO 27001

I am wondering if anyone out there has implemented or tried to implement security incident manageme...

Terry421 @ 4/14/2015 7:42 AM | Comments (4)

Call for Papers and Discount Code for ISACA Ireland Conference on 3rd Oct 2014

Hi Everyone, I'm the chapter president of ISACA Ireland and would like to let members of this topic...

Neil_Curran @ 8/2/2014 1:14 PM | Comments (1)

Feedback from service requestors in incident management

Which is the efficient method or framework to use to get feedback from service requester to determi...

EVA956 @ 3/11/2014 4:58 AM | Comments (0)

Risk Analysis and Asset Prioriitization

Hi, All I'm Vera. I'm an IT auditor. I'm new in incident management, since before this I just see w...

Vera525 @ 9/11/2013 10:00 PM | Comments (2)

Problem Management - Helpdesk

Hi All,I am new in this community.  I am wondering if anybody within the group has a work program f...

Yee San @ 1/17/2013 1:27 AM | Comments (4)

SME Reviewers for Incident Response Whitepaper

A volunteer group under the leadership of Salomon Rico as project chair has developed a whitepaper ...

eleighninger @ 1/3/2012 2:26 PM | Comments (0)

RE: Fraud Case

I'd recommend the first step is to report it to management and recommend that access to any system/...

Julie Wapma @ 3/19/2017 5:42 PM

RE: Fraud Case

Apprise the fraud to the correct Team(Infosec or Audit) so that team can taken necessary action on ...

Abhijeet412 @ 3/17/2017 5:40 AM

RE: Fraud Case

What are the first steps should be taken when fraud case is detected?

Tarek EL-Sherif @ 3/17/2017 4:18 AM

RE: Use Cases for Security Incident Management

Hi Phil,HR policy violation, acceptable use, data breach, espionage, hacking, physical theft, fraud...

Jatind @ 2/25/2016 5:23 AM

RE: Use Cases for Security Incident Management

Hi there,I would recommend to take a look at the ISO/IEC 27035 standard. It has a generic approach ...

jmoesgen @ 2/21/2016 6:28 AM

RE: Use Cases for Security Incident Management

There is  no  list of such cases but it is rather organization specific. Over the time the process ...

Jiorgos202 @ 2/16/2016 2:39 PM

RE: Audit of outsourced SIEM service Provider

I haven't conducted an audit of our SIEM provider beyond the information necessary to realize Dell ...

Kyle430 @ 2/4/2016 9:18 AM

RE: Audit Program for Incident Response

Jeff, You may also want to consult NIST http://www.nist.gov/cyberframework/ Their framework is cros...

Yolanda Baker @ 1/28/2016 7:45 AM

RE: Audit Program for Incident Response

Thanks Phil! Right now we are having some preliminary concerns that they don't have a documented re...

Jeff Murfin @ 1/4/2016 7:18 PM

RE: Audit Program for Incident Response

I've used the ISACA one you mention and it's extremely good.   I found I just needed to ensure site...

Phil Green @ 1/1/2016 3:08 AM

RE: Good discussion on Incident Management vs Problem Management

An interesting discussion, yes, but, speaking as a service management expert, I don't feel the CISM...

Phil Green @ 12/24/2015 3:59 AM

RE: Security incident response metrics

Measures specifically for security incident response I've found useful are:Time to discover an inid...

Phil Green @ 12/23/2015 4:49 AM

RE: Security Incident Management according to ISO 27001

I've found that ISO/IEC 27001 provides the basis for a good security incident management process.A ...

Phil Green @ 12/23/2015 4:16 AM

Incident Management Tools

What types of cost effective incident management tools are being used/recommended? What are the opi...

Jim568 @ 4/14/2017 12:48 PM | Comments (0)

SME Reviewers for Incident Response Whitepaper

A volunteer group under the leadership of Salomon Rico as project chair has developed a whitepaper ...

eleighninger @ 1/3/2012 2:26 PM | Comments (0)

Remote Audit of IT helpdesk/Incident Management. What are the consequences

Hi, Im contemplating on conducting a remote audit of our service desk since travel may not be neces...

Eric810 @ 12/15/2016 1:59 AM | Comments (0)

ISACA Ireland Needs YOU!

Hope you don't mind me posting in this groupabout this year's ISACA Ireland conference, which is fo...

Neil_Curran @ 6/17/2015 4:12 AM | Comments (0)