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Service Management

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Discussions: 27 total

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Does anyone in this forum have experience of Change Management in a DevOps environment? For example, what did this mean to your normal change process?  How was change risk & impact assessment done differently?  How did it affect your CAB process?
Phil Green | 12/27/2017 3:55:43 PM | COMMENTS(1)
Does anyone have suggestions on good practices to implement a password escrow process.  I have seen processes that place all passwords in escrow but that might require the changing of all passwords once the escrow needs to be breached.
Paul085 | 7/17/2017 8:39:55 PM | COMMENTS(0)
I'm not sure where the best forum is for this question - so I'll start here in Service Management. My team runs Risk and Compliance efforts.  We had moved to JIRA to run it as a "project" and sending out "issues" to assignees for them to either answer aud...
AgVball | 5/11/2017 5:06:53 PM | COMMENTS(0)
Auditor: "Please show me your CIs for the end-to-end service chain for application XXX (from application to physical tin in the data centre)."  Response: "No, we can't do that, it's physically impossible."  Are we so caught up in automated solutions and p...
Phil Green | 5/5/2016 3:31:48 AM | COMMENTS(0)
Is anyone in this forum considering the new ITIL Practitioner qualification? https://www.axelos.com/qualifications/itil-qualifications/itil-practitioner-level
Phil Green | 1/4/2016 6:20:28 PM | COMMENTS(2)
I've uploaded an excel workbook of service transition checklists to the documents area of this forum. These are customisable and scaleable and assist with the quality and completeness of transitioning a new or changed service from development/design into ...
Phil Green | 1/4/2016 2:41:11 AM | COMMENTS(2)

Documents & Publications: 10 total

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Books
Posted by ISACA 621 days ago
Books
Posted by ISACA 1493 days ago
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Posted by ISACA 2522 days ago

Events & Online Learning: 0 total

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Journal Articles: 17 total

Volume 1, 2018
by Steven J. Ross, CISA, CISSP, MBCP
Managing availability in a multi-modal environment requires a great deal of attention to details, which are being defined by the multi-modal pioneers of our day.
Volume 4, 2017
by Mathew Nicho, Ph.D., CEH, CIS, ITIL Foundation, RWSP, SAP, Shafaq Khan, Ph.D., CIS, PMBOK, PMP, SAP, and Ram Mohan, CRISC, CISM, CGEIT, ISO 27001, ITIL Foundation
A key issue often cited by information systems (IS) executives in the last three decades is aligning IT with business, which assists in realizing value from IT investments.
Volume 4, 2017
by Mathew Nicho, Ph.D., CEH, CIS, ITIL Foundation, RWSP, SAP, Shafaq Khan, Ph.D., CIS, PMBOK, PMP, SAP and Ram Mohan, CRISC, CISM, CGEIT, ISO 27001
The Emirates National Oil Company embarked on an initiative to realize value out of IT assets through Information Technology Infrastructure Library (ITIL) process implementation.
Volume 1, 2017
by Graciela Braga, CGEIT, COBIT Foundation, CPA
When discussing the impact of IT on cities, some questions arise: How have cities been transformed by IT? Can this transformation be measured? What are the benefits and risk factors of the transformation?
Volume 2, 2015
by Fredric Greene, CISSP
Selected processes from the COBIT 5 framework can improve the effectiveness of enterprise security in an organization.
Volume 5, 2014
by Jonathan Copley, CISA and Upesh Parekh, CISA
A resilient service is one that is capable of withstanding major and minor disruptions caused by natural and man-made sources.

Wikis: 2 total

Blog Posts: 9 total

5 Jun 2018
Recently, I witnessed an interesting webcast by Scopism, an UK-based consulting and training company. They announced the publication of the SIAM(c) Foundation Body of Knowledge, available for free through their website www.scopism.com. Service Integration...
Posted By : Peter873 | 2 comments
“Enterprise architecture is now a strategic componentof every forward-thinking organization around the world.”Source: http://feapo.org/press-release-ea-perspectives-white-paper/ Related Article: Common Perspective on Enterprise Architecture: http://feapo....
Posted By : SA | 1 comments
Let us have positive inspirational slogans for every situation. Last week I started the project meeting like this: I don't know you are all so good at tuning the website. The performance is now is wonderful. I could witness reduction of stress, anxiety an...
Posted By : Jayakumar Sundaram | 1 comments
Yesterday’s security technology will not keep your network safe today, nor will today’s solutions protect you tomorrow. Network security must evolve. And at a rate that keeps it always one step ahead of the threats. These could include factors such as you...
Posted By : rasoolirfan | 1 comments
Ina fast changing world of business and relentless competition, strategicplanning is not only critical, but also the differentiating factor for anorganization. Since IT has moved from a supportive role to a more strategicrole, the IT Strategic Planning an...
Posted By : SA | 0 comments
Agile technique in software development has been around for quite some time. There have been efforts to adopt the agile techniques for strategic planning, alignment and execution. Following are some of the relevant articles/blog posts in this area. The to...
Posted By : SA | 0 comments