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Service Management

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Discussions: 5 total

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PramodLNS | 110 days ago | 1 comments
Daniel913 | 139 days ago | 0 comments
Adrian Munteanu | 183 days ago | 4 comments
Joseph(Hee-Joon) | 529 days ago | 0 comments
Joseph(Hee-Joon) | 591 days ago | 1 comments

Documents & Publications: 13 total

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Books
Posted by ISACA 19 days ago
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Green IT Practice
Posted by ISACA 306 days ago

Events & Online Learning: 0 total

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Journal Articles: 7 total

Volume 3, 2012
by Kai-Uwe Ruhse, CISA, PCI QSA, and Maria Baturova
This article describes real cloud computing project case studies, which show that moving to the cloud is an important strategic decision for IT managers.
Volume 4, 2011
by Thomas J. Bell III, Ph.D., CISA, PMP, and Thomas Smith, Ph.D.
The purpose of this article is twofold: to describe the development of a multiple-item scale for measuring service quality and to discuss SERVQUAL properties and assimilation with SAS No. 70 auditing services.
Volume 4, 2010
by William R. Stanek
Stanek is a leading technology expert, an award-winning author and an instructional trainer.
Volume 1, 2006
by Tommie W. Singleton, Ph.D., CISA, CMA, CPA, CITP
Volume 1, 2006
by Derek Lonsdale, Wendy Clark and Bina Udvadia
Volume 5, 2005
by S. Anantha Sayana, CISA, CISM, CIA

Wikis: 2 total

Blog Posts: 1 total

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A Química nos ensina que um catalisador é toda e qualquer substância que acelera uma reação, diminuindo a energia de ativação, diminuindo a energia do complexo ativado, sem ser consumido. A catálise é a mudança de velocidade de uma reação química dev...
Posted By : Gilmar Santos | 0 comments