Volume 4, 2012
by Debasis Bandyopadhyay, CISA, CISM, CGEIT, PMP, TOGAF9, ITIL v3 (F)
This article shares some of the practical challenges in IT service management (ITSM) and how the ITIL framework can be used to overcome those challenges.
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Volume 3, 2012
by Kai-Uwe Ruhse, CISA, PCI QSA, and Maria Baturova
This article describes real cloud computing project case studies, which show that moving to the cloud is an important strategic decision for IT managers.
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Volume 4, 2011
by Thomas J. Bell III, Ph.D., CISA, PMP, and Thomas Smith, Ph.D.
The purpose of this article is twofold: to describe the development of a multiple-item scale for measuring service quality and to discuss SERVQUAL properties and assimilation with SAS No. 70 auditing services.
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Volume 4, 2010
by William R. Stanek
Stanek is a leading technology expert, an award-winning author and an instructional trainer.
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Volume 1, 2006
by Tommie W. Singleton, Ph.D., CISA, CMA, CPA, CITP
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Volume 1, 2006
by Derek Lonsdale, Wendy Clark and Bina Udvadia
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