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ITIL

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This Topic Has:

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Recent Discussions

ITIL and Data Center Operations. Posted by HonPSuen.

Hello ITIL Community!. Posted by Matt_Campbell.

ITIL v3 Compliance. Posted by Danilo Coelho.

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Documents & Publications: 7 total

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Books

ITIL Service Management: Implementation and Operation

Posted by ISACA 19 days ago

Books

IT Governance: Polices & Procedures, 2012 Edition

Posted by ISACA 230 days ago

Books

IT Audit, Control and Security

Posted by ISACA 245 days ago

Books

The Service Catalog

Posted by ISACA 392 days ago

Downloads

COBIT Mapping: Mapping of ITIL V3 With COBIT 4.1

Posted by ISACA 560 days ago

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Frameworks for IT Management

Posted by Sunitha Kancherla 720 days ago

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Events & Online Learning: 0 total

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Journal Articles: 9 total

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Volume 3, 2011

Five Questions With...

by Francisco Garcia Moran

Garcia Moran started his career as a teacher and IT engineer at the University of Seville (Spain).

Volume 2, 2009

Help Source Q&A

by Gan Subramaniam, CISA, CIA, CISSP, SSCP, CCNA, CCSA, BS 7799 LA

Volume 1, 2007

Interdependence of COBIT and ITIL

by Robert Fabian, Ph.D., I.S.P.

Volume 2, 2006

Containing Corporate Governance Costs: The Role of Technology

by Nazam Jamal, CISA, CISSP, CMA, and Kees Jansen, CISA, CISSP, PMP

Volume 1, 2006

COBIT—A Key to Success as an IT Auditor

by Tommie W. Singleton, Ph.D., CISA, CMA, CPA, CITP

Volume 1, 2006

Guidance on Aligning COBIT, ITIL and ISO 17799

by Gary Hardy

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User Contributed External Links: 3 total

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These links, which have been contributed by site users, link to external third-party web sites. ISACA has not evaluated these web sites and accepts no responsibility for their suitability, security or privacy practices.

ITIL Software Scheme

Through the Office of Government Commerce (OGC), the APM Group has established an ITIL Software Scheme which allows software tool vendors to obtain endorsement for an ITIL based tool. Endorsement allows tool vendors to hold a valid Trade Mark Licence and use the Process Compliant badge.

Contributed by Adrian Munteanu on 5 Jul 2010

SMBs building IT service catalogs on their own terms

An IT service catalog brings order to what can potentially be chaotic: IT service delivery. The catalog helps IT shops define the services the business needs and automates the process for requesting and paying for the services. On the IT side, it gives administrators set policies for change, incident and configuration management, among other processes.

Contributed by ISACA on 30 Jun 2010

When should an SMB draw the line with ITIL best practices?

Adopting ITIL best practices can be a good way to manage IT, but it ends up being a lot of picking and choosing for SMBs with limited resources

Contributed by ISACA on 30 Jun 2010

Wikis: 2 total

29 May 2010

ITIL - Wiki Instructions

29 May 2010

ITIL - ITIL Wiki Library

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