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ITIL

Welcome to the ITIL topic!

Collaborate, contribute, consume and create knowledge around ITIL framework related topics such as service strategy, design, transition, operation and service continues improvement.

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Discussions: 38 total

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Hi,I took this year the ITIL Foundations 2011. I had to study by myself and I passed it, and I would like to register in CPE hours so I get some credit of it to keep my CISA certification. Is it possible and if so then how many hours can I assign to it? R...
GIL098 | 11/30/2017 11:44:11 AM | COMMENTS(2)
Hi All, I'm planning to take up ITIL v3 exam. Can I know the latest version for the ITIL exam? or is there any particular exam that I should take? (suggestion) Thank you in advance Regards,Elwin
Elwin172 | 10/23/2016 10:38:19 AM | COMMENTS(5)
Does anyone in this forum have experience of the Change Management process in a DevOps environment?  What experiences can you share?  How did this affect Change risk & impact assessment? Or the CAB process?
Phil Green | 10/21/2016 2:11:16 PM | COMMENTS(3)
Hi, I have been tasked to create an IT Key Controls Audit Programme for my organisation. As much of our IT is provided by third parties it indicates that ITIL should be the base for that Programme. Does anyone out there have a similar experience of crea...
sjones1230 | 6/24/2016 11:59:31 AM | COMMENTS(1)
I'm part of a mid-sized company that has clearly outgrown trackingproject life-cycle in our trouble ticketing software. I have recently been bitby Operations project requestor’s claims of not knowing the project concerns, vulnerabilitiesand full scope. I ...
David163 | 6/2/2016 5:30:45 PM | COMMENTS(0)
Hello folks, What is the difference between Incident VS Security Incident in ITIL? Does ITIL define Security Incident? What is the main reason and the benefit to differenciate them? 
TRAORE | 4/23/2016 9:39:56 PM | COMMENTS(6)

Documents & Publications: 52 total

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Service Design Manager ITIL Role Template
Posted by -adnan- 797 days ago
Service Level Manager ITIL Role Template
Posted by -adnan- 797 days ago
Service Owner ITIL Role Template
Posted by -adnan- 797 days ago
Supplier Manager ITIL Role Template
Posted by -adnan- 797 days ago
Technical Analyst ITIL Role Template
Posted by -adnan- 797 days ago
CRB ITIL Role Template
Posted by -adnan- 797 days ago

Events & Online Learning: 0 total

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Journal Articles: 6 total

Volume 6, 2017
by ISACA | Reviewed by Diana M. Hamono, CISA, CGEIT, COBIT 5 Foundation
This book covers all aspects related to configuration management and can be used effectively in conjunction with ITIL resources.
Volume 4, 2017
by Mathew Nicho, Ph.D., CEH, CIS, ITIL Foundation, RWSP, SAP, Shafaq Khan, Ph.D., CIS, PMBOK, PMP, SAP, and Ram Mohan, CRISC, CISM, CGEIT, ISO 27001, ITIL Foundation
A key issue often cited by information systems (IS) executives in the last three decades is aligning IT with business, which assists in realizing value from IT investments.
Volume 4, 2017
by Mathew Nicho, Ph.D., CEH, CIS, ITIL Foundation, RWSP, SAP, Shafaq Khan, Ph.D., CIS, PMBOK, PMP, SAP and Ram Mohan, CRISC, CISM, CGEIT, ISO 27001
The Emirates National Oil Company embarked on an initiative to realize value out of IT assets through Information Technology Infrastructure Library (ITIL) process implementation.
Volume 2, 2016
by Laurent Renard, CISA, CISM, CGEIT, CRISC, COBIT Foundation, DevOps, GRCP, ITIL Expert, Lean Six Sigma BB, MoP, MSP, P3O, PMIACP, PMI-PBA, PMP, PRINCE2, Resilia, Scrum PSM-PSPO, TOGAF
IT helps organizations achieve their goals and optimize their profitability by balancing risk at an acceptable level.
Volume 4, 2012
by Debasis Bandyopadhyay, CISA, CISM, CGEIT, PMP, TOGAF9, ITIL v3 (F)
This article shares some of the practical challenges in IT service management (ITSM) and how the ITIL framework can be used to overcome those challenges.
Volume 3, 2011
by Francisco Garcia Moran
Garcia Moran started his career as a teacher and IT engineer at the University of Seville (Spain).

Wikis: 2 total

Blog Posts: 9 total

28 Sep 2017
Recently, I witnessed an interesting webcast by Scopism, an UK-based consulting and training company. They announced the publication of the SIAM(c) Foundation Body of Knowledge, available for free through their website www.scopism.com. Service Integration...
Posted By : Peter873 | 0 comments
“Enterprise architecture is now a strategic componentof every forward-thinking organization around the world.”Source: http://feapo.org/press-release-ea-perspectives-white-paper/ Related Article: Common Perspective on Enterprise Architecture: http://feapo....
Posted By : SA | 1 comments
Let us have positive inspirational slogans for every situation. Last week I started the project meeting like this: I don't know you are all so good at tuning the website. The performance is now is wonderful. I could witness reduction of stress, anxiety an...
Posted By : Jayakumar Sundaram | 1 comments
Yesterday’s security technology will not keep your network safe today, nor will today’s solutions protect you tomorrow. Network security must evolve. And at a rate that keeps it always one step ahead of the threats. These could include factors such as you...
Posted By : rasoolirfan | 1 comments
Ina fast changing world of business and relentless competition, strategicplanning is not only critical, but also the differentiating factor for anorganization. Since IT has moved from a supportive role to a more strategicrole, the IT Strategic Planning an...
Posted By : SA | 0 comments
Agile technique in software development has been around for quite some time. There have been efforts to adopt the agile techniques for strategic planning, alignment and execution. Following are some of the relevant articles/blog posts in this area. The to...
Posted By : SA | 0 comments