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ITIL and Data Center Operations

I am starting to design and write a class for Data Center Operations staff with reference to ITIL process. And, I find there's insufficient material on the exact activities that an operator has to do at the console. For example, the necessary steps and controls to ensure Executing a Change is correct and effective. Any who encounters similar issues, let me know and I have the answer for you.
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(3 ratings)

Comments

RE: ITIL and Data Center Operations

Hi HonPSuen, if youre are looking for a detailed procedure or work instruction, you must look into the same IT Organization, not in ITIL, those are internal customized procedures, if your organization doesn't have it, you must develop them from the knowledge of the IT People. 
Jorge608Lively at 2/10/2012 4:37:16 PM Quote
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(3 ratings)

RE: ITIL and Data Center Operations

I asked in our company's Knowledge Cent. If there is an answer, I'll post it.
WonLively at 2/20/2012 5:25:00 AM Quote
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(3 ratings)

RE: ITIL and Data Center Operations

Agree. ITIL is about Key processes and Data Center Operations requires Procedures. There is big gap between ITIL and on-the-ground activities. People who pass the examination cannot translate the knowledge into work. Too Bad. I am trying to fill in the gap.
HonPSuenSocial at 3/16/2012 2:29:28 AM Quote
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(3 ratings)

RE: ITIL and Data Center Operations

Am sure you must have made substantial progress.
I agree when you say there is a gap- in fact huge / big gap- between what is taught in the class room and what is practised at the Data Center. This is understandable.
What shall we do? Could we start from some of the simple and immediately required processes and build the detailed procedures? When they demonstrate value to the business, we may expand and bring entire data center operations within the scope.
I think this way we will  prove that ITIL is not mere theory. Also we will grow wiser from getting frustrated!!
Jambunaathan165Lively at 4/25/2012 4:20:05 AM Quote
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(2 ratings)

RE: ITIL and Data Center Operations

i totaly agree, i think the teaching method should be adjusted to incoparate internship training, so that by the time one leaves school , they completely have a feel of the real world experience
BERNARD598Energizer at 1/15/2014 2:20:12 AM Quote
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(2 ratings)

RE: ITIL and Data Center Operations

nooruddinEnergizer at 8/12/2014 2:27:34 AM Quote
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(Unrated)

RE: ITIL and Data Center Operations

Thank you Nooruddin info sharing....
StephenEnergizer at 1/26/2015 2:01:58 AM Quote
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(Unrated)

RE: ITIL and Data Center Operations

An out-of-office message containing personal information or a comment that violates community policies was deleted by the administrator.
Hannah656Social at 1/26/2015 2:13:45 AM Quote
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(Unrated)

RE: ITIL and Data Center Operations

Not sure if the question is still relevant, but I have found ISO20000-1:2011 to be a very good standard to implement ITIL.
Shruti KulkarniEnergizer at 1/26/2015 5:59:32 AM Quote
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(Unrated)

RE: ITIL and Data Center Operations

Hi,

While I do agree with Shruti on the ISO 20000-1 for implementation of "IT Service Management", I have to point out that it may not directly translate to implementing ITIL necessarily.

Having said that, it is very important to understand that both ITIL and ISO 20000-1 recommends "what" to implement and not "how". As Jorge rightly pointed out, the "how-to" instructions are usually internal documents and knowledge & wisdom gathered by an organization.
Rohit BanerjeeInfluential at 2/15/2015 4:14:39 AM Quote
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(Unrated)

RE: ITIL and Data Center Operations

Are you trying to achieve ISO certification after implementing the procedures. What is the trigger for this?
-adnan-Influential at 5/21/2015 6:07:42 AM Quote
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(Unrated)

RE: ITIL and Data Center Operations

Are you trying to achieve ISO certification after implementing the procedures. What is the trigger for this?
-adnan-Influential at 5/21/2015 6:07:42 AM Quote
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(Unrated)

RE: ITIL and Data Center Operations

Hi,

While I do agree with Shruti on the ISO 20000-1 for implementation of "IT Service Management", I have to point out that it may not directly translate to implementing ITIL necessarily.

Having said that, it is very important to understand that both ITIL and ISO 20000-1 recommends "what" to implement and not "how". As Jorge rightly pointed out, the "how-to" instructions are usually internal documents and knowledge & wisdom gathered by an organization.
Rohit BanerjeeInfluential at 2/15/2015 4:14:39 AM Quote
You must sign in to rate content.
(Unrated)

RE: ITIL and Data Center Operations

Not sure if the question is still relevant, but I have found ISO20000-1:2011 to be a very good standard to implement ITIL.
Shruti KulkarniEnergizer at 1/26/2015 5:59:32 AM Quote
You must sign in to rate content.
(Unrated)

RE: ITIL and Data Center Operations

An out-of-office message containing personal information or a comment that violates community policies was deleted by the administrator.
Hannah656Social at 1/26/2015 2:13:45 AM Quote
You must sign in to rate content.
(Unrated)

RE: ITIL and Data Center Operations

Thank you Nooruddin info sharing....
StephenEnergizer at 1/26/2015 2:01:58 AM Quote
You must sign in to rate content.
(Unrated)

RE: ITIL and Data Center Operations

nooruddinEnergizer at 8/12/2014 2:27:34 AM Quote
You must sign in to rate content.
(Unrated)

RE: ITIL and Data Center Operations

i totaly agree, i think the teaching method should be adjusted to incoparate internship training, so that by the time one leaves school , they completely have a feel of the real world experience
BERNARD598Energizer at 1/15/2014 2:20:12 AM Quote
You must sign in to rate content.
(2 ratings)

RE: ITIL and Data Center Operations

Am sure you must have made substantial progress.
I agree when you say there is a gap- in fact huge / big gap- between what is taught in the class room and what is practised at the Data Center. This is understandable.
What shall we do? Could we start from some of the simple and immediately required processes and build the detailed procedures? When they demonstrate value to the business, we may expand and bring entire data center operations within the scope.
I think this way we will  prove that ITIL is not mere theory. Also we will grow wiser from getting frustrated!!
Jambunaathan165Lively at 4/25/2012 4:20:05 AM Quote
You must sign in to rate content.
(2 ratings)

RE: ITIL and Data Center Operations

Agree. ITIL is about Key processes and Data Center Operations requires Procedures. There is big gap between ITIL and on-the-ground activities. People who pass the examination cannot translate the knowledge into work. Too Bad. I am trying to fill in the gap.
HonPSuenSocial at 3/16/2012 2:29:28 AM Quote
You must sign in to rate content.
(3 ratings)

RE: ITIL and Data Center Operations

I asked in our company's Knowledge Cent. If there is an answer, I'll post it.
WonLively at 2/20/2012 5:25:00 AM Quote
You must sign in to rate content.
(3 ratings)

RE: ITIL and Data Center Operations

Hi HonPSuen, if youre are looking for a detailed procedure or work instruction, you must look into the same IT Organization, not in ITIL, those are internal customized procedures, if your organization doesn't have it, you must develop them from the knowledge of the IT People. 
Jorge608Lively at 2/10/2012 4:37:16 PM Quote
You must sign in to rate content.
(3 ratings)

RE: ITIL and Data Center Operations

Am sure you must have made substantial progress.
I agree when you say there is a gap- in fact huge / big gap- between what is taught in the class room and what is practised at the Data Center. This is understandable.
What shall we do? Could we start from some of the simple and immediately required processes and build the detailed procedures? When they demonstrate value to the business, we may expand and bring entire data center operations within the scope.
I think this way we will  prove that ITIL is not mere theory. Also we will grow wiser from getting frustrated!!
Jambunaathan165Lively at 4/25/2012 4:20:05 AM Quote
You must sign in to rate content.
(2 ratings)

RE: ITIL and Data Center Operations

Hi HonPSuen, if youre are looking for a detailed procedure or work instruction, you must look into the same IT Organization, not in ITIL, those are internal customized procedures, if your organization doesn't have it, you must develop them from the knowledge of the IT People. 
Jorge608Lively at 2/10/2012 4:37:16 PM Quote
You must sign in to rate content.
(3 ratings)

RE: ITIL and Data Center Operations

i totaly agree, i think the teaching method should be adjusted to incoparate internship training, so that by the time one leaves school , they completely have a feel of the real world experience
BERNARD598Energizer at 1/15/2014 2:20:12 AM Quote
You must sign in to rate content.
(2 ratings)

RE: ITIL and Data Center Operations

Agree. ITIL is about Key processes and Data Center Operations requires Procedures. There is big gap between ITIL and on-the-ground activities. People who pass the examination cannot translate the knowledge into work. Too Bad. I am trying to fill in the gap.
HonPSuenSocial at 3/16/2012 2:29:28 AM Quote
You must sign in to rate content.
(3 ratings)

RE: ITIL and Data Center Operations

I asked in our company's Knowledge Cent. If there is an answer, I'll post it.
WonLively at 2/20/2012 5:25:00 AM Quote
You must sign in to rate content.
(3 ratings)

RE: ITIL and Data Center Operations

nooruddinEnergizer at 8/12/2014 2:27:34 AM Quote
You must sign in to rate content.
(Unrated)

RE: ITIL and Data Center Operations

Thank you Nooruddin info sharing....
StephenEnergizer at 1/26/2015 2:01:58 AM Quote
You must sign in to rate content.
(Unrated)

RE: ITIL and Data Center Operations

An out-of-office message containing personal information or a comment that violates community policies was deleted by the administrator.
Hannah656Social at 1/26/2015 2:13:45 AM Quote
You must sign in to rate content.
(Unrated)

RE: ITIL and Data Center Operations

Not sure if the question is still relevant, but I have found ISO20000-1:2011 to be a very good standard to implement ITIL.
Shruti KulkarniEnergizer at 1/26/2015 5:59:32 AM Quote
You must sign in to rate content.
(Unrated)

RE: ITIL and Data Center Operations

Hi,

While I do agree with Shruti on the ISO 20000-1 for implementation of "IT Service Management", I have to point out that it may not directly translate to implementing ITIL necessarily.

Having said that, it is very important to understand that both ITIL and ISO 20000-1 recommends "what" to implement and not "how". As Jorge rightly pointed out, the "how-to" instructions are usually internal documents and knowledge & wisdom gathered by an organization.
Rohit BanerjeeInfluential at 2/15/2015 4:14:39 AM Quote
You must sign in to rate content.
(Unrated)

RE: ITIL and Data Center Operations

Are you trying to achieve ISO certification after implementing the procedures. What is the trigger for this?
-adnan-Influential at 5/21/2015 6:07:42 AM Quote
You must sign in to rate content.
(Unrated)

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