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ME1.3 - Monitoring Method

This topic is intended to enable collaboration and sharing of information to facilitate a better understanding and approach to implementing this COBIT control objective based on the risk, value and guidance provided by its corresponding control practices.

COBIT Control Objective ME1.3 - Monitoring Method is contained within Process Popup Monitor and Evaluate IT Performance.

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Monitoring Method

Deploy a performance monitoring method (e.g., balanced scorecard) that records targets; captures measurements; provides a succinct, all-around view of IT performance; and fits within the enterprise monitoring system.

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Value Drivers

  • Monitoring method and approach meeting management’s expectations
  • Enhanced decision support for IT
  • Alignment with the enterprise decision-making process
  • Transparent and reliable performance information
  Risk Drivers
  • Ineffective reporting on organisationwide IT process performance indicators
  • Business expectations and needs not met
  • Wrong decisions based on unreliable performance information

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  1. Select and deploy a monitoring and reporting system that is effective in recording and reporting the key performance metrics, provides for efficient data collection and reporting, and is integrated in the enterprise monitoring system.
  2. Verify the quality and completeness of output in relation to agreed-upon measures.
  3. Populate the performance measurement system with the targets and measurement data, preferably by using interfaces with automated data capturing. Verify the quality and completeness of input in relation to agreed-upon measures.
  4. Design requirements for the IT process performance reports for integration into the IT monitoring system with data that are concise, easy to understand, and tailored to various management needs and audiences, including governance. Design reports to facilitate effective, timely decision making (e.g., scorecards, traffic light reports).
  5. Design requirements for the IT performance reports so that IT’s objectives (IT goals, IT process goals, IT activity goals), outcome and performance measures, and their cause-and-effect relationships are communicated in an understandable manner.

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