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ME1.4 - Performance Assessment

This topic is intended to enable collaboration and sharing of information to facilitate a better understanding and approach to implementing this COBIT control objective based on the risk, value and guidance provided by its corresponding control practices.

COBIT Control Objective ME1.4 - Performance Assessment is contained within Process Popup Monitor and Evaluate IT Performance.

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Performance Assessment

Periodically review performance against targets, analyse the cause of any deviations, and initiate remedial action to address the underlying causes. At appropriate times, perform root cause analysis across deviations.

View value and Risk Drivers  help

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Value Drivers

  • Enhanced cost-efficiency of service quality and readiness for future change
  • Continuous process improvement
  • A greater level of accountability and ownership of performance within the organisation
  Risk Drivers
  • Process performance weaknesses remaining and repeating themselves
  • Lost opportunities for improvement
  • Good performance not recognised, demotivating staff

View Control Practices  help

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  1. Compare the performance values to internal targets and benchmarks and, where possible, to external benchmarks (industry and key competitors).
  2. Consider implementing in parallel with the performance management system a less formal feedback mechanism to obtain alternative measures of perceived performance. Use the data to improve the performance measurement system and, where necessary, solution and service delivery.
  3. Assess performance against targets and analyse results. Compare measured performance to targets at agreed-to intervals. Ensure that performance targets and results are communicated to IT and senior and business management via the established performance monitoring framework.
  4. Analyse the cause of deviations against targets, initiate remedial actions, assign responsibilities for remediation, and follow up. At appropriate times, review all deviations and search for root causes, where necessary. Document the issues for further guidance if the problem recurs. Collect and retain the appropriate evidence and documentation to support the analysis.
  5. Where feasible, link achievement of performance targets to the organisational reward compensation system.

 

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