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ME1.4 - Performance Assessment

This topic is intended to enable collaboration and sharing of information to facilitate a better understanding and approach to implementing this COBIT control objective based on the risk, value and guidance provided by its corresponding control practices.

COBIT Control Objective ME1.4 - Performance Assessment is contained within Process Popup Monitor and Evaluate IT Performance.

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Performance Assessment

Periodically review performance against targets, analyse the cause of any deviations, and initiate remedial action to address the underlying causes. At appropriate times, perform root cause analysis across deviations.

View value and Risk Drivers  help

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Value Drivers

  • Enhanced cost-efficiency of service quality and readiness for future change
  • Continuous process improvement
  • A greater level of accountability and ownership of performance within the organisation
  Risk Drivers
  • Process performance weaknesses remaining and repeating themselves
  • Lost opportunities for improvement
  • Good performance not recognised, demotivating staff

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  1. Compare the performance values to internal targets and benchmarks and, where possible, to external benchmarks (industry and key competitors).
  2. Consider implementing in parallel with the performance management system a less formal feedback mechanism to obtain alternative measures of perceived performance. Use the data to improve the performance measurement system and, where necessary, solution and service delivery.
  3. Assess performance against targets and analyse results. Compare measured performance to targets at agreed-to intervals. Ensure that performance targets and results are communicated to IT and senior and business management via the established performance monitoring framework.
  4. Analyse the cause of deviations against targets, initiate remedial actions, assign responsibilities for remediation, and follow up. At appropriate times, review all deviations and search for root causes, where necessary. Document the issues for further guidance if the problem recurs. Collect and retain the appropriate evidence and documentation to support the analysis.
  5. Where feasible, link achievement of performance targets to the organisational reward compensation system.

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Volume 3, 2107
by Jayakumar Sundaram, CISA, ISO 27001 LA
The SoA is a continuously updated and controlled document that provides an overview of information security implementation.
Volume 2, 2018
by Ron Davidson
The threat landscape has changed significantly for operational technology (OT) environments as their connectivity to IT networks and the Internet has exponentially increased.
Volume 2, 2018
by Ed Moyle
Sometimes leveraging what is available can get us around obstacles that would otherwise be crippling to accomplishing our goals.
Volume 2, 2018
by Robert E. Davis, DBA, CISA, CICA
Innovation is the process of transforming an idea or concept into a functional and marketable value proposition reflecting creative opportunity.
Volume 2, 2018
Until a few years ago, many organizations did not adopt new technologies unless they were proven, stabilized and in use.
Volume 2, 2018
by Ian Cooke, CISA, CGEIT, CRISC, COBIT Assessor and Implementer, CFE, CPTE, DipFM, ITIL Foundation, Six Sigma Green Belt
Innovation is defined as the introduction of something new or a new idea, method or device; therefore, introducing something new to a process is innovating.

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