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ME1.6 - Remedial Actions

This topic is intended to enable collaboration and sharing of information to facilitate a better understanding and approach to implementing this COBIT control objective based on the risk, value and guidance provided by its corresponding control practices.

COBIT Control Objective ME1.6 - Remedial Actions is contained within Process Popup Monitor and Evaluate IT Performance.

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Remedial Actions

Identify and initiate remedial actions based on performance monitoring, assessment and reporting. This includes follow-up of all monitoring, reporting and assessments through:
  • Review, negotiation and establishment of management responses
  • Assignment of responsibility for remediation
  • Tracking of the results of actions committed

View value and Risk Drivers  help

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Value Drivers

  • Management’s proactive commitment to remedial action
  • Underlying performance problems resolved effectively and in a timely fashion
  • Process performance taken seriously, and a culture of continuous improvement encouraged
  Risk Drivers
  • Incidents due to unresolved problems
  • Poor performance not acted upon, leading to further degradation
  • Performance measurement not taken seriously

View Control Practices  help

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  1. Design processes, policies and procedures to initiate, prioritise and allocate responsibility for remedial actions to improve IT’s solution and service delivery capability and performance. Ensure that appropriate tracking of actions is taken.
  2. Initiate remedial action tasks based on the agreed-upon processes, policies and procedures. Define clear outcomes and conduct periodic progress reviews.
  3. Identify specific significant deviations in corrective action implementation and generally substandard performance trends, and escalate those to senior management.
  4. Upon satisfactory completion, compare remedial action tasks against prespecified outcomes and recognise good performance in process improvement. Follow up on the completion of remedial actions and learn from experiences to avoid future deviations.
  5. Provide training to ensure that the organisation has adequate skills in measurement, data collection and analysis, and that staff members adopt and promote the performance measurement culture.

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