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ME4.3 - Value Delivery

This topic is intended to enable collaboration and sharing of information to facilitate a better understanding and approach to implementing this COBIT control objective based on the risk, value and guidance provided by its corresponding control practices.

COBIT Control Objective ME4.3 - Value Delivery is contained within Process Popup Provide IT Governance.

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Value Delivery

Manage IT-enabled investment programmes and other IT assets and services to ensure that they deliver the greatest possible value in supporting the enterprise’s strategy and objectives. Ensure that the expected business outcomes of IT-enabled investments and the full scope of effort required to achieve those outcomes are understood; that comprehensive and consistent business cases are created and approved by stakeholders; that assets and investments are managed throughout their economic life cycle; and that there is active management of the realisation of benefits, such as contribution to new services, efficiency gains and improved responsiveness to customer demands. Enforce a disciplined approach to portfolio, programme and project management, insisting that the business takes ownership of all IT-enabled investments and IT ensures optimisation of the costs of delivering IT capabilities and services.

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Value Drivers

  • Cost-efficient delivery of solutions and services
  • Optimised use of IT resources
  • Business needs supported efficiently
  • Increasing support for use of IT by enterprise stakeholders
  • Increased value contribution of IT to business objectives
  • Reliable and accurate picture of costs and likely benefits
  Risk Drivers
  • Misdirected IT investments
  • Value not obtained from the IT assets and services
  • Decreasing customer satisfaction
  • Increasing costs for IT investments and operations
  • Lack of alignment between the business objectives and the IT architecture
  • Expected benefits not realised

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  1. Monitor delivery of IT services to ensure that they support and provide benefit to business processes. Direct IT investment programmes to ensure that they deliver tangible benefits in keeping with original objectives. Establish co-responsibility between the business and IT for IT investments.
  2. Establish IT and business architectures that are designed to drive maximum business value. Standardise architectures and technology to reduce complexity and achieve cost optimisation.
  3. Monitor whether IT investments are based on a balance of risk and benefit, with budgets that are acceptable and take into account return and competitive aspects of IT investments.
  4. Evaluate the IT asset portfolio on a regular basis to ensure that value in relation to costs is optimised.
  5. Monitor the IT budget and investment plan to ensure that they are realistic and integrated into the overall financial plan.
  6. Proactively seek ways to ensure that IT initiatives are managed with a view to enhancing enterprise value whilst managing business and executive expectations.

 

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Events & Online Learning: 17 total

3 May 2012
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7 May 2012
ISACA International Event
Orlando, Florida, USA
Get the knowledge you need to stay one step ahead of the competition and keep up with changing professional trends at ISACA’s North America CACS Conference.
15 May 2012
ISACA International Event
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Journal Articles: 749 total

Volume 2, 2019
by ISACA Member and Certification Holder Compliance
Volume 3, 2012
by Ookeditse Kamau, CISA, CIA
Quality evidence collected during the audit process enhances the overall quality of the work performed and significantly reduces audit risk.
Volume 3, 2012
by Vasant Raval, CISA, DBA
A cohesive effort on all fronts by the community of organizations could lead to best practices, benchmarks and even accreditation standards in the arena of information ethics.
Volume 3, 2012
by Aarni Heiskanen, LJK
A program or project portfolio explains how an organization is implementing its strategy with projects.
Volume 3, 2012
by Kai-Uwe Ruhse, CISA, PCI QSA, and Maria Baturova
This article describes real cloud computing project case studies, which show that moving to the cloud is an important strategic decision for IT managers.
Volume 3, 2012
by Steven J. Ross, CISA, CISSP, MBCP
To accelerate investments in security, we security professionals must do a better job of communicating the reality of the threats that our organizations face.

Wikis: 2 total

Blog Posts: 126 total

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