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ME4.6 - Performance Measurement

This topic is intended to enable collaboration and sharing of information to facilitate a better understanding and approach to implementing this COBIT control objective based on the risk, value and guidance provided by its corresponding control practices.

COBIT Control Objective ME4.6 - Performance Measurement is contained within Process Popup Provide IT Governance.

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Performance Measurement

Confirm that agreed-upon IT objectives have been met or exceeded, or that progress toward IT goals meets expectations. Where agreed-upon objectives have been missed or progress is not as expected, review management’s remedial action. Report to the board relevant portfolios, programme and IT performance, supported by reports to enable senior management to review the enterprise’s progress toward identified goals.

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Value Drivers

  • Increased process performance
  • Areas of improvement identified
  • IT objectives and strategies being and remaining in line with the enterprise’s strategy
  • Processes overseen effectively and transparently
  • Timely and effective management reporting enabled
  Risk Drivers
  • Performance gaps not identified in a timely manner
  • Decreased stakeholder confidence
  • Service deviations and degradations not recognised and addressed, resulting in failure to deliver business requirements
  • Service performance failures causing legal and regulatory compliance exposures

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  1. Assess senior management’s performance in the execution and achievement of IT strategies and alignment with business strategies. Review significant failures and provide direction to rectify organisational or systemic causes through appropriate corrective actions.
  2. Obtain assurance of the satisfactory performance and control and risk management of IT and that the major IT decisions have been made appropriately. Consider independent assurance (internal or external) where an objective or specialist’s opinion is required.
  3. Direct the IT scorecard to be properly linked to business goals and accepted by the business. Compare the measurement of IT performance with the contribution of IT to the business (i.e., delivering the promised business value).

 

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3 May 2012
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15 May 2012
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Journal Articles: 749 total

Volume 2, 2019
by ISACA Member and Certification Holder Compliance
Volume 3, 2012
by Ookeditse Kamau, CISA, CIA
Quality evidence collected during the audit process enhances the overall quality of the work performed and significantly reduces audit risk.
Volume 3, 2012
by Vasant Raval, CISA, DBA
A cohesive effort on all fronts by the community of organizations could lead to best practices, benchmarks and even accreditation standards in the arena of information ethics.
Volume 3, 2012
by Aarni Heiskanen, LJK
A program or project portfolio explains how an organization is implementing its strategy with projects.
Volume 3, 2012
by Kai-Uwe Ruhse, CISA, PCI QSA, and Maria Baturova
This article describes real cloud computing project case studies, which show that moving to the cloud is an important strategic decision for IT managers.
Volume 3, 2012
by Steven J. Ross, CISA, CISSP, MBCP
To accelerate investments in security, we security professionals must do a better job of communicating the reality of the threats that our organizations face.

Wikis: 2 total

Blog Posts: 126 total

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