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PO4.13 - Key IT Personnel

This topic is intended to enable collaboration and sharing of information to facilitate a better understanding and approach to implementing this COBIT control objective based on the risk, value and guidance provided by its corresponding control practices.

COBIT Control Objective PO4.13 - Key IT Personnel is contained within Process Popup Define the IT Processes, Organisation and Relationships

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Key IT Personnel

Define and identify key IT personnel (e.g., replacements/backup personnel), and minimise reliance on a single individual performing a critical job function.

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Value Drivers

  • Properly trained key IT personnel
  • Reduced dependency on individual key IT personnel
  • Knowledge sharing
  • Continuity of IT services
  • Critical IT roles reliably supported
  • Succession planning
  Risk Drivers
  • Insufficient skills of key IT personnel
  • Reliance on single knowledge experts
  • Inadequate knowledge sharing or succession planning
  • Critical tasks and roles not performed

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  1. Identify key processes, the individual(s) supporting the processes and critical areas that lack job redundancy. Ensure that management periodically reviews key processes to identify which are critical to the organisation and considers the availability of individuals with the relevant skills, experience and knowledge to fulfill the critical roles.
  2. Identify the availability of qualified resources with the appropriate skills, experience and knowledge, who could provide job redundancy for key processes.
  3. Ensure that outsourcing or other arrangements have been made to provide job redundancy for key processes when required.
  4. Ensure appropriate availability and coverage of staff to support key programmes, projects and processes, such as considering coverage during time-off requests, vacations and leaves of absence.
  5. Ensure the periodic update of contact lists that include the primary personnel and alternative contacts (e.g., backup personnel, third parties) for key processes.
  6. Ensure the creation and maintenance of documentation such as job procedures for key processes. Backup personnel are cross-trained on their job responsibilities to support other key processes when required.

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Journal Articles: 65 total

Volume 3, 2013
by Larry G. Wlosinski, CISA, CISM, CRISC, CAP, CDP, CISSP, ITIL
How will an organization’s information security staff be affected if the organization’s computer systems are moved to a cloud environment?
Volume 2, 2013
by Nurudeen Odeshina, CISA, CISM, CRISC, ISO 27001 LI, ITSM
As is often said, “information security is not a destination, it is a journey,” and for the organization it means continuous improvement.
Volume 1, 2013
by Rajesh Bhatia, CISA, CGEIT, PMP, MDP
IT governance implementation and institutionalization in enterprise business units is dependent on buy-in from the business-unit executives.
Volume 1, 2013
by Ingrid Robinson, CPA, CIA, and Margaret Jodha, CPA, CGA
Today’s IT business environment requires regulatory compliance, cost control, availability, risk management, business alignment, timely project delivery, change and continuous innovation to deliver stakeholder value.
Volume 4, 2011
by Charu Pelnekar, CISA, CISM, ACA, AICWA, BCOM, CISSP, CPA, MCSE, QSA
The goal of this article is to provide guidance on the planning and decision-making processes associated with ISO 27001 implementation.
Volume 4, 2011
by Gan Subramaniam, CISA, CISM, CCNA, CCSA, CIA, CISSP, ISO 27001 LA, SSCP
Let us try to develop a checklist to audit the IT systems integration project.

Wikis: 2 total

Blog Posts: 7 total

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