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PO4.13 - Key IT Personnel

This topic is intended to enable collaboration and sharing of information to facilitate a better understanding and approach to implementing this COBIT control objective based on the risk, value and guidance provided by its corresponding control practices.

COBIT Control Objective PO4.13 - Key IT Personnel is contained within Process Popup Define the IT Processes, Organisation and Relationships

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Key IT Personnel

Define and identify key IT personnel (e.g., replacements/backup personnel), and minimise reliance on a single individual performing a critical job function.

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Value Drivers

  • Properly trained key IT personnel
  • Reduced dependency on individual key IT personnel
  • Knowledge sharing
  • Continuity of IT services
  • Critical IT roles reliably supported
  • Succession planning
  Risk Drivers
  • Insufficient skills of key IT personnel
  • Reliance on single knowledge experts
  • Inadequate knowledge sharing or succession planning
  • Critical tasks and roles not performed

View Control Practices  help

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  1. Identify key processes, the individual(s) supporting the processes and critical areas that lack job redundancy. Ensure that management periodically reviews key processes to identify which are critical to the organisation and considers the availability of individuals with the relevant skills, experience and knowledge to fulfill the critical roles.
  2. Identify the availability of qualified resources with the appropriate skills, experience and knowledge, who could provide job redundancy for key processes.
  3. Ensure that outsourcing or other arrangements have been made to provide job redundancy for key processes when required.
  4. Ensure appropriate availability and coverage of staff to support key programmes, projects and processes, such as considering coverage during time-off requests, vacations and leaves of absence.
  5. Ensure the periodic update of contact lists that include the primary personnel and alternative contacts (e.g., backup personnel, third parties) for key processes.
  6. Ensure the creation and maintenance of documentation such as job procedures for key processes. Backup personnel are cross-trained on their job responsibilities to support other key processes when required.

 

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7 May 2012
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ISACA Training is a unique educational event designed to provide the tools you need to maintain, update and upgrade your skills, and to continue your professional development.
2 Oct 2012
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Journal Articles: 61 total

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