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PO4.14 - Contracted Staff Policies and Procedures

This topic is intended to enable collaboration and sharing of information to facilitate a better understanding and approach to implementing this COBIT control objective based on the risk, value and guidance provided by its corresponding control practices.

COBIT Control Objective PO4.14 - Contracted Staff Policies and Procedures is contained within Process Popup Define the IT Processes, Organisation and Relationships

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Contracted Staff Policies and Procedures

Ensure that consultants and contract personnel who support the IT function know and comply with the organisation’s policies for the protection of the organisation’s information assets such that they meet agreed-upon contractual requirements.

View value and Risk Drivers  help

Hide value and Risk Drivers help


Value Drivers

  • Contracted staff supporting the needs of the business
  • Knowledge sharing and retention within the organisation
  • Protection of the information assets
  • Control over the contracted personnel’s activities
  Risk Drivers
  • Increased dependence on key (contracted) individuals
  • Gaps between expectations and the capability of contracted personnel
  • Work performed not aligned with business requirements
  • No knowledge capture or skills transfer from contracted personnel
  • Inefficient and ineffective use of contracted staff
  • Failure of contracted staff to adhere to organisational policies for the protection of information assets
  • Litigation costs from disagreements over expectations for responsibility and accountability

View Control Practices  help

Hide Control Practices  help

  1. Implement policies and procedures that describe when, how and what type of work can be performed or augmented by consultants and/or contractors, in accordance with the organisation’s enterprisewide IT procurement policy.
  2. Require contractors to comply with the organisation’s policies and procedures (e.g., requirements for security clearance, physical and logical access control requirements, client equipment and personnel, information confidentiality requirements, and nondisclosure agreements). At the commencement of the contract, the contractor formally agrees to be bound by the organisation’s IT policies. Contractors are advised that management reserves the right to monitor and inspect all usage of IT resources, including e-mail, voice communications, and all programs and data files.
  3. Provide contractors with a clear definition of their roles and responsibilities as part of their contracts. Contractors are explicitly required to document their work to agreed-upon standards and formats.
  4. Ensure that an individual with appropriate authority within the IT function has responsibility for reviewing the contractor’s work and approving payments.

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