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PO4.15 - Relationships

This topic is intended to enable collaboration and sharing of information to facilitate a better understanding and approach to implementing this COBIT control objective based on the risk, value and guidance provided by its corresponding control practices.

COBIT Control Objective PO4.15 - Relationships is contained within Process Popup Define the IT Processes, Organisation and Relationships

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Establish and maintain an optimal co-ordination, communication and liaison structure between the IT function and various other interests inside and outside the IT function, such as the board, executives, business units, individual users, suppliers, security officers, risk managers, the corporate compliance group, outsourcers and offsite management.

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Value Drivers

  • Efficient identification and resolution of issues
  • Alignment of goals and approaches with business objectives and methodologies
  • Positive involvement of stakeholders
  • Clearly defined ownership and accountability for relationship management
  Risk Drivers
  • Extended gaps between the identification and resolution of issues
  • Inadequate identification of improvements
  • Gaps between business objectives and IT policies, guidelines and methodologies

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  1. Ensure that IT management has identified the key stakeholders (i.e., users, suppliers, security officers, risk managers, regulators) inside and outside the IT function.
  2. Ensure that ownership and accountability for relationships between IT and key stakeholders are effectively managed. Appropriately skilled and experienced IT personnel are assigned to key stakeholders, giving consideration to the complexity and significance of the relationship to the IT function.
  3. Establish and implement a plan to co-ordinate and communicate activities for the key stakeholders to assist them in supporting the organisation’s strategic initiatives.
  4. Establish an appropriate forum (i.e., conference calls, ad hoc meetings, focus groups) that facilitates IT-related activities and communications amongst various internal and external stakeholders.
  5. Obtain regular feedback from key stakeholders to drive continuous improvement in the IT function and relationship management. For contractual (e.g., suppliers) and quasicontractual (e.g., internal service level agreements) relationships, hold regular formal meetings to assess performance and agree on improvement plans.

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Journal Articles: 239 total

Volume 3, 2107
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Bayesian networks can capture the complex interdependencies among risk factors and can effectively combine data with expert judgment.
Volume 1, 2018
by Steven J. Ross, CISA, CISSP, MBCP
Managing availability in a multi-modal environment requires a great deal of attention to details, which are being defined by the multi-modal pioneers of our day.
Volume 1, 2018
by Aditya K. Sood, Ph.D., and Rehan Jalil
With the robust requirements listed by upcoming regulations, such as GDPR, the importance of a cloud app security solution cannot be ignored.
Volume 1, 2018
by Sandy Fadale, CRISC, CISM, CGEIT
Get to know your network.
Volume 6, 2017
by Robert Putrus, CISM, CFE, CMC, PE, PMP
This article presents a risk-based management approach to third-party data security risk and compliance through the development of a third-party risk register.

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