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PO4.6 - Establishment of Roles and Responsibilities

This topic is intended to enable collaboration and sharing of information to facilitate a better understanding and approach to implementing this COBIT control objective based on the risk, value and guidance provided by its corresponding control practices.

COBIT Control Objective PO4.6 - Establishment of Roles and Responsibilities is contained within Process Popup Define the IT Processes, Organisation and Relationships

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Establishment of Roles and Responsibilities

Establish and communicate roles and responsibilities for IT personnel and end users that delineate between IT personnel and end-user authority, responsibilities and accountability for meeting the organisation’s needs.

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Value Drivers

  • Effective individual performance
  • Activities allocated to specific positions
  • Efficient recruitment of appropriately skilled and experienced IT staff
  • Effective staff performance
  Risk Drivers
  • Non-compliance with regulations
  • Compromised information
  • Recruitment of staff not working as intended
  • Fraudulent system usage
  • Non-responsive IT organisation

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  1. Formalise the skills, experience, authority, responsibility and accountability for each IT task. Update the IT task descriptions when IT tasks change.
  2. Assign all IT tasks to one or more roles, and assign roles to IT personnel.
  3. Allocate accountabilities and responsibilities to roles rather than to organisational positions to support the execution of the role. Allocate roles to organisational positions and allocate organisational positions to individuals.
  4. Inform IT personnel about their roles and any changes to their roles.
  5. Ensure that line managers periodically confirm the accuracy of the role descriptions for their team members.
  6. Develop the role description to outline key goals and objectives, which include SMARRT measures, for use in the staff performance evaluation process.
  7. Ensure that role descriptions for staff members across the organisation specifically identify responsibilities regarding information systems, internal control and security.
  8. Ensure that management initiates regular training and awareness campaigns to reinforce staff knowledge of roles. This may be supplemented with occasional assessments of understanding and compliance.
  9. Require all employees to comply with enterprisewide (e.g., corporate) and applicable department policies related to internal control, security and confidentiality.

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Volume 4, 2017
by Mathew Nicho, Ph.D., CEH, CIS, ITIL Foundation, RWSP, SAP, Shafaq Khan, Ph.D., CIS, PMBOK, PMP, SAP, and Ram Mohan, CRISC, CISM, CGEIT, ISO 27001, ITIL Foundation
A key issue often cited by information systems (IS) executives in the last three decades is aligning IT with business, which assists in realizing value from IT investments.
Volume 4, 2017
by Steven De Haes, Ph.D., Anant Joshi, Ph.D., Tim Huygh and Salvi Jansen
IT governance, also referred to as governance of enterprise IT (GEIT) or corporate governance of IT, is a subset of corporate governance that is concerned with enterprise IT assets.
Volume 4, 2017
by Mathew Nicho, Ph.D., CEH, CIS, ITIL Foundation, RWSP, SAP, Shafaq Khan, Ph.D., CIS, PMBOK, PMP, SAP and Ram Mohan, CRISC, CISM, CGEIT, ISO 27001
The Emirates National Oil Company embarked on an initiative to realize value out of IT assets through Information Technology Infrastructure Library (ITIL) process implementation.
Volume 3, 2017
by Vasant Raval, DBA, CISA, ACMA, and Rajesh Sharma, Ph.D., ITIL-F, Six Sigma Black Belt
Success does not teach much, if anything; it is the failure that provides lessons to do better in the future.
Volume 1, 2017
by Cheryl Ritts, MSIS
Many enterprises are quick to leap into cloud relationships. Very often, they do so without any analysis—formal or informal—of the value they expect to get in return.
Volume 1, 2017
by Graciela Braga, CGEIT, COBIT Foundation, CPA
When discussing the impact of IT on cities, some questions arise: How have cities been transformed by IT? Can this transformation be measured? What are the benefits and risk factors of the transformation?

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