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PO4.7 - Responsibility for IT Quality Assurance

This topic is intended to enable collaboration and sharing of information to facilitate a better understanding and approach to implementing this COBIT control objective based on the risk, value and guidance provided by its corresponding control practices.

COBIT Control Objective PO4.7 - Responsibility for IT Quality Assurance is contained within Process Popup Define the IT Processes, Organisation and Relationships

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Responsibility for IT Quality Assurance

Assign responsibility for the performance of the quality assurance (QA) function and provide the QA group with appropriate QA systems, controls and communications expertise. Ensure that the organisational placement and the responsibilities and size of the QA group satisfy the requirements of the organisation.

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Value Drivers

  • Quality assurance as an integral part of IT’s responsibilities
  • Processes in line with the organisation’s quality expectations
  • Proactive identification of improvements to IT functionality and business processes
  • Proactive identification of quality issues and business risks
  Risk Drivers
  • Reputational damage
  • Undetected quality-related risks that impact the overall business
  • Increased costs and time delays due to poor quality control
  • Quality assurance not applied consistently or effectively
  • Inconsistencies in quality across the organisation
  • Reduced business performance

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  1. Ensure that the QA function’s reporting line is such that it can operate with adequate independence and report its findings objectively.
  2. Ensure that the role of the QA function includes:
    • Monitoring processes to ensure compliance with the organisation’s QA-related policies, standards and procedures (e.g., compliance with the organisation’s development methodology)
    • Acting as a centre of expertise for the development of QA-related policies (e.g., QA requirements in a system development life cycle), standards and procedures
    • Adopting and aligning with QA best practices and standards
  3. Ensure that the staffing levels and skills for the QA function are commensurate with the size of the organisation and the QA function’s responsibilities. Skills include those related to quality assurance, IT, controls, processes and communication.
  4. Encourage senior management’s sponsorship and active support of the QA function.
  5. Define and document a process for identifying, escalating and resolving issues identified to the QA process.
  6. Ensure that the QA function reports periodically on its findings and recommendations.

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As business broaden in scope and relevant regulations, laws, and internal policies and procedures play a major role in operational constraints and opportunities. Given that Information Technology resources and record sources are increasingly widespread a...
Ralph498 | 12/20/2016 8:59:55 AM | COMMENTS(0)

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Posted by ISACA 596 days ago
Posted by James Aquino 2915 days ago

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Journal Articles: 2 total

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Volume 4, 2012
by Adrienne Bellehumeur, CISA, CA, PMP
Documentation is essential for IT departments to achieve their objectives: protecting their intellectual capital and business continuity, and improving clarity and momentum in projects and operations.

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