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PO5.5 - Benefit Management

This topic is intended to enable collaboration and sharing of information to facilitate a better understanding and approach to implementing this COBIT control objective based on the risk, value and guidance provided by its corresponding control practices.

COBIT Control Objective PO5.5 - Benefit Management is contained within Process Popup Manage the IT Investment

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Benefit Management

Implement a process to monitor the benefits from providing and maintaining appropriate IT capabilities. IT’s contribution to the business, either as a component of IT-enabled investment programmes or as part of regular operational support, should be identified and documented in a business case, agreed to, monitored and reported. Reports should be reviewed and, where there are opportunities to improve IT’s contribution, appropriate actions should be defined and taken. Where changes in IT’s contribution impact the programme, or where changes to other related projects impact the programme, the programme business case should be updated.

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Value Drivers

  • Accurate identification of benefit variances during and after implementation
  • Accurate information for portfolio decisions, i.e., continue, adjust or retire programmes
  • Properly priced service delivery
  • Transparency of IT’s contribution to the business
  • Business understanding of actual cost and benefit of IT
   Risk Drivers
  • Misspending of IT investments
  • Inappropriate service pricing
  • IT value contribution not transparent
  • Incorrect perception of IT value contribution

View Control Practices  help

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  1. Develop metrics for monitoring IT’s contribution to the business case and establish in co-operation with all stakeholders:
    • Targets that reflect on the required IT capabilities and, where possible, are easy to translate into business capability targets
    • Trends in terms of cost reduction and the satisfaction of IT’s customers with the services delivered
    • Post-implementation reviews for IT projects
  2. Assign accountability for achieving benefits as recorded in the business case. Track and record in the business case how benefits change through the life cycle of programmes and projects and how they compare to internal and industry benchmarks.
  3. Communicate the underlying reasons for measuring and monitoring selected benefits and the remediation process for identified deviations.
  4. Implement corrective action when benefits significantly deviate:
    • For IT-enabled investment programmes—Update the business case of the project and the programme, and inform those responsible for portfolio management.
    • For IT service delivery—Initiate improvement.
  5. Consider obtaining guidance from external experts, industry leaders and comparative benchmarking data to test and improve the metrics and targets.
  6. Identify, quantify and qualify benefits of delivering IT solutions, providing IT services and managing IT assets as IT’s contribution to the business case.

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Documents & Publications: 101 total

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Downloads
Risk IT Framework
Posted by ISACA 219 days ago
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Val IT Framework 2.0
Posted by ISACA 709 days ago
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VAL IT Business Case
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The Risk IT Practitioner Guide
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Once more unto the Breach: Managing Information Security in an Uncertain World
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Events & Online Learning: 7 total

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6 May 2013
ISACA International Event
Cloud Computing: Seeing through the Clouds - What the IT Auditor Needs to Know-Washington, DC
Washington, DC, US
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23 May 2013
Online
Webinar: Best Practices for Managing Today’s Complex Web of Digital Identities & Personas
Online
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10 Jun 2013
ISACA International Event
INSIGHTS 2013: ISACA's World Congress
Berlin, Germany
Early bird deadline has been extended: save over US $350 when you register by 1 May. Learn from industry-leading IT experts at Insights 2013. This is a unique opportunity to discover revolutionary new ideas at the world’s premier business event.
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16 Sep 2013
ISACA International Event
2013 EuroCACS / ISRM
London, England
Stay on top of the trends and opportunities of the dynamic technology industry at EuroCACS/ISRM 2013 in Berlin—the leading European conference for IT audit, assurance, security and risk professionals. Save over US $200 when you register by 22 July!
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30 Sep 2013
ISACA International Event
Conferencia Latinoamericana
Medellín, Colombia
La Conferencia Latinoamericana CACS/ISRM 2013 en Medellín, Colombia es la conferencia principal latinoamericana para los profesionales de auditoría, riesgo y seguridad de la información. Ahorre más de EE.UU. $ 100 si se inscribe antes del 7 de agosto!
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14 Oct 2013
ISACA International Event
Training Week Boston
Boston, MA, USA
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Journal Articles: 262 total

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Volume 3, 2013
Book Review: Official Certified Ethical Hacker Review Guide, Version 7.1
by Steven DeFino and Larry Greenblatt | Reviewed by Dauda Sule, CISA
This Guide is targeted toward individuals who wish to attain the Certified Ethical Hacker (CEH) certification.
Volume 2, 2013
Is the TJ Hooper Case Relevant for Today’s Information Security Environment?
by Darlene Tester
Not performing a full risk assessment before determining what security controls should be implemented is equivalent to not “looking before you leap.”
Volume 2, 2013
Why Should Organizations Care About Professional Certifications?
by Bob Smart, CISA, CISM, CRISC, MACS Snr, MBIS
Professional certifications can be defined as a promise made by the certifying body that the recipient has demonstrated a minimum level of capabilities.
Volume 2, 2013
Governance, Risk and Compliance—Tying It All Together
by Samuel Pierre-Louis, CISSP-ISMP, René Sanchez, CISM, CBCP, MBCI, and Molly Shek, CISM, CGEIT, CRISC, PMP, RHIA
How does an organization that is faced with numerous federal and state compliance requirements meet the challenge?
Volume 2, 2013
Aspirations to Reality—Filling the Cloud Computing Performance Gap
by Vicki Gatewood, CGEIT, CRISC
For all of the positive claims about the benefits of cloud computing, there have been as many articles warning of the dangers.
Volume 2, 2013
JOnline: Improving Governance Models
by Rajesh Bhatia, CISA, CGEIT, PMP, MDP
This article discusses the benefits of using the framework of the five IT governance focus areas.
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Wikis: 2 total

Blog Posts: 139 total

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29 Mar 2013
IBM 2013 Global Reputational Risk and IT Study
Check out the video interview with Jack Danahy on the 2013 Global Reputational Risk and IT Study and please leaving your ratings and feedback on the video landing page. https://ibm.biz/Bdxb3k
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18 Mar 2013
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13 Mar 2013
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22 Feb 2013
Privacy is NOT dead!
It is disheartening in the extreme when privacy, security, audit, governance and legal professionals persist the self-fulfilling-prophetic chant that “privacy is dead.” It isn't dead—or even dying. Quite the opposite, in fact. Seven bills have come b...
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18 Feb 2013
Look First WiFi Lesson
If I were to tell you that the following capture was off a WiFi Access Point - you may be alarmed. If however, I was also to tell you this was an AP supporting the WiFi access needs for the Clients of a very well known 4 Star London Hotel, you may be even...
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18 Feb 2013
Anonymous and the CSIRT
Wehave observed groups arrive on the Hacking Scene, and one very notablerepresentation is the now infamous Anonymous. But, who are they, what is thereobjective, and what are the implications for the future?Whoare they? To shed a little light, and possibly...
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