Find Resources & Connect with members on topics that interest you.

AI - Acquire and Implement

PO - Plan and Organize

DS - Deliver and Support

Please sign in to see your topics.

You must be logged in to join this group.

PO8.1 - Quality Management System

This topic is intended to enable collaboration and sharing of information to facilitate a better understanding and approach to implementing this COBIT control objective based on the risk, value and guidance provided by its corresponding control practices.

COBIT Control Objective PO8.1 - Quality Management System is contained within Process Popup Manage Quality.

Learn more about COBIT and related publications.

Click “Join This Community” to be able to actively participate in discussions and contribute content. You must be an ISACA member to join this topic. Join ISACA now.

This Topic Has:
18 Members
0 Online
4619 Visits

Community Leader

Knowledge Center Manager

Knowledge Center Manager

Title: Become a Topic Leader!

Badge: Energizer

Quality Management System

Establish and maintain a QMS that provides a standard, formal and continuous approach regarding quality management that is aligned with business requirements. The QMS should identify quality requirements and criteria; key IT processes and their sequence and interaction; and the policies, criteria and methods for defining, detecting, correcting and preventing non-conformity. The QMS should define the organisational structure for quality management, covering the roles, tasks and responsibilities. All key areas should develop their quality plans in line with criteria and policies and record quality data. Monitor and measure the effectiveness and acceptance of the QMS, and improve it when needed.

View value and Risk Drivers  help

Hide value and Risk Drivers help

Value Drivers

  • Alignment with and achievement of business requirements for IT
  • Stakeholder satisfaction ensured
  • Consistent QA environment understood and followed by all staff members
  • Efficient, effective and standardised operation of IT processes
  Risk Drivers
  • Insufficient quality in services and solutions, resulting in faults, rework and increased costs
  • Ad hoc and, therefore, unreliable QA activities
  • Misalignment with industry good practices and business objectives
  • Ambiguous responsibility for quality, leading to quality reduction

View Control Practices  help

Hide Control Practices  help

  1. Develop and document a QMS, with input from IT management and external and internal stakeholders, that is consistent with relevant enterprisewide quality frameworks, to encourage a standardised and continuous approach to quality.
  2. Endorse the QMS and effectively communicate the approach (e.g., through regular, formal quality training programmes).
  3. For each important process, project or objective, define an appropriate quality plan that is in alignment with the enterprise quality management criteria and policies.
  4. Regularly review the continued relevance, efficiency and effectiveness of specific quality management processes. Monitor the achievement of quality objectives.
  5. Identify and document root causes for non-conformance, and communicate findings to IT management and other stakeholders in a timely manner to enable remedial action to be taken. Where appropriate, perform follow-up reviews.
  6. Benchmark the results of the quality reviews against industry guidelines, standards and similar types of enterprises.

Discussions: 1 total

Must be a Topic member to contribute
We have no formal QMS system. I'd like to get one started. Any advise on how to get started would be appreciated.
Janice | 9/8/2012 2:15:22 AM | COMMENTS(1)

Documents & Publications: 32 total

Must be a Topic member to contribute
View All »
Posted by ISACA 623 days ago
Posted by ISACA 952 days ago
Posted by ISACA 1012 days ago
ICQs and Audit Programs
Posted by ISACA 1402 days ago
ICQs and Audit Programs
Posted by ISACA 1402 days ago

Events & Online Learning: 3 total

13 Aug 2018
ISACA International Event
Nashville, Tennessee, US
2018 GRC Conference - 13-15 August , Nashville, TN. Explore the future of Governance Risk and Control through expert-led workshops and sessions developed by the IIA and ISACA. Register early for our GRC learning tracks.

Journal Articles: 65 total

Volume 3, 2107
by Jayakumar Sundaram, CISA, ISO 27001 LA
The SoA is a continuously updated and controlled document that provides an overview of information security implementation.
Volume 3, 2018
by Jen Hajigeorgiou, Editor
The ISACA Journal has a proud tradition of serving our community for more than 40 years, evolving to meet the needs and interests of practitioners amid the ever-changing technology landscape.
Volume 3, 2018
by Ofir Eitan, CISM, CCSK, CTI
One of the major challenges chief information security officers (CISOs) face in almost any organization is prioritizing information security interests with regard to IT interests.
Volume 2, 2018
by Robert E. Davis, DBA, CISA, CICA
Innovation is the process of transforming an idea or concept into a functional and marketable value proposition reflecting creative opportunity.
Volume 2, 2018
Until a few years ago, many organizations did not adopt new technologies unless they were proven, stabilized and in use.
Volume 1, 2018
by Chris Poulin
While today everyone worships their smartphones as if the device itself demands their constant and public attention, there’s a new transformative technology that’s even more pervasive...

Wikis: 2 total

Blog Posts: 17 total

5 Jun 2018
Recently, I witnessed an interesting webcast by Scopism, an UK-based consulting and training company. They announced the publication of the SIAM(c) Foundation Body of Knowledge, available for free through their website Service Integration...
Posted By : Peter873 | 2 comments
Information Security and Privacy is hot issue at present time. Number of security breaches is rapidly increasing.  In case of late detection, costs of breaches are skyrocketing. In the same time Artificial Intelligence (AI), Machine Learning (ML) are fast...
Posted By : Dragan Pleskonjic | 0 comments
Public Key Infrastructure or PKI has been around for more than twenty years and just like a twenty-year-old it may have finally found its home with device protection. When PKI first hit the scene, it was revolutionary. A way to share information without s...
Posted By : Kenneth687 | 0 comments
The real success story is adoption of technology, and adoption is possible if the team which is implementing the Tech solution have vision and purpose of that solution to be adoptable by larger users / stake holders. We always do not get green field proje...
Posted By : Gopal207 | 0 comments
“Enterprise architecture is now a strategic componentof every forward-thinking organization around the world.”Source: Related Article: Common Perspective on Enterprise Architecture: http://feapo....
Posted By : SA | 1 comments
Let us have positive inspirational slogans for every situation. Last week I started the project meeting like this: I don't know you are all so good at tuning the website. The performance is now is wonderful. I could witness reduction of stress, anxiety an...
Posted By : Jayakumar Sundaram | 1 comments