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PO8.1 - Quality Management System

This topic is intended to enable collaboration and sharing of information to facilitate a better understanding and approach to implementing this COBIT control objective based on the risk, value and guidance provided by its corresponding control practices.

COBIT Control Objective PO8.1 - Quality Management System is contained within Process Popup Manage Quality.

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Quality Management System

Establish and maintain a QMS that provides a standard, formal and continuous approach regarding quality management that is aligned with business requirements. The QMS should identify quality requirements and criteria; key IT processes and their sequence and interaction; and the policies, criteria and methods for defining, detecting, correcting and preventing non-conformity. The QMS should define the organisational structure for quality management, covering the roles, tasks and responsibilities. All key areas should develop their quality plans in line with criteria and policies and record quality data. Monitor and measure the effectiveness and acceptance of the QMS, and improve it when needed.

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Value Drivers

  • Alignment with and achievement of business requirements for IT
  • Stakeholder satisfaction ensured
  • Consistent QA environment understood and followed by all staff members
  • Efficient, effective and standardised operation of IT processes
  Risk Drivers
  • Insufficient quality in services and solutions, resulting in faults, rework and increased costs
  • Ad hoc and, therefore, unreliable QA activities
  • Misalignment with industry good practices and business objectives
  • Ambiguous responsibility for quality, leading to quality reduction

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  1. Develop and document a QMS, with input from IT management and external and internal stakeholders, that is consistent with relevant enterprisewide quality frameworks, to encourage a standardised and continuous approach to quality.
  2. Endorse the QMS and effectively communicate the approach (e.g., through regular, formal quality training programmes).
  3. For each important process, project or objective, define an appropriate quality plan that is in alignment with the enterprise quality management criteria and policies.
  4. Regularly review the continued relevance, efficiency and effectiveness of specific quality management processes. Monitor the achievement of quality objectives.
  5. Identify and document root causes for non-conformance, and communicate findings to IT management and other stakeholders in a timely manner to enable remedial action to be taken. Where appropriate, perform follow-up reviews.
  6. Benchmark the results of the quality reviews against industry guidelines, standards and similar types of enterprises.

 

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Events & Online Learning: 7 total

7 May 2012
ISACA International Event
Orlando, Florida, USA
Get the knowledge you need to stay one step ahead of the competition and keep up with changing professional trends at ISACA’s North America CACS Conference.
12 Jun 2012
ISACA International Event
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ISACA Training is a unique educational event designed to provide the tools you need to maintain, update and upgrade your skills, and to continue your professional development.
7 Aug 2012
ISACA International Event
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ISACA Training is a unique educational event designed to provide the tools you need to maintain, update and upgrade your skills, and to continue your professional development.
11 Sep 2012
ISACA International Event
San Francisco, California, USA
ISACA Training is a unique educational event designed to provide the tools you need to maintain, update and upgrade your skills, and to continue your professional development.
2 Oct 2012
ISACA International Event
Orlando, Florida, USA
ISACA Training is a unique educational event designed to provide the tools you need to maintain, update and upgrade your skills, and to continue your professional development.
6 Nov 2012
ISACA International Event
New York, New York, USA
ISACA Training is a unique educational event designed to provide the tools you need to maintain, update and upgrade your skills, and to continue your professional development.

Journal Articles: 70 total

Volume 5, 2011
by Tommie W. Singleton, Ph.D., CISA, CGEIT, CITP, CPA
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Volume 4, 2011
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The goal of this article is to provide guidance on the planning and decision-making processes associated with ISO 27001 implementation.
Volume 4, 2011
by Gan Subramaniam, CISA, CISM, CCNA, CCSA, CIA, CISSP, ISO 27001 LA, SSCP
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Volume 5, 2010
by Loic Jegousse, CISA, CISM
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Volume 3, 2010
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Volume 2, 2010
by Chris Fry and Martin Nystrom | Reviewed by Tansu Gumus, CISA, CCNA

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7 Mar 2012
To share various espects in cloud computing viz; history, availability, deployment, integrity, availability, confidentiality, security, cloud sharing etc.
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Hola, se les informa a todos los que llamaron y se registraron para los cursos de CISA 2.011, que los mismos comenzarán los siguientes días: 12SEP - 40 Hrs Grupo A  19SEP - 40 Hrs Grupo B 26Sep - 40 Hrs Grupo C Modalidad 16 Hrs intensivas y Presenciale...
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El País de ayer abría en portada con la siguiente noticia relacionada con las elecciones catalanas: "La 'caza' de inmigrantes da puntos en el videojuego del PP". Os adelanto que no voy a hablar de política, así que, los que hayáis llegado hasta aquí por e...
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