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PO8.1 - Quality Management System

This topic is intended to enable collaboration and sharing of information to facilitate a better understanding and approach to implementing this COBIT control objective based on the risk, value and guidance provided by its corresponding control practices.

COBIT Control Objective PO8.1 - Quality Management System is contained within Process Popup Manage Quality.

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Quality Management System

Establish and maintain a QMS that provides a standard, formal and continuous approach regarding quality management that is aligned with business requirements. The QMS should identify quality requirements and criteria; key IT processes and their sequence and interaction; and the policies, criteria and methods for defining, detecting, correcting and preventing non-conformity. The QMS should define the organisational structure for quality management, covering the roles, tasks and responsibilities. All key areas should develop their quality plans in line with criteria and policies and record quality data. Monitor and measure the effectiveness and acceptance of the QMS, and improve it when needed.

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Value Drivers

  • Alignment with and achievement of business requirements for IT
  • Stakeholder satisfaction ensured
  • Consistent QA environment understood and followed by all staff members
  • Efficient, effective and standardised operation of IT processes
  Risk Drivers
  • Insufficient quality in services and solutions, resulting in faults, rework and increased costs
  • Ad hoc and, therefore, unreliable QA activities
  • Misalignment with industry good practices and business objectives
  • Ambiguous responsibility for quality, leading to quality reduction

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  1. Develop and document a QMS, with input from IT management and external and internal stakeholders, that is consistent with relevant enterprisewide quality frameworks, to encourage a standardised and continuous approach to quality.
  2. Endorse the QMS and effectively communicate the approach (e.g., through regular, formal quality training programmes).
  3. For each important process, project or objective, define an appropriate quality plan that is in alignment with the enterprise quality management criteria and policies.
  4. Regularly review the continued relevance, efficiency and effectiveness of specific quality management processes. Monitor the achievement of quality objectives.
  5. Identify and document root causes for non-conformance, and communicate findings to IT management and other stakeholders in a timely manner to enable remedial action to be taken. Where appropriate, perform follow-up reviews.
  6. Benchmark the results of the quality reviews against industry guidelines, standards and similar types of enterprises.

Discussions: 1 total

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We have no formal QMS system. I'd like to get one started. Any advise on how to get started would be appreciated.
Janice | 9/8/2012 2:15:22 AM | COMMENTS(1)

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Events & Online Learning: 1 total

13 Aug 2018
ISACA International Event
Nashville, Tennessee, US
2018 GRC Conference - 13-15 August , Nashville, TN. Explore the future of Governance Risk and Control through expert-led workshops and sessions developed by the IIA and ISACA. Register early for our GRC learning tracks.

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Volume 5, 2017
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Volume 4, 2017
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Volume 4, 2017
by Mathew Nicho, Ph.D., CEH, CIS, ITIL Foundation, RWSP, SAP, Shafaq Khan, Ph.D., CIS, PMBOK, PMP, SAP and Ram Mohan, CRISC, CISM, CGEIT, ISO 27001
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Wikis: 2 total

Blog Posts: 17 total

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