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PO8.5 - Continuous Improvement

This topic is intended to enable collaboration and sharing of information to facilitate a better understanding and approach to implementing this COBIT control objective based on the risk, value and guidance provided by its corresponding control practices.

COBIT Control Objective PO8.5 - Continuous Improvement is contained within Process Popup Manage Quality.

Learn more about COBIT and related publications.

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Continuous Improvement

Maintain and regularly communicate an overall quality plan that promotes continuous improvement.

View value and Risk Drivers  help

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Value Drivers

  • Improved quality of services and solutions
  • Improved efficiency and effectiveness in delivery
  • Improved staff morale and job satisfaction
  Risk Drivers
  • Uncontrolled and ineffective service delivery
  • Service failures
  • Development faults

View Control Practices  help

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  1. Develop an overall quality plan that encourages continuous improvement by learning from mistakes and sharing best practices.
  2. Identify recurring examples of quality defects, determine their root cause, and agree on improvement actions with the service and project delivery teams.
  3. Identify examples of excellent quality delivery processes that can benefit other services or projects, and share these with the service and project delivery teams to encourage improvements.

 

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Events & Online Learning: 9 total

7 May 2012
ISACA International Event
Orlando, Florida, USA
Get the knowledge you need to stay one step ahead of the competition and keep up with changing professional trends at ISACA’s North America CACS Conference.
12 Jun 2012
ISACA International Event
Dallas, Texas, USA
ISACA Training is a unique educational event designed to provide the tools you need to maintain, update and upgrade your skills, and to continue your professional development.
7 Aug 2012
ISACA International Event
Chicago, Illinois, USA
ISACA Training is a unique educational event designed to provide the tools you need to maintain, update and upgrade your skills, and to continue your professional development.
10 Sep 2012
ISACA International Event
Munich, Germany
EuroCACS/ISRM is a multidimensional event featuring audit, security, governance and risk content, and the audit and security programs, tools and the resources you need to be responsive to industry changes.
11 Sep 2012
ISACA International Event
San Francisco, California, USA
ISACA Training is a unique educational event designed to provide the tools you need to maintain, update and upgrade your skills, and to continue your professional development.

Journal Articles: 288 total

Volume 3, 2012
by Kai-Uwe Ruhse, CISA, PCI QSA, and Maria Baturova
This article describes real cloud computing project case studies, which show that moving to the cloud is an important strategic decision for IT managers.
Volume 3, 2012
by Robert Findlay, CISA
Robert Findlay has had a 30-year career in a variety of IT roles, including computer operations, programming, project management, IT audit and emergency project management.
Volume 3, 2012
by Fabrizio Baiardi, Claudio Telmon, CISA, CISSP, and Daniele Sgandurra, Ph.D.
Haruspex is a risk evaluation methodology defined and implemented by the research group on risk management in the Department of Computer Science at the University of Pisa, Italy.
Volume 3, 2012
by Miklos A. Vasarhelyi, Ph.D., Silvia Romero, Ph.D., Siripan Kuenkaikaew, CISA, and Jim Littley
This article examines how internal audit has progressed with the implementation of CA/CM.
Volume 2, 2012
by Steven J. Ross, CISA, CISSP, MBCP
The Conference Board study addresses the resilience of companies “to bounce back from a disruption” caused by security events, which are defined rather loosely as environmental disasters, terrorism and cyberattacks.
Volume 2, 2012
by John P. Pironti, CISA, CISM, CGEIT, CRISC, CISSP, ISSAP, ISSMP
Risk and security will no longer be something that the organization consciously considers and instead will become integrated in business-as-usual activities.

Wikis: 2 total

Blog Posts: 100 total

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Posted By : John379 | 0 comments
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Posted By : Tichaona Zororo CISA, CISM, CRISC, CGEIT | 0 comments
During my audits, training & teaching sessions one of the frequent queries I came across is 'Sir, How do I become an IT Auditor? What are the qualification criteria?' The best answer for this to quote from the famous book, Information Systems Control and ...
Posted By : KvR | 0 comments
We are in the year 2012 – the year of the UK Olympics, and the prospect of good times, fantastic events, and on mass tourism is something the UK is liking forward to, and embracing – but like all good things, there can be baggage, and in this case that ma...
Posted By : John379 | 0 comments
IT Security industry does a great disservice to itself by constantly portraying itself as the great savior and protector from all evils, somehow capable of taking us to that magical place where no one gets robbed or no breach happens, while in reality, th...
Posted By : Umesh391 | 1 comments
New post on IT Grackle: "The Privacy Lock On Your Phone" http://goo.gl/qMNfC #mobile #security
Posted By : Calvin Powers | 0 comments