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PO8.6 - Quality Measurement, Monitoring and Review

This topic is intended to enable collaboration and sharing of information to facilitate a better understanding and approach to implementing this COBIT control objective based on the risk, value and guidance provided by its corresponding control practices.

COBIT Control Objective PO8.6 - Quality Measurement, Monitoring and Review is contained within Process Popup Manage Quality.

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Quality Measurement, Monitoring and Review

Define, plan and implement measurements to monitor continuing compliance to the QMS, as well as the value the QMS provides. Measurement, monitoring and recording of information should be used by the process owner to take appropriate corrective and preventive actions.

View value and Risk Drivers  help

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Value Drivers

  • Staff members aware of quality performance
  • Consistent reporting
  • Quality reporting integrated into and facilitating the organisation’s QMS
  • Measurable and tangible value of the QMS
  • Feedback concerning compliance with and usefulness of the QMS
  Risk Drivers
  • Lack of clear and consistent quality objectives
  • Preventive and corrective actions unidentified
  • Inconsistent quality reporting
  • Reports failing to contribute to the enterprise’s QMS
  • Lack of clarified objectives
  • Inconsistent quality reporting
  • Failure of the QMS to enhance the organisation’s objectives
  • QMS not taken seriously or complied with by the organisation
  • Weaknesses and strengths within the QMS not recognised
  • Non-compliance not identified
  • Projects at risk to be over time and budget and delivered with poor quality

View Control Practices  help

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  1. Define and maintain quantifiable, goal-driven quality metrics (or measurements) aligned to overall quality objectives covering the quality of individual projects and services.
  2. Ensure that management and process owners regularly review QMS performance against defined quality metrics.
  3. Analyse overall quality performance results to determine:
    • The extent of compliance with the QMS
    • Trends indicating quality strengths and weaknesses
    • The effectiveness of the QMS in identifying quality problems
    • Efficiency in timely identification of faults
    • Management commitment to ongoing QMS performance and improvement

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Events & Online Learning: 6 total

10 Jun 2013
ISACA International Event
Berlin, Germany
Early bird deadline has been extended: save over US $350 when you register by 1 May. Learn from industry-leading IT experts at Insights 2013. This is a unique opportunity to discover revolutionary new ideas at the world’s premier business event.
16 Sep 2013
ISACA International Event
London, England
Stay on top of the trends and opportunities of the dynamic technology industry at EuroCACS/ISRM 2013 in Berlin—the leading European conference for IT audit, assurance, security and risk professionals. Save over US $200 when you register by 22 July!
30 Sep 2013
ISACA International Event
Medellín, Colombia
La Conferencia Latinoamericana CACS/ISRM 2013 en Medellín, Colombia es la conferencia principal latinoamericana para los profesionales de auditoría, riesgo y seguridad de la información. Ahorre más de EE.UU. $ 100 si se inscribe antes del 7 de agosto!
14 Oct 2013
ISACA International Event
Boston, MA, USA
6 Nov 2013
ISACA International Event
Las Vegas, NV, USA
North America ISRM is a multidimensional event featuring security and risk content, and the security programs, tools and the resources you need to be responsive to industry changes.

Journal Articles: 282 total

Volume 3, 2013
by Steven DeFino and Larry Greenblatt | Reviewed by Dauda Sule, CISA
This Guide is targeted toward individuals who wish to attain the Certified Ethical Hacker (CEH) certification.
Volume 2, 2013
by Darlene Tester
Not performing a full risk assessment before determining what security controls should be implemented is equivalent to not “looking before you leap.”
Volume 2, 2013
by Nikesh Dubey, CISA, CISM, CRISC
Almost all information security and assurance programs speak about management’s commitment as the most important driver for the success of any information security program in an organization.
Volume 2, 2013
by Bob Smart, CISA, CISM, CRISC, MACS Snr, MBIS
Professional certifications can be defined as a promise made by the certifying body that the recipient has demonstrated a minimum level of capabilities.
Volume 2, 2013
by Samuel Pierre-Louis, CISSP-ISMP, René Sanchez, CISM, CBCP, MBCI, and Molly Shek, CISM, CGEIT, CRISC, PMP, RHIA
How does an organization that is faced with numerous federal and state compliance requirements meet the challenge?
Volume 2, 2013
by Vicki Gatewood, CGEIT, CRISC
For all of the positive claims about the benefits of cloud computing, there have been as many articles warning of the dangers.

Wikis: 2 total

Blog Posts: 141 total

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