I also posted this question in Service Management but have not heard anything yet.
My team runs Risk and Compliance efforts. We had moved to JIRA to run one program as a "project" and sending out "issues" to assignees for them to either answer audit questions or provide evidence for the audit/assessment under way (such as SOX or PCI).
Our Operations partners have insisted that we utilize Service Now to do this same activity. We don't see how SNOW can be used for program/project management.
Has anyone done this or tried this and care to share your experience?