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Adee Article
Saull Article
Van Grembergen Article
Ayers and Fentress Article
CPE Quiz #
71
Based on Information Systems Control Journal Volume 2, 2000
A passing score of 75 percent qualifies for one (1) hour of CISA/CISM/CGEIT Continuing Professional Education (CPE) Credit
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Adee Article1. The author identifies issues with security controls that are primarily detective in nature, such as log review, because these controls are often not timely enough to allow response to specific threats.
2. Real Time Security Analysis (RTSA) is a technique that combines real-time alarms and filtering of security events to provide more immediate action. This technique is an improvement on detective controls such as log review.
Saull Article3. In 1992, Van Grembergen and Van Bruggen defined the IT Balanced Scorecard. This management technique defines key service measures of an IT organization and measures performance against these service measures.
4.Key service measures of the IT Balanced Scorecard as defined by Van Grembergen and Van Bruggen include: customer orientation, operational excellence, learning and growth.
5. Elements of their IT Balanced Scorecard that focus on customer orientation at Great-West Life Assurance Company / London Life / Investor Group, Canada (GLI) include: Service Level Performance, Application Development Performance and IT / Business Partnership.
6. Elements of their IT Balanced Scorecard that focus on operational excellence at GLI include: Responsiveness, Backlog Management and Aging, and Security and Safety.
7. Measurement challenges with the IT Balanced Scorecard are in the "softer relationship areas" such as customer satisfaction, strategic contribution and IT / business partnership.
Van Grembergen Article8. Differences between a Business Balanced Scorecard and an IT Strategic Balanced Scorecard include that the IT Strategic Balanced Scorecard measures increasing net income, rather than developing new, faster and better IT development processes.
9. Measures of an IT Balanced Scorecard related to Future Orientation might include: training and education of IT staff, expertise of IT staff and the age of an application portfolio.
10. Measures of an IT Balanced Scorecard related to Business.
Ayers and Fentress Article11. Enterprise Management Software (EMS) is designed to manage activities such as application deployment, security, performance and storage management across a large, heterogeneous computing environment.
12. Examples of EMS software cited by the author as end-to-end solutions include: IBM's Tivoli TME 10, CA-Unicenter TNG, HP's OpenView and Axent's OmniGuard.
13. EMS storage management support helps automate the backup and restoration processes. Examples cited by the author of EMS storage management solutions include Seagate's Backup Exec and Legato's Networker.
14. Maximizing the cost-effectiveness of EMS product implementation can be enhanced by implementing the product(s) in a "Big Bang" approach, where all components are brought on-line at one time.
15. Maximizing the cost-effectiveness of EMS product implementation can be enhanced by involving a steering committee of top business unit and IT staff and auditors to govern the selection, implementation, and training of the EMS system.
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