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Volume 4
Volume 4, 2001
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Claves Para el Gobierno de los Sistemas de Información Estrategias, Liderazgo, Métodos y Controles para el Gerenciamiento de las Organizaciones en la Era Digital
Reynaldo J. de la Fuente, Nora Crisci, Carlos Serra, Juan A. de la Fuente, Reynaldo C. de la Fuente, Nicolás Alvarez, Rafael Fabius y Carlos Fernández | Comentarios por Johann Tello, CISA
CPE Quiz
Quiz 77
Features
Banks and the Possibilities of E-commerce
Marcelo Héctor González, CISA, ASS
Expectations Are High for CRM, But So Are the Challenges
Michael Ward, CISA, CIA, ACA
How to Audit Customer Relationship Management (CRM) Implementations
Priscila Balcazar, CISA
Manager's Guide to Enterprise Resource Planning (ERP) Systems
Les Pang, Ph.D.
Risk and Governance Issues for ERP Enterprise Applications
Stephen Addison, CISA
Understanding the Many Faces of SAP Connectivity in E-commerce
Robert Johnson, CISSP
Your Face to the Customer: What If It Is Wrong? Managing CRM Risks
Michele McLaughlin, CISA, CPA; and David S. Erickson, CISA, CPA
Information Security Matters
Penetrating Questions
Steven Ross
Issues & Comments
Issues & Comments
Michael P. Cangemi, CISA, CPA, Editor-in-Chief
IT Governance
Asking the Right Questions for IT Governance
Erik Guldentops, CISA
Standards, Guidelines, Tools and Techniques
Standards, Statements & Guidelines
Translated Articles
¿Cómo Auditar Implementaciones de Customer Relationship Management (CRM)?
Priscila Balcázar, CISA
Los Bancos y las Posibilidades del E-commerce
Marcelo Héctor González, CISA